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January 2024 by Jill Drake
THE WORST CUSTOMER SERVICE EVER!!!!!
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December 2023 by Nicholas Hewes
Comcast DOESN'T take responsibility for there actions and now I have to suffer with schooling
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August 2023 by JT
The worst customer experience ever. 25+ minutes with sales to get just internet access. The sales guy in India tried selling me a ton of other junk when at the very start of the conversation I said "I only want 1GB of internet and nothing else". He forced me to listen to a ~10 minute automated message that was supposed to recap my order, but it just tried to sell me something else. I called Zipply fiber, spoke to someone in the states, order done in 5 minutes, and much faster speeds for less $$$.
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April 2023 by Stephen Tumulty
This rating is more reserved for Comcast in general, I spent 2 hrs of my time applying for a technician job their overly complex application system and had my time completely wasted, was denied the job before I could finish their training module. I was denied too quickly without any reason at all!! Down with Comcast
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January 2023 by linda lee
A long wait and no stars is not an option. My service is constantly going off-line. I’ve lost count how many times they replace the modem. The Internet is constantly going off-line. I don’t believe I’m going to renew my contract.
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November 2022 by Rob McDonald
I sign for a 12 month plan. basis TV and internet. it always goes up, so we found a plan. $80 per month , it was $70 but it was going to be $125.00 I signed and approved the 10 buck increase even though every thing was the same.it turns out to be not sticking and not gonna happen. liersthey are still charging me more. and sending me TV box I don't want.
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September 2022 by D G
There crooks! Don't get Comcast! Go somewhere anywhere don't go there!! Crook with two names Comcast and Xfinity!!!Ha ha ha now there calling me because they know there crooks!
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March 2022 by Douglas Bates ii
Is this a scamDoes Xfinity hold int to your "Ballance" then give you what you so call owe.. Then expect you to to pay all at once?? After "giving you a broad band program for "emergency government program" Is that your "policy"I'm on the emergency government program for 100 dallorsI'm not paying for this nor any late feeYou don't need to threaten anybody ethier
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November 2021 by Jordan Horrell
LACK OF CUSTOMER COMMITTMENTwhy did you close my account when I am approved for EBBFrom Xfinity Assistant,I can tell you about some special discounts available to Xfinity customers.If you're looking for info on the federal government's Emergency Broadband Benefit, select the button below.View BillMilitary DiscountStudent DiscountSenior DiscountCoronavirus UpdatesEmergency Broadband BenefitFrom You,AGENTFrom Xfinity Assistant,Okay, I'll put you in touch with an agent. What kind of issue do you need help with?BillingChange my serviceTV issuesXfinity Voice serviceInternet issuesXfinity Home securitySigning inUpdate My Service AddressActivate New EquipmentFrom You,LOYALTYFrom Xfinity Assistant,I just need a little more info. Are you looking for information on the Xfinity Rewards program or a Visa Prepaid card?Xfinity RewardsPrepaid or Gift CardsFrom You,NOFrom Xfinity Assistant,I'm sorry. I'm a bot and I'm still learning. Ask your questions then navigate by selecting the buttons presented.From You,CUSTOMER COMMITMENTFrom Xfinity Assistant,Are you requesting a new credit, checking on a credit you already requested, or need info about the government’s Emergency Broadband Benefit (EBB) program?Requesting a new creditI've already requested a creditTell me more about EBBI need help with something elseFrom You,I've already requested a creditFrom Xfinity Assistant,I don't see any credits on your account right now. If you recently submitted a request, it can take up to 24 hours for that credit to process. Check your bill for the most up-to-date credit details.If you think you might be missing a credit, I can connect you with an agent who can look into this for you.Chat with an agentView my billI'm all setFrom You,Chat with an agentFrom Xfinity Assistant,No problem. Select 'Start chat' to be connected with an agent who can help sort this out.Start chatNot right nowFrom You,Start chatFrom Xfinity Assistant,Sure, I have a couple options for you. I can connect you with a live chat agent, or I can have the next available agent call you at 500000000PHONENUMBERWhich works best for you?Connect with a chat agentCall me as soon as possibleFrom You,Connect with a chat agentFrom Xfinity Assistant,Got it. I'll put you in touch with a live agent now.Connected to a live agentNow chatting with AffanYou are now chatting with Affan, an Xfinity Live AgentFrom Agent,Hello, thank you for contacting Xfinity Support. We value and appreciate your business with us.My name is Affan, who do I have the pleasure of assisting today?From You,Hi! This is JordanFrom Agent,Hello Jordan, How are you doing?From You,Well, disconnecting my service makes getting on the internet hard-to-do! So not very happy with comcast/xfinity.. I am an EBB approved customer and none of the EBB payments have been credited to my account... need this corrected and this is my 5th time contacting agents/supportFrom You,let me say that you have the opportunity to make my day better!From Agent,I am very sorry for the inconvenience caused to you Jordan.From Agent,Let me quickly check what best I can do for you.From You,OkayFrom Agent,Could you please help me with your complete service address along with zip code.From You,ADRESS PROVIDED
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October 2021 by Vince Ornato
Try canceling. What an unethical company billing both previous and current owner then lying about it.
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October 2021 by Michelle Andersen
I'm not a Comcast customer. Their customer service is the worst. They did recently, however spray paint parts of my yard and driveway. Apparently there's some box on our property. They are no longer allowed on my property.
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July 2021 by Austin Mendel
Comcast/Xfinity do not care about their military customers! Customer service and supervisor Nick H~P were the rudest people I've had interactions with. Starting with being hung up on mid conversation, being lied to, and treating military personal with incredible disrespect. This comes from a long time Xfinity internet and recent mobile service customer. Will not be returning.
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November 2020 by Antennaria Boutelou
Have called 3 TIMES to get them to stop sending junk mail and it's never stopped.
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May 2020 by Dustin Twiggs
absolutely the worst service I've ever seen in my life
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May 2020 by Andrew Foy
Comcast is such an utter rip off. Price is crazy for internet. TV.....don't get me started.
