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July 2024 by Al Ghazi
I came over the day before to get an appointment for a tire repair, and there was a really great guy working the front desk at the tire center inside. He was very informative, detailed and super pleasant to talk. He asked me to return next day since it's a Saturday and it's less busy. I asked if he's gonna be there and he confirmed. Next day, early morning i was the first in line. Waited for the desk guy, but another one showed up. I asked about my guy from the night before, he said he's not working. Long story short, they didn't have my car in their system and the guy was absolutely rude about it, questioning me as if im a second grader about my own car's model. Verbal confrontation and then I hand him the keys. I go outside to tell them which tire it was and the other guy was like we have standard procedures. I honestly felt that I'm in a low cost garage, which I probably should have done. Overall, horrible experience from Costco and it doesn't suit the brand
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May 2024 by Deborah Rubero
Everett location. 20 min wait time just to check in.
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February 2024 by Rygnar
I was the first person in line this morning and I still had to wait over 2 hours for a basic tire repair. Somehow, they expect you to make an appointment when you suddenly run over a screw. Ridiculous.
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February 2024 by Gentry Lange
Black dude at the front counter membership desk was awesome. I'll find out his name again next time. But super positive and great with customers!!!
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January 2024 by Brian Gradin
Literally the best customer service I’ve ever had. I never write reviews, but I had to this time. We blew a tire heading up I5 and they had us fixed and back on the road in an hour and a half for $12. Incredible. We also had a bunch of stuff piled in the trunk so access was blocked to our spare tire. Not only was this not a problem, they repacked everything in a more organized way! 15/10 best customer service I’ve ever had.
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December 2023 by D. Sell
They put some aggressive BF Goodridge off-road tires on my wife's FJ cruiser, I told them I planned to climb Mount Everest. I couldn't be happier about the entire experience.
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December 2023 by Shuja Abro
I went to change tires here they dine have size, they ordered tires it took one week tires to arrive. And they gave me appointment after 10 days for installation..Pathetic service..
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November 2023 by Johanna P
Amazing service
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October 2023 by Braden Dillard
*THIS IS FOR THE LAKE STEVENS LOCATION!* I scheduled an appointment for 4pm to have my tire (that was secured under my vehicle) patched and have the front passenger side tire checked because my tire pressure monitor was telling me it was low. I was told it would take 90 minutes even with my appointment. My wife and I got some food and I received a phone call within 10 minutes informing me my vehicle was leaking fuel (from a previous thief drilling a hole in my tank) and they would not be able to keep my vehicle in their garage because it was “hazardous”. I told them I understand but then suggested they remove the tire needing the patch from the underside of my vehicle and take it into their garage to patch. The employee told me he would run it by his manager. I heard nothing back so I went to the desk and was informed they had my tire inside and were looking at it, I said ok thank you. My wife and I waited more than an hour and heard nothing. The store began closing and still nothing. I asked one of the employees why I hadn’t heard anything and he told me he would get his supervisor. His supervisor then told me they would be issuing a refund because they were unable to make any repairs and told me he thinks they put the spare tire on my vehicle. I told him the spare was already on my vehicle and the tire needing the patch was in the place my spare would normally be. He said “all I was told was that we were unable to do any repairs”. I then repeated his statement as a question and also informed him I had received no phone call and asked if my vehicle had just been sitting there. This place is a joke and a complete waste of time. Really happy that 2 hours of my Saturday morning was an absolute waste. Incompetence is all too common.Edit: After looking at the back side of my vehicle I noticed I was able to see the tire and the under side of my vehicle very easily. This should not be the case. After inspecting further, my tire was just hanging loosely on the underside of my vehicle. I had to tighten the tire back to the correct position. Worst experience I’ve ever had with a place that supposedly specializes in tires/tire service.
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September 2023 by Margaret Rottsolk
Repaired my tires with care and skill at a great price
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August 2023 by Evan DeSteese
Got me in as a walk-in for puncture repair. Done in 35 mins. Better than the dealerships for basic tire stuff
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August 2023 by Oummm
My tires were fixed Instantly
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May 2023 by Chun Lee
Tell me wheels don’t fit my car, but went down to another tire shop and fit, so does tire ppl at Costco know what they doing?
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January 2023 by Diane Kim Kim
They need to have better system. I went there for my appointment. There was no one there and I waited there for about 10 minutes without knowing what to do.
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August 2022 by Eddy “Eddy” Enkh
Mauro and his staff was really fast and efficient plus knowledgeable! It was surprising to me that he is not yet a manager.
