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October 2023 by Anonymous U.
FedEx is my last choice for a shipper. Misdelivers packages and getting help about it is a brick wall. Also makes no effort to expedite a delivery when you have paid more for that. Very expensive to try to ship with them.
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August 2023 by J G.
Grrr FEDEX! Package coming from France. Tracking says arriving on Monday! But requires signature so I cancel everything and wait. Package does not come. Now tracking says it is at FEDEX in Everett WA undergoing "clearance." New arrival date. Same drill. Package does not come. Now tracking says package is in Memphis undergoing "clearance." Days later it is at FEDEX Everett, but out of "clearance". Days later it is in Memphis again. Then in Everett undergoing "clearance." Then out for delivery 9-12. Then out for delivery by end of day. Finally, package arrives! Packaging looks like it has been in a bar fight and lost, and I see a new handwritten address is my street, but "Northeast" instead of "Northwest." Check to make sure I didn't have a stupid finger issue with address. Of course not. So, I don't know the whole story of the wayward French package. But I do know to make a recommendation: DO NOT USE THIS WORTHLESS, USELESS COMPANY IF YOU ARE ACTUALLY EXPECTING A DELIVERY.
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July 2023 by Bob S.
FedEx delivered a large package blocking my entry area that wasn't mine. Driver didn't bother ringing the doorbell or checking the correct address and I couldn't get any support online.
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June 2023 by thomas ph
I brought in a package to drop off. The lady told me it is too big (it is a La Pavoni coffee expresso lever machine), she cannot help, and I have to bring it to the main FedEx location. I brought it to Walgreens a few hundred feet away right after that. They took it without a word. WoW.
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March 2023 by not jt
Horrible customer service. Hung up on me immediately because I asked a question
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November 2022 by Michael S.
Why do people still use FedEx? They don't care about our packages.They lost one of my 4 packages and even with video proof and 2 affidavits from witnesses. They just ignore me. So I am out $132 and they don't care.
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August 2022 by John S.
Eeek me thinks not. Kudos to FedEx for stealing or losing my package while marking it as delivered. Also grateful for each of the four employees who said they would follow up with a call in the afternoon or in the morning. UPS, Amazon, and USPS are so much better.
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June 2022 by Terri W.
I had 2 large packages of furniture delivered today and the driver never even rang my doorbell, They were just left on my driveway in front of the garage door, First the tracking showed that they were going to be delivered on Monday June 13, I stayed home all day waiting so I could show them where to put them INSIDE MY GARAGE and by 9pm that night I checked the tracking and the delivery status had been changed to "Pending " When I called customer service the next day and asked how does this happen when it had said they were loaded on the truck that morning and were out for delivery by the end of the day, they said they had no record of that! Everyone I know has had a bad experience with FedEx.
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May 2022 by Tony A.
I need a zero star rating option for how terrible FEDEX is I get told package will arrive no later then Wednesday then I get told Monday when I ordered on Friday. Earlier right I thought wow great service then I get told my package is being shipped cross country on ground and they couldn't track the package so I call around terrible customer service the agent wasn't able to help said it should arrive Friday then I called adidas they said they talked and it would arrive within 24 hours on Thursday then I called and seen my package is 45 mins south of my location so I call to see if it's arriving today so I call fedex again and get told it's needing to go to another station which is now 2 hrs north of me so they are moving my package 3 hours from there location driving right by me to go north then arrives the next day makes no sense when there's a fedex shipping center actual warehouse where packages have gone to before which is a mile away from my place fedex still says it needs to go to the northern one that's 2hrs away to be delivered to my place seems to me fedex logistics is unpractical and I will not be using fedex again the worst shipping company there is rather use usps at least they gotten all packages on time
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April 2022 by John W.
FedEx has become a horrible shipper, and I honestly feel like they don't care. Paid for overnight Saturday by noon for an important financial document. Status still only shows it has left Memphis (from Maine to Everett, WA). That was two days ago. Tracked it down to the Hardeson sort facility. Went there and only one person was there and after waiting nearly an hour with no progress in line I had to leave. Rubbish customer service.
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March 2022 by Ashley K.
call me crazy for giving this FedEx a five stars. however, you got to give them credit for having the packages safe and sound at a location- especially if the recipient is able to go pickup. it would really suck if they were lost/stolen. (given most FedEx worthy shipments are from like hella expensive factories, or even intl at that) im glad i got to understand how they work after reading the reviews, because at first i almost had a heart attack thinking i was the only one playing cat and mouse. in fact i missed 5 hours of work and sat there 1-5pm in the sun- just waiting at the package center for my box. I was really so mad- but when it finally arrived in my hands i was super glad that it never got stolen. with curses are blessings, vice versa. (?) they did tell me if this helps- after three (3) attempts of delivery to the door- there is leway of about 3-5 more days of time in which you pick up anytime 5-6:30 pm, maybe 10-15 min before.
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February 2022 by Tristin H.
if i could go less that 1 star on this review i would. ordered a package for 3-5 day shipping and it took 2 weeks to get to the shipping facility and was then delayed so i called and the customer service said i could pick it up on my own. i went to the facility and they said they didn't have access to the container although the lady that looked for my package went into the container. terrible service will never use fedex ever again. disgrace of a company
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January 2022 by Xiahko N.
Funny how they had my package delayed since the 21st. I called yesterday, and they said it was still in AK...but today it was shipped to TN, but ended up in WA and on my door step in 8 hours.. where was the package really? Also, why do the operators HAVE to know what's inside my package? Why does that matter? Seriously worst company ever.
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January 2022 by TheDevotd ..
Ordered a package for overnight delivery. It arrived at the ship center this morning, enough time to make it on the truck but the notification literally said no attempt to deliver made. Worst ever.
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January 2022 by Waldez S.
I have never experienced such FRUSTRATION except when I am dealing with FedEx, especially the one marked as the ship center for my packages, in Everett, WA. June last year FedEx dropped off my delivery at a wrong house, but marked it as being delivered. I had to do the research and legwork myself to retrieve my package. I called customer service, who couldn't do anything except "open an investigation". Right now I'm dealing with the same issue!!! Why FedEx??!!! Is there no accountability required by your employees??? I received email of my package being delivered at 12:15 yesterday. Not to my house!! I was expecting this package, I was at my front door by 12:16, I was home all day, I had Ring and cameras all over front of my residence, there was no package! FedEx delivered to the wrong house. I drove up to the shop center facility, waited there for more than an hour because I was promised that the driver will be contacted and possibly go back to the house where he dropped off the package, WHICH WAS NOT MY RESIDENCE OR ADDRESS LISTED ON THE LABEL! But, we're living in the days where Customers don't matter or really mean anything. Even if it could result in negative impact to your life because a mistake by FedEx delivery driver. I've been trying to get my package since yesterday! Right after the email said it was delivered, as I'm at the front door of my residence wondering what house did they actually deliver it to?? I couldn't get help from anybody at FedEx because all they could say is wait until Monday.