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January 2024 by J.j T
The staff are not friendly, very arrogant and snobby. The store stinks extra bad. More than just a reptile store! and this was now my fourth time going in to the store recently and being treated this way And it having this environment: So they have a you can hold our pets, anytime policy, however once again after waiting for over an hour with 4-6 other customers coming in who where greeted and helped it took over an hour to be acknowledged even. Them another 10 mins to get any actual personal interaction such as a hello. I intern asked to hold one of the snakes since one of the employees had been carrying a snake around for about the last 15 mins now. I get no response completely ignored as she just turns around and bristly walks away. I wait five minutes or so and again ask loudly so both employees can hear to hold one. Instead, the second employee comes up with the same excuse Ive heard the last four times now :they just ate and they cant be held as she holding one . Using the excuse that the reason shes holding that one is because that one didnt eat even though every other on the store, apparently East said exactly the same time besides, this one snake, and I cant hold it because its not the stores they are pet sitting its not up for adoption. Ya. Right. Ive been going into this place for 17 ******* years now have bought 3 snakes from them and owned 5. Such a shame is turned into a ******* ******* hot topic as opposed to it being about the animals anymore place is really just gone to **** Their animals never look healthy and theyve jacked all the prices up through the roof seems to be complete ******* ******** there now really *****.
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September 2023 by Jordan emery
I absolutely loved the staff, they are polite, knowledgeable, and helpful! I am 100% new to owning reptiles and they answered every question i had and provided me with the needed items for my brand new leopard gecko. I absolutely 100% recommend coming here for your reptiles needs, as-well as coming to purchase a healthy and well taken care of reptile
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September 2023 by Allie Aldrich
I love this place! The staff is nice, the animals are well cared for and healthy, they offer good products, and carry a great variety of reptiles and amphibians. I know they've rehabilitated animals, and done animal intakes from people who can no longer care for them, which is amazing! Their tegu toothless is awesome! I tell people with kids all the time at my job to stop by Hewitt and meet him. Worth stopping by even if you don't keep exotics!
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September 2023 by Jamison C
Service is usually pretty good here. I’m in and out in under 5 minutes every time. However, new employee (given the benefit of the doubt, this could be an experienced employee I don’t know.) assumed what type of food I wanted. This is a trivial inconvenience so it really didn’t bother me it’s just not the norm. I love to come here when the main dude is manning the store because he does an excellent job. The other employees are just okay but he is outstanding.
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August 2023 by Mika Mag
Great local small business for reptile owners. I found this gem while looking for a new place to purchase feeder mice for my five year old red tail boa, Ochi. Great customer service, knowledgeable and friendly staff. They have a beautiful selection of reptiles, supplies and more. They also offer pet sitting!
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July 2023 by Danielle
Great store! We go here to get our turtle food and the staff is always extremely kind and friendly! There's always Amazing reptiles to check out inside! The store is nicely kept. And the staff is very knowledgeable! We've asked many questions and they always have the best answers! Definitely recommend for all your reptile needs! Prices are decent as well!
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July 2023 by Brylie Jarron
Amanda the manager at Hewitt Reptile is FANTASTIC!! She is so knowledgeable about reptiles, she’s really an amazing asset for our reptile community. And Tyrion and Frankie (her dogs) are THE CUTEST!!
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June 2023 by Joanna L.
Great selection of snakes and reptiles! Many to look at. There is adoption and pet sitting available. Great shop in Seattle area
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June 2023 by Ashley Richardson
We come here to buy our crickets. I love bringing my daughter here to look at all the reptiles. They've got frogs, geckos, tons of different snakes, and more.
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April 2023 by RayLynn Hill
Went there today and the sales lady's was as cold as the reptiles with a heated stone. She barely welcomed us into the store. She was not rude or anything like that she just rushed us out and if we asked a question she only replied with one word and she did very little to assist us. I felt as if I was a bother to her. Won't be back.
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April 2023 by Josh Maple
Biggest reptile store in area and right off the freeway. Offers pet sitting services as well. Friendly people and a wide variety of animals. Window shoppers beware, may find yourself leaving with a baby beardie or a pair of frogs.
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March 2023 by Heidi L
Absolutely the BEST place to get quality live food for your reptiles. We have come here since they opened, always friendly and knowledgeable; since they both sell and board, there is a huge variety of animals to see at any given time. We actually think it's pretty damn cool that they do the boarding!There is also a selection of accessories and habitats to choose from.Parking *appears* to be limited, but there is additional space in the back. We've always gotten lucky to park in front, so I don't know where the back parking is.
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February 2023 by Jared V
Cool store. However, I purchased a humidifier for 60$ and it didn't work. I exchanged it for a new one no problem. That one leaked all over. I brought it back and though the store owner KNOWS about these humidifiers not working well, she takes NO RETURNS and DIDN'T offer store credit. Maybe consider offering a more reliable system instead of offering unlimited exchanges for 1 year.
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February 2023 by Rhonda Janzen
Such a unique store. Nice selection of reptiles! Looks like they treat the reptiles well and they even pet set!
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December 2022 by Josh Brown
Had some spare time and went in had some questions about my Russian tortoise I recently adopted Amanda was very patient and listened as I tried my best to explain I needed a crash course in reptile care will deff be back !
