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February 2024 by Tim N. Thometz
Phillip is a rock star. AT&T please promote Phillip to CEO. Seriously, Phillip is like a personal concierge that is one of the best and most helpful people I have had the pleasure of interacting with. A+++++
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February 2024 by Russell Ervin (Sparrow)
Quincy did an awesome job managing my laptop, tablet and phone upgrade. Super communicator and teacher. I highly recommend the Everett Mall store in general and Quincy specifically.
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January 2024 by Devin Sandoz
Came in looking for an Apple Watch and Quincy was able to find one for us, super easy and fast everyone there was fantastic, definitely making this my regular store and rep.
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December 2023 by Jayden Craig
I arrived and was quickly seen by Carlos, who helped me set up my own account and separate myself from my recently deceased grandfather's account. He was understanding, polite, and efficient. I spent maybe 30 minutes in the store and left with everything I'd come to accomplish completed and all my questions answered to the best of his ability. As far as customer service experiences go, I couldn't have asked for better.
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November 2023 by Emily Areitio
Quincy is the best worker there. He is patient, kind and just overall seems like an amazing person. Helped me get setup for a new phone fast!!
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November 2023 by Tu Duong
I come to AT&T in order to switch plans. However, the employee, lacked professionalism and complicated matters. He said he can't change the plan and encouraged me to call customer support. When I stepped outside to call, customer support told me they could speak with the worker that assisted me inside and instruct him to complete the task. He has to assist me with awkward faces after that. I'm not sure why. I came because I need help, but I don't feel welcome here.
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November 2023 by A C
This AT&T store has always been my go to. Their employee Quincy made my experience very easy and enjoyable. It was a pleasure working with him.
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November 2023 by Kristin Montgomery
They were very rude when I requested an exchange for a phone that had many issues. After spending an hour explaining my situation they finally helped me. Not impressed.
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October 2023 by Viktor Viktorovich
These people themselves open and close when they want. Not paying attention to the established schedule and not hanging a “Closed” sign on the door
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October 2023 by Kristen C. Miller
Quincy was stellar! He explained my port in detail and also gave me a heads up on my 1st bill. He’s excellent at his job!!
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October 2023 by Michelle Chalom
Quincy at the Everett Mall location gave exceptional customer service. He was patient, kind and helpful. His sense of humor lessened the frustration and made me smile.
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October 2023 by Olivia Vazquez
3 employees working and waited for 5 minutes before even being acknowledged.
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September 2023 by Isabella Srey
irene was great! she was super patient & helpful with setting up my family and i's phone plans :)
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September 2023 by Carolyn Barkley
Quincy is the BEST. Knowledgeable, very polite and saved us money by making a battery suggestion. He’s a keeper ⭐️⭐️⭐️⭐️⭐️⭐️
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September 2023 by Elijah Prophecy
I went into this store earlier this evening and was immediately greeted by Irene and the manger, they took the time to help me activate a prepaid phone. They had excellent customer service skills and helped me with any questions I had. I highly recommend coming here to get a phone or any help needed. Overall, I was very impressed and satisfied good job guys! Thank you and GOD Bless ????
