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November 2023 by Michael Tarasov
Stopped for a quick tire mounting and balance. The wheel was scratched inside, the tire installed an opposite way (inwards on the outside). Did not want to balance the tire after all, inflated to 45 psi.Never do any business there.
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October 2023 by john wright
I’ve dealt with them a few times and they will never balance your tires after they install them on the wheel. I have to stay there and make sure they do it. the last time I bought a complete set for $800 installed they didn’t want to do a Tire balance and my car shakes at 65 miles an hour on the freeway. These people are jokes, maybe if I was Latin they would treat me right I don’t know but this place is garbage don’t go there. There are tons of places that do good work near this location.
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September 2023 by Timofey A
Was charged for patching tires, did not patch (they kept deflating). Went back, they said they patched, again did not, overfilled tires to 40+psi when needed was 32. Installed the tires wrong. Interior and exterior sides switched. Went to another tire shop, they could not find any patches and actually did all the patches.Increase price when I arrived.
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July 2023 by Johnson Nasona
I recently visited a local tire shop and unfortunately had a highly unsatisfactory experience. It was, without a doubt, the worst tire shop I have ever encountered. From start to finish, the entire ordeal left a bitter taste in my mouth.First and foremost, the staff seemed completely uninterested in assisting customers. Their lack of professionalism was evident as they barely acknowledged my presence and were dismissive when I tried to ask questions or seek advice. It was clear that customer satisfaction was not a priority for them.The quality of service was abysmal. Despite scheduling an appointment, I ended up waiting for an unreasonably long time before my vehicle was even looked at. It seemed as if they had forgotten about my appointment altogether. When they finally got around to working on my car, the technicians were careless and seemed to rush through the process. As a result, my tires were not properly balanced, and I experienced vibrations while driving.To make matters worse, when I returned to the shop to address the issue, the staff showed a complete lack of accountability. They denied any wrongdoing and tried to shift the blame onto me. It was frustrating and disappointing to encounter such a lack of professionalism and integrity.Additionally, their pricing was outrageously high for the level of service provided. Not only did I receive subpar service, but I also felt like I was being taken advantage of financially. There was no transparency in their pricing structure, and hidden fees were added to my bill without any explanation.Overall, my experience at this tire shop was an absolute nightmare. The uninterested staff, poor service quality, lack of accountability, and exorbitant pricing all contribute to my strong recommendation to avoid this place at all costs. There are far better options available where you can find competent staff who prioritize customer satisfaction and provide reliable service.
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June 2023 by ChDDy lV
I called to ask if they change oil, and they kept saying they didn't understand, told me to hang on and they hung up. I called back and was speaking to 2 different people on the phone (3 way, I guess) and neither of them understood what an oil change was, but they spoke English pretty well. That phone call lasted 10 seconds before they hung up again. I would have gladly looked up how to say "oil change" in Spanish but they kept hanging up on me...
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April 2023 by Amir Adlparvar
Avoid this place at all costs for these reasons.1) they way over charge me for a simple rotation.I asked to fix my flat tire and rotate my tires. In the middle of the job the worker siad you have to pay $80. I said is too expensive and when I went to their office and asked how much is rotation the manger told me is $40.2) I asked them to put my spare tire on it is place under the car and they didn't do that. It was super easy for them and they refused.3) for tire rotation i asked to do cross type instead of rear front. The guy said it doesn't matter!!!! But it does really matter specially for all wheel drive cars.4) they didn't check tires pressure after rotation and when I asked them to do it they did that with attitude.Also recommended pressure for my car is 30 psi and he filled it to 40 psi which is not safe.I hope I had a better experience but I ended paying more for super poor services . Putting back your spare tire and checking tire pressure not the things that you have to begg for that. Even costco and America's tire do it for free.
