White River Credit Union is a local credit union described as having a friendly, down home, and pleasant atmosphere. It is noted for being superior to a standard bank and provides a very nice and comfortable inside space with drive-through access. Many reviewers highlight outstanding, friendly, caring, helpful, patient, and kind customer service from professional and knowledgeable staff. The experience is seen as warm and respectful, making customers feel seen, heard, and delighted. Some members appreciate the personal service, feeling they can get to know the individuals at the office for direct assistance. However, some service aspects are noted as lacking. A significant downside is that the credit union does not participate in shared branching, which can be inconvenient for those who work during banking hours or travel. Additionally, while it offers mobile deposit, the availability of funds from these deposits has reportedly increased from 15-20 minutes to several hours, which can be a challenge for business needs. The credit union is seen as a small town institution without aspirations of expanding. While some members are very happy and plan to stay for years, others feel the "working for the people" aspect is fading and have considered moving their accounts.
Always so friendly, caring, helpful, patient, kind, & with senses of humor that fit needs. Very nice & comfortable inside, also has drive through access. September 21st: talk like a pirate day celebrated. Professional, knowledgeable, care about keeping your accounts secure. It's a very pleasant atmosphere.
December 2021
After my first withdrawal I vow to let people know about Emily Alison for her good work, with a minimum investment of $500 I made $6000 in a week
October 2021
This is an amazing credit union with some of the best staff you could ask for. The online banking tool is amazing, and there's also 24/7 online loan approval. Highly recommend.
