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January 2024 by Kirsten Gilmore
I’ve been coming to this location for several years to order my contacts as they have the best prices around. I went tonight to order glasses from them for the first time, and I had an absolutely stellar experience with Keri. She had trouble at first accessing my vision insurance, but she was so kind, patient and helpful. She helped me call VSP and she talked to them to get the information needed. After all was said and done, her help saved me half the price of my glasses, and she even gave me advice to make sure I can access my insurance easier next time. Thank you, Keri and Costco Optical for your excellent customer service!
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March 2023 by JuliaSofia Galindo
Not a comprehensive exam, simple checks not included.Went in today to get a new prescription and the exam was not thorough. The Optometrist was done with the exam without checking for horizontal or vertical alignment. Why would you overlook that in a new patient exam? I asked him if he was going to check the alignment and he only did horizontal. Now that I'm looking at my old prescription, I see that I'm usually prescribed a correction for vertical alignment. So now I either go off the old data, or pay again for something that should have been covered in the first exam.I am disappointed.
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December 2022 by Myra D.
I bought glasses here and they were very helpful. The frames ended up being too tight for my head and they attempted to adjust them several times but with no relief. They did a one time fit exchange on them which I was just so happy about so I got to get a pair that are comfortable. Thank you!
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November 2022 by myra mehrhoff
I bought glasses here and they were very helpful. The frames ended up being too tight for my head and they attempted to adjust them several times but with no relief. They did a one time fit exchange on them which I was just so happy about so I got to get a pair that are comfortable. Thank you!
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October 2022 by Food for Thought
Great selection and prices. Expert and caring assistance. Amy rocks.
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July 2022 by Manny S. Dent
Staff !! Gotta love them always going above and beyond..
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June 2022 by Marie Estrada
The customer service especially at the front door coming in some of the people that are there are very rude and I had an experience today that I had asked to use the bathroom and I smiled at the lady she looked me up and down rolled her eyes and shook her head and said no you cannot I asked why the lady then rolled her eyes again and sighed didn’t she proceeded to tell me it was her policy that they could not let a non-card member into use the restroom. I asked to speak to a manager just to clarify he told me the same thing. I proceeded to ask what if I was one of your family members that needed to use the restroom and I still didn’t have a card being your family member would you let me in to use the restroom or per policy tell me I am not allowed in the store without being a member? I was still denied access to that room until I had to tell my personal business that I am basically disabled from having a umbilical hernia with a fairly large size that it was OK to use the restroom I then denied Politely walked away.
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May 2022 by Joey Tambanua
If you just look around the glasses without taking the number ( ticket number ), it seems that the staffs will not going to help you - they will ignore you, not even ask if you need help; but if you are carry the prescription and take the number for your turn then they will ask you if you need help; customer service in this department is not the best.
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March 2022 by Shannan Leonard
You can’t beat these frame choices, lens options, prices, and turn around times once you order. You can go in after the sale, and get tune ups on your glasses when you shop, too. Good price on cleaner, and great people work in this area. Try it!
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December 2021 by Joanne Melcher
Simply the best! This was my first visit to a Costco vision center. The staff was great all around. Dr. Rahn was so kind and thorough, I was really happy all around with the experience. I don't have insurance coverage and was extremely happy with my overall cost which covered the exam and 2 new pairs of glasses! Would def recommend
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November 2021 by Gunter Herd
Dr Willow Thomas was spreading scientifically inaccurate misinformation about the Covid 19 vaccine. I will not do business with the optical dept anymore.
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November 2021 by Sabrina Paxton Thompson
Great employees here!! We have been to Costco’s all over the country & this location has one of the best crews.
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September 2021 by Kris Phenix
Nice atmosphere to shop and fun and friendly staff
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September 2021 by Ashlar Darned
Staff refused to take IPD. I wanted it to adjust the slider on my Valve Index VR headset to get maximum image clarity. They said they couldn't without a receipt from their doctor, claiming they "could be liable." Liable for what?!
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August 2021 by Gina Lynn
Good stuff. Good deals. Great service!!