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February 2023 by Ronnie S
Before I tell you about how great this place was let me tell you a little story... So I needed 2 front tires for my car. And the first place that came up the cheapest for 2 brand new tires is Walmart... Mind you I had one tire going bald and the other already went flat and was on a spare for 2 weeks. And convenient enough on the day of my appt my spare starts forming a small hole wires exposed and all. So I had to have it towed 7 miles from my house all the way to Walmart. It was bad enough that I had to wait 2 weeks to get into an appt but the day I got there for my appt which was today (1/22/23) they very rudely told me that they couldn't work on my car because my bumper was hanging about to fall off. Now I told them that I would be willing to zip tie the bumper together so that the bumper wouldn't fall on and be in their way and they said that was OK. Then I go outside to zip tie my car together and one of the techs came out and very rudely said to me "we're not touching that car" after they said it would be ok if I zip tied them so they are able to work around my bumper but no this guy was very rude and I will be letting someone know of that. And they basically left me stranded with a flat tire. So after a few minutes of collecting myself from the rage and anger I feel towards this man or towards Walmart in general I then decide "you know what? If they won't do it then I want my MF money back!!" So I went back and immediately got a refund. But here is where the story leads to a happy ending...So I drive my car (flat spare tire and all) very slowly across the street from Walmart over to HWY 99 Tires hoping and praying they would be able to help me out because at this point this was my only option... These guys were my last hope... And low and behold THEY SAVED THE DAY!!!! Although yes, I had to settle for 2 used tires as a temporary solution because it was within my budget and it didn't take long to get done at all. These guys really came through for me today and I will forever be grateful to them for helping me out as a small family owned business rather than a supposed big corporation which by the way I hope fails in the future (referring to Walmart). These guys at HWY 99 Tires are very professional and their tires are reasonably priced. I will be coming back for a brand new set of tires at some point soon. 10/10 would recommend you come here instead of Walmart across the street.
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October 2022 by AlfaCameo
Be careful with used tires. They can try to install for you tire that has cracks, plugs or screws in the tire. Imposoble to return faulty tire and get your money back.
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September 2022 by Rosseana Kang
This place is RUDE and DISRESPECTFUL. They showed me a tire they would put on my smart car. Once they put on a tire that was opposite of what they showed me they didn’t even balance it. When I asked why they did this and out a different tire on it they simply said it would be better if this tire was on it… it’s not their choice. Then they charged me $30 to mount and balance that is something that is unheard of. That price is ridiculous and they ripped us off. They asked me if my boyfriend hits me…. What the hell….. there all flirting with me even knowing I have a boyfriend with me. I WILL NEVER COME HERE AGAIN. I’d rather take my business elsewhere. Save your self the money and stress
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September 2022 by Rohit
Bad customer service. Came to get my tire fixed from a nail. They didn't even look at it and said okay but never helped me out. They were helping other customers that were coming after me. They will ignore you. If they know your not gonna spend more than 20 bucks at there shop to fix a hole problem.
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August 2022 by Yuriy G
The boss told me one price, the second he leaves the employee tries to charge me 5 times more the price then drops it and tells me they are closed when I tried to hold him to the price that the boss told me. Shady. They close at 3:30 I’m here at 3
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June 2022 by CMP777
They will literally try to rob you straight to your face and act like it’s okay. DO NOT COME HERE. Tried to keep my wheels and tires and give me other used ones without a refund or telling me where my original stuff went. Shadiest business I have ever been to.
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June 2022 by Anas Jebreni
BE AWARE THEY ARE THEVES ,I have a ford fusion (this car got no spare tire included so I had to search for someone open at 8;00 am monday to avoid paying for towing and I found them , they damaged the sensor for my car they are not HONEST .THEY COULD DAMAGE SOME STUFF TO OVER CHARGE U .
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June 2022 by Dan Elmendorf
They will rob you! Don’t bring your own wheels and tires. They will lie and steal from you.
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May 2022 by N Rambo
Nice people but they have Lousy customer service skills.. and promises..I felt they were making fun of my car and size of tires it usesI should have never paid for a tire that wasnt there.. big mistake..I got upset for being told he would have a second tire for me the next day which turned into 4 days. Still no tire said he had none couldnt get one..so for 4 days I waited. I arrived on 4th day around 1210 after noon. Went into office, where he and 3 others were eating lunch..he told me to wait until he was done. I Thought your kidding me right? I'm a Customer and he says I am going to eat first. Right... so. I motioned fine eat... I waited 30 more ..a man drove up saw some tires .went inside paid for tires and left. 10 min later the owner comes out talks to his cousin in car.. and tells me he has no tire !!I was furious..and he said he could get any.. I told him he cost me time and money to waste 4 days for nothing.. I demanded half the money back and said we are done.. his business has the lousiest customer service i have seen in 40 years I have been buying things retail or wholesale business I have been involved in.Oh they are quick when then work ...and they do play loud spanish music while they are working..but if the tire isnt there dont believe they can get one for you.Used and new tires ..He needs to learn how to deal with public . Customer service skills to be improved on
