Norco Medical provides a caring and professional service, especially noted for their thoroughness in meeting patient needs. Customers appreciate the friendly staff, with particular praise for individuals like Charles and Tanya, who make the process easier and more enjoyable. However, some reviews highlight issues with communication, as important documents were sometimes relayed by doctors rather than by Norco. While the visits are described as helpful and clear, they may be overwhelming for some, particularly older patients with hearing difficulties. Overall, Norco Medical is recommended for its dedication to customer care and support.