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February 2024 by Stella S.
Pretty disappointed with them telling me it was one thing charging over $300 and then less then 2 days later the thing they "fixed" was broken again. I was driving from Alaska to Utah and my car kept dying every three hours I went in and the said i needed a new positive cable but because it was a ford they would have to order a special part. Okay, cool lets get it done. When arriving to Utah 17 hours later the same thing kept happening, I called up a mechanic to come help me and the came and told me my positive cable wasn't the issue my fuse that connectes my started to my battery is cracked and not pushing the current through it. I bought a new fuse for $2.55 cents and haven't had a single problem with my car since. On a good note though the front desk gentle men was amazing, and was willing to call my father (in AK) instead of asking me question because im a 20 y/o Female who wasnt sure what he was talking about.
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February 2024 by Tammy B.
needed patch or tire change main person in charge was very rudesnd would not accommodate such services for day. person in charge that day should be fired.
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February 2024 by AdriaN
Overfilled my oil on a 2019 Honda civic and lost half of the bolts to the splash shield causing it to fall off on the freeway. Thanks a lot Firestone!
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February 2024 by Elizabeth Coombes
Great service, convenient location. Everyone was incredibly friendly and helpful. Wasn't pressured to buy any services that weren't truly needed.
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January 2024 by Dinah
I received great customer service. My vehicle was serviced in a timely manner. They only repaired what I asked to be repaired. Management is 100% better at this location now.
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January 2024 by Devi Jimenez
I had gone in to schedule a diagnostic for my car, but the clerk at the time was on the phone and by himself. He said he scheduled it in, but didn't take any information, and told me to come back at a specific day/time. It was really important to me that I had this appointment because I work overnights and have to plan around my schedule.When I went back in, there was no appointment, but the clerk was understanding and took my car anyways. He gave me an hour estimate so I hung out in the lobby since there was seating available. It ended up being closer to 2.5 hours... but again, the clerk took care of me in terms of pricing for the appointment since so much had already gone awry.
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January 2024 by Norwyn Bunoan
Driving to work today, I noticed my thermostat was overheating and pulled over to discover my serpentine belt had cracked. I called Firestone on Center Rd, Everett and was greeted kindly by Mikaela whom also, allowed me to bring my car in at a moment’s notice. At the shop, technician David was the only available mechanic but was very active working on various vehicles as well as mines. As there were several required repairs for my vehicle, the final cost was a bit hefty. However, I felt the shop approached the repair with care and careful precision, and I will be comfortable calling them again, but hopefully not anytime soon. Thank you Mikaela and David for your service today.
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January 2024 by Scott Stephan
Made a confirmed appointment for an oil change. Showed up and store was closed. Note on door said Closed Sundays Temporary. Not so much as a courtesy call. Not recommended.
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January 2024 by Reza FH
This place is amazing and very fair, I’ve been taking some of my cars here for almost a decade. The new manager Michael is an amazing person. He drove all the way to Bellingham and back to pick up some Firestone all seasons for my 14 Silverado. Highly recommend
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January 2024 by Hung Tan
Very good service! He told me 2 hours wait but actually 1 hour.
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January 2024 by Jimmy McKinney
Had a great experience here. Had a screw in my tire and I drove in and had it repaired in under 20 min. The guys working there were very friendly and helped me out a lot.
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December 2023 by Sue j.
super helpful fixing my tire and replacing a head light..fast service too the guy at the front desk was very courteous
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December 2023 by Reza F.
This place is amazing and very fair, I've been taking some of my cars here for almost a decade. The new manager Michael is an amazing person. He drove all the way to Bellingham and back to pick up some Firestone all seasons for my 14 Silverado. Highly recommend
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December 2023 by Ian
I had a minor repair that I was told should be done by the end of that day. It took two weeks to get my car back. One issue is that the small, inexpensive part that they couldn't get a hold of, wasn't ordered until my vehicle had sat in their garage for 8 days. Another issue with this place is their complete lack of communication. "We'll give you a call back in a bit." No they won't. You will be in the dark unless you call them continuously, and that also seemed to be the only way to get them to do anything. I didn't give them one star because they were decent enough and well mannered, and eventually got the job done. There are plenty of other businesses in the area that are much more professional.
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December 2023 by Charlotte Ramsey
My first time (2 weeks ago) visiting this Firestone location did not leave me disappointed. I arrived a few minutes past 8am to a line of 4 or 5 customers. I was the only one without an appointment. It was a Sunday morning and I was desperate, so I was prepared to wait, if required. I had a "Texas" size screw in one of my tires and I began to doubt that I would make it to a memorial service 35 miles away, with only 5 hours to spare. As I was about to ask the gentleman at the register if he knew of any other shop that could assist me, he politely said " I'm sure we can take care of it". To shorten this already long story...I walked to a nearby store and within 45 minutes I received a call that my car was ready. I was pleasantly surprised that I was charged the same price, I paid, over two decades ago, for the same service.Many thanks to the Firestone workers on that shift!!!I appreciate the friendly, professional, and excellent service, you provided!
