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March 2024 by Mary Richardson
Very friendly and encouraging
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March 2024 by Nicole S
Always get good care, love the wellness plan as the dogs needs are met and the discount on the other services is great!
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January 2024 by monie
Don’t go to this place. The staff are rude and they don’t care your pets at all !
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December 2023 by And B
I do not recommend Banfield Hospital especially Everett Banfield. Poor services! They don’t take urgent care for your pets, only scheduled visits for checkup that they can make more money with extra charges outside limited wellness plan. Every time we call trying to get a doctor appointment for our sick pets, they give us a regular schedule for a week or a month away without caring about what we need. New receptionists and a manager need to get some better training on customer services. Why would we continue to stay longer with Banfield.
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December 2023 by Kathi Hutsell
I do not recommend the Everett Banfield. I took my dog there a few months ago and felt the veterinarian was quite rude. I don't know his name as he didn't even introduce himself. They were supposed to get a prescription for me for dog food. I waited 4 or 5 days for them to tell me it was ready. Had to call 2 more times before they finally followed through. Monday I sent a prescription renewal in to Costco for my dog's arthritis medication. I went to Costco to pick it up 4 days later only to find out the Vet had denied it. No phone call...nothing, during that 4 days. My dog must have his medication in order to walk without pain and I was almost out of the medication. He does very well on it and can't be without it. . I waited at Costco for 2 hours for this to get straigtened out. The medication is not a controlled substance. Since I pay Banfield each month this should have never been denied! I am so fed up with the Everett Banfield, I will never go back.
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December 2023 by larisa krutik
I never had issues at least the one in Everett so far i have been taking my dog their. I do recommend getting a wellness plan.
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December 2023 by Alex G
Unprofessional, I took my cat for a vaccine, they said I had to pay nothing since it was covered by the insurance, next thing I know they called me to say they messed up and that they had sent my bill to collections. Terrible experience.
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September 2023 by LeeAnne Garvey
Service I received in 4/2023 OK. Agreed to the Wellness Plan and told I could cancel any time. Have been attempting to cancel for 2 months; separate phone number/online process. NO luck as I have not gotten any response to emails nor does anyone answer the phone. Went in person to the Store to cancel in person today and was told they can't do it, I have to call the number. They said it would probably be easiest to block the payments thru my financial institution... which they did in 7 minutes over the phone !!! It feels "greedy" to me so I won't return for any future services.
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July 2023 by Miguel Aguirre
This company is a mockery for customers, I paid a membership for a year, 2 tooth cleanings included, they only did 1, I took my pet to do x-rays for an emergency and despite being included they did not do the x-rays, 2 times they lowered the monthly payment at the clinic and they continued to debit more money than agreed. It's a scam! I asked for a refund for the dental cleaning and all the undue extra charges and they said that they did not return money! I DON'T RECOMMEND THESE PEOPLE, they are SCAMMERS! Don't go to this place.
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July 2023 by Lamanda Kalbfleisch
If I could give this place -0 that’s what I would do. They made my friend suffer and watch her dog die and suffer in pain and refused to help the animal. Please do not take your animal here if you need euthanize they told your animal to be humane. In this case we weren’t trying to put the animal down just to kill the animal we were trying to be humane and they told us they were not going to help us they let the animals suffer, which causes pain and suffering. My friend will now never on an animal again, because of what she had to go through this place is horrible. Do not bring your animals here thank you.
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June 2023 by Thomas Schnetter
Very misleading they told us if we pay for the 100 dollars a month wellness plan the spay would be covered then charged us almost 800 dollars for all the extra requirements like blood work. Would not recommend. Go elsewhere over priced and very misleading
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June 2023 by Lord Wylder
Horrible vet. Worst banfield experience. If you must go to a banfield go to the one in Lynwood or Seattle. The staff here is unprofessional and misleading.
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May 2023 by Sandra Klug
I was new to this Banfield but they treated me really well. They took my GSD back after I dropped him off but they were quick to come back out and tell me that he was really crying and stressing out in this new place without me. They quickly just took care of his appointment right then with me in the room so that I didn't have to reschedule! So nice!
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May 2023 by Clarissa Ho
My dog has Banfield Wellness for many years. He is 15 years old, so I pay for over $1000/ a year to Banfield. However, when my dog is sick, I called for 4 different locations and 6 times ( two times of Everett locations) to get him an appointment. It’s frustrating that they are all full like other comments. I called back to Everett to check if they can help me reschedule his next day dental appointment to exam, but they asked me to call urgent care or emergency, and refused to reschedule, even my dog is sick and can’t do dental next day. I need to think about what is Banfield Wellness. It’s really like it describes that we can walk in when my dog is sick? Or I just pay for his comprehensive exam and dental check appointments. When he is sick, we need to call for other emergency vet for help? So, what’s the Banfield wellness for?
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May 2023 by Tiffany Busch
Friendly folks willing to laugh with you as quickly as they are willing to educate you. They are gentle and knowledgeable. Glad I chose them for my pet care.