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October 2023 by Nick Morley
One of the worst experiences I've ever had with any type of company. It's not listed anywhere, but there's a $150 hold they place on your account on pick up. I was told this hold would be released upon payment. This was the second lie. It takes 5-7 BUSINESS days for it to be returned. I called customer support who could only offer apologies after I explained this would buying food to stay alive difficult. I would of rated them 0 stars if it allowed me.
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August 2023 by Kyle Doe
Absolutely the worst experience I've ever had renting a moving truck. I reserved online a 26' truck for a one way trip then only once I had already paid and signed the contract and done the inspection did they realize they didn't want to rent a 26' truck for a one way trip, so I had to either return the truck to Everett or rent a 16' truck. So I switched to a 16' truck and they couldn't refund me the difference between the two until after I had returned the truck. So I called their customer service once the truck had been returned to get a refund and spent over 2 hours on the phone, the first agent disconnected on me in the middle of the call, the second one refused to refund me the difference between the trucks ($81 and taxes) and instead offered me $30 after a 15 minute hold, then $50 after another 15 minute hold, then $51 after a 25 minute hold, and eventually agreed to refund $81 but refused to refund the taxes. If you deal with budget truck rental then you better hope they don't pull the rug out from under you because you'll have to spend hours trying to get a simple refund for a mistake made on their end.
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August 2023 by Jeremy Harrington
Would give zero stars if I could. Reserved a truck days in advance to pick up some building material, showed up to pickup said truck and was told they did not have it. Was also told I would receive a call from the fleet manager to figure out getting me a truck, and was never called. U-Haul down the road was super helpful and got me a truck without even a reservation. I would avoid this place like the plague!
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July 2023 by Bryan Goodwin
Reserved a cargo van which the staff was renting to someone else while I waited. Why even have online reservations?
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July 2023 by Terence S.
Just had to swing by on July 4th, they stayed open past their early release time to make sure we were taken care of. Would have been a disaster if not for their incredible customer service.
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June 2023 by Blake Bishop
Even if you reserve something don't trust them. There are 5 moving vans sitting in the parking lot but they won't let me have one because they are all under contract. Why let me reserve when I can't get it?!?
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June 2023 by Google user
Even if you reserve something don't trust them. There are 5 moving vans sitting in the parking lot but they won't let me have one because they are all under contract. Why let me reserve when I can't get it?!?
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September 2022 by Heather Hira
2 people at the counter getting paid with a long line but only 1 person actually working. The other person doesn’t even greet anyone, just sits there getting paid. They give us this insurance form to fill out when we get there, but didn’t mention anything online about the form, could’ve saved us 30 mins calling our insurance company. Oh yeah, and like everyone else said, they didn’t have the truck we made a reservation for. Had to take a different one.
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September 2022 by Rebecca boys on hola hola
I had the WORST experience with this place. The people here are so dense it’s like talking to a brick wall. I’m a senior and have no time to be rude to people. So, I have no idea why the staff was rude. The staff was running around not knowing where my truck was. Which was weird because we reserved it. The lady sternly said no we don’t have it and we can’t do anything about it. Then another lady chimes in and says a lot of people are moving out of Washington right now. Well with people like the ones at this location it makes a lot of sense why. Absolute joke coming here. At least I have a souvenir of my confirmation email reserving my truck. That I was told doesn’t matter. Don’t come here, literally just don’t. Honestly, don’t.
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September 2022 by Kevin Huelsmann
Lora was very nice and helpful. Would rent from here again. The location is actually a bit north from where Google maps says it is. My only complaint is they don't give out a padlock with the truck
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August 2022 by Nicole Archie
ABYSMAL SERVICE - I usually do not write negative reviews, as I do my best to be a patient and understanding customer. But I cannot in good conscience allow other customers to waste their time and money here. I reserved a cargo van an entire MONTH ahead of my move and called the day prior to confirm there was a vehicle ready and available for me upon arrival. The young lady I spoke to was very nice and accommodating. She placed me on hold to check and confirmed with me live over the phone my reservation was set. When I show up the next day to pick up the van, it wasn't there! I was "served" by an older woman who was very flat and, honestly, kind of rude about the situation. She simply shrugged and told me they tried to call and notify me (I never received a call) and that cargo vans are hard to reserve this time of year (which is why I made the reservation a month in advance). When asked if anything would be available the next day, she offered a small pick-up truck but no other solutions. No empathy. No nothing. So I left in a hurry to make different arrangements at the last minute, costing me hundreds. Now it's the end of July and I discovered that I was CHARGED $75 for a NO SHOW FEE because I didn't cancel the reservation. I had to invoke my Inner Karen and bully them out of my refund. Why should I have to cancel a reservation that they never fulfilled, especially if it was handled in person? Why did that lady NOT CANCEL THE RESERVATION? This is one of the worst experiences I've had in a long time. I understand things happen, but this Budget location handled things terribly. I will never use them again, for moving trucks, rental cars, not a damn thing. I suggest y'all do the same. Stay far, far, FAR away from this location. Absolute trash.
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July 2022 by Sung
Was a bit concerned with all the negative reviews. But made a reservation several weeks ahead. Arrived at location and they said my rental was not available. No communication was made or other arrangements to correct their issue. Would not recommend the Everett location.
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May 2022 by Heather Rego
2 people at the counter getting paid with a long line but only 1 person actually working. The other person doesn’t even greet anyone, just sits there getting paid. They give us this insurance form to fill out when we get there, but didn’t mention anything online about the form, could’ve saved us 30 mins calling our insurance company. Oh yeah, and like everyone else said, they didn’t have the truck we made a reservation for. Had to take a different one.
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April 2022 by Marie Kuranishi
Larry is the best. He helped my husband out with some last minute changes to our moving truck rental. Super friendly and in to of everything there!
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April 2022 by S T.
Horrendous. The GPS I paid for in advance didn't work and weeks later I AM STILL ARGUING WITH THESE PEOPLE ABOUT A REFUND DESPITE THEM TELLING ME I WOILD RECEIVE A REFUND WHEN I RETURNED THR VEHICLE.Not to mention they gave me a car with a faulty alarm system so I couldn't lock the car the whole way cross country. When I called and spoke to someone they were rude and condescending. Will avoid this and all budget rentals in future.
