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May 2022 by Sam Rudoff
They scheduled me 2 weeks out for a windshield replacement and told me they would call the morning of and let me know what time they would be there. No call. I call to ask and they tell me they couldn't get my glass. They weren't going to call to let me know, they were just going to skip it. I asked if they could reschedule and they gave me a date another 2 weeks out. I asked if they could do it sooner since it was supposed to be done today and they hung up on me and cancelled me completely. Absolute waste of time - wish I could give zero stars.
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May 2022 by Erich Lunde
If you're looking for a business to make you wait a month only to tell you they can't help you you're in the right place! Awful customer service, basically forgot about me and then told me they couldn't fix my window. Save yourself a headache and use Safelite or something.
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May 2022 by Nicolas Figueroa
Great work, very quick, well done and at home.
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May 2021 by Sativa Patterson
I had a very great experience with auto glass fitters ! I have never gotten my windshield replaced and they were the best priced place I could find in my area and they are a mobile service so they came to my house. I called to schedule an appointment and they scheduled me in and told me that someone will call me between 9am-6 to come to my house and replace the windshield. He called me at 9am and was there at 11:30am. He finished in a timely fashion and was on his way ! Loved it! Highly recommended! 10/10 service .Service: Auto windshield replacement
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November 2020 by Trina Danielle Kendall Henderson
They came out did the work. called them few days later told them after market alarm brain is missing. it took them a week to get back to me. they came out again and told us it was never there. Week later they will not help with getting it replaced. will not ever call them again or refer them.
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November 2020 by Jason And Trina H.
I called on Saturday and they came out Tuesday. They did a good job except there was a after market alarm and they took the brain of the alarm with them. They said it was never there. It took them a week to call me back to discuss then called me a liar that i didn't have one. I will not recommend them to anyone or give them referrals. I have this same alarm system on my other truck same type and used other glass companies and they have never lost it.
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June 2020 by Terry L.
My windshield was hit by a rock and cracked the window. After I called my insurance company they gave me a list of places to take my car to and I wanted to give my business to a local company, so I chose Auto Glass Fitters. What a MISTAKE! One day I talked to Chris and the first question he asked was what is the Vin #, Gee I did not know I needed that and I figured the insurance company sent him all my info over. I told him I had to get it and he said I'm really busy over here. So I apologized and called him back in 5 minutes. So I asked when can it get fixed and he said he had to check the availability. So the next day I called after not hearing from him and a very rude lady named Kristen answered the phone. After telling her what I needed she sets the phone down and starts typing. So I said hello because I thought she forgot about me. She said she was checking. No biggie. I asked her how long it would take and she said she would call me back. So she called back on a Pennsylvania number that I did not answer. So I called her back after the message. She answers the phone again and puts the phone down AGAIN without telling me she was checking. So I said hello again and she said she was checking. I told her that it would be nice to relay that info to me and she hung up on me! I called back and talked to the manager Violet and she apologized but I told her that her staff needs a customer service course. I also told her that she lost my business and would share my info with all my coworkers at Providence and my wife will at Boeing with her coworkers. I am not asking to be overly nice and sweet just a little respect.
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May 2020 by David W.
We needed a pane of glass on our slider replaced. Emery and Aaron came out and gave us a quote. It was an odd configuration (color/muttons) so it took a bit of research. They were able to find the glass we needed. They installed it quickly and cleaned up after themselves. I highly recommend them.
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November 2019 by David Porter
Far more affordable than Safelite or other glass shops in the area. Responsive, awesome customer service. Would recomend.
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October 2019 by Darla L.
Had the greatest experience! My quote was $125 less than everyone else I called. John called during the window they told me to expect him to. He arrived within the 35 minute to 1 hour window HE gave me also. The glass looks great & like it was never broken by thieves! He also completed the work extremely quickly! I have nothing but good things to say about Auto Glass Fitters, everything was superb!!
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May 2019 by Cassandra Papich
Wish I could give - stars. This company is a joke. Techs are rude and don't bring correct glass. Then say they will be back out next day and someone will call between 8a-1030a. Didn't receive a call. Called at 1230 to get told I will call you back in 10 mins. No call. Called again at 130 and was told to hold for a supervisor and waited in the line for 35 mins for the supervisor to lie and say they are unable to get the glass even from another company ( which I called and they said they had). Don't waste your time. Almost a week of dealing with these people who need to learn customer service.
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October 2018 by Sheila Ann Smith-Frost
The worst job of replacing a windshield I've ever seen! The "technician" who did it was apparently in a major hurry. He wrenched on and pulled back the cowell instead of removing it and then damaged and tore off pieces of the rubber seal. He tolld me "I tried my best to be careful!" Riiiiiiiight... Now what's left sets 1/4" from the glass and it looks terrible. I am completely dissatisfied.
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June 2018 by PNW's Finest
Great service. They came to me and replaced my wind shield on my 93 bmw 325i and it looks great. They also had the lowest price I could find for a wind shield replacement. I would highly recommend auto glass fitters for your auto glass needs.
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June 2017 by Nancy Wahl
This company gave excellent service. I called multiple companies doing price comparisons - not only did they give me the lowest quote, they were the only ones to talk to me directly instead of saying "I'll have someone call you back by tomorrow am" (2 companies never called back at all); they input my info so I would not have to repeat it when I called back after doing price comparisons; and gave me the time I would be contacted in the am to schedule the technician once the glass was delivered. Nick called in the am, explained his route and the time he expected to be at my house. When I needed to change where I would meet him, I asked that he text me and I would text back the address - I changed it on him twice without any problem. He was courteous and friendly, efficient and prompt. I appreciated his service, and would recommend this company without reservation based on the phone and in person service.