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September 2024 by Michelle Duvall
Mike got my car in immediately to diagnose engine light. Found MAJOR problem. Called a local KIA service department on my behalf and gave them all my cars info, (as it is most likely covered under KIA's warranty.) Got me a name to get foot in the door to be able to take next steps for them to confirm problem and do repair. He didn't charge me for his diagnostic. He could have just done repairs at his shop (probably over $5,000). He could have told me to call the KIA people myself to figure out warranty etc. It is so hard to find people in business who are willing to do the right thing. Mike is kind and has real integrity. God bless him!
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July 2024 by Laura Fox
Excellent service and knowledge plus good old-fashioned integrity.
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July 2024 by ARA Artistic Creations
I am very disappointed with the service at Mike's. They told me my catalytic converter was bad, had it replaced for $2k then Mike says you know there are 2 catalytic converters right......um no I did not know that and honestly had I known that BEFORE I replaced the first one I probably wouldn't have replaced it, my car was running fine it was just throwing codes.....So 2 weeks later my check engine light comes back on and the 2nd catalytic converter is bad. He makes me feel like he's being honest and says he'll do it at his cost so just $1k more (read carefully between the lines, he made $1k off of me on the first one, for a few hour job) I take it in to get it done. Friday before Mother's day. I call at 2pm to see if he will have it done before closing, he says yes. I then go ahead and make Reservations for Mother's day weekend and at 2:30 he calls me back and let's me know he ordered the wrong catalytic converter and it won't be done till Monday. Cannot cancel Mother's day weekend Reservations that close to time to go so I'm out that $ now also. So Monday comes around and he calls me, they got the wrong gasket it will take a bit longer. Finally it's "done" so I pick it up and give him his $1k. I had an appointment that I had to get to.....I get a few miles down the road and call Mike because I have a pretty loud exhaust leak that I DID NOT have before taking it to them to get the 2nd catalytic converter replaced. And he says bring it in with a very bad attitude. I do Tuesday morning and he is beyond rude to me and says there IS NOT an exhaust leak! I insist there is so they put it on the lift and yep, there is an exhaust leak. He comes into the office and says "when replacing your 2nd catalytic converter we had an issue with your exhaust lining up and had to shimy it in place, I will replace that part and then I AM DONE WITH YOU!" I was very taken aback, through all that I went through above I was very patient, never gave any issues.....just wanted my car to sound as good as or better than it did before I put $3k into it with them. So he does it and it is much quieter. 3 days later the exhaust leak is back. I take it to another mechanic since MIKE WAS DONE WITH ME AND DOES NOT UPHOLD HIS LABOR WARRANTIES only to find out they used the wrong gasket and seemed to have slapped things back together very poorly which is why it only lasted 3 days. Luckily this mechanic was doing this for free as I was just getting an oil change with him but told him all I had been through and find out they do free inspections. I recommend anyone going to MIKES go to Buckys in Auburn for a FREE second opinion......yes, free inspections so why not?
Another thing that rubbed me the wrong way with Mike's. Before getting each catalytic converter replaced I asked clear as day if they would please inspect manually, not just trust the computer code. He insisted the computer was always right and acted like I was crazy to ask for that.........when I was told he was done with me I asked for my new catalytic converter warranty paperwork and right there in BOLD letters it says WARNING- BEFORE INSTALLING THIS CATALYTIC CONVERTER TO REMEDY A P0420 CODE CHECK FOR VISUAL DAMAGE OR CONTAMINATION.....meaning don't just trust the code, so frustrating how he treated me like I was some kind of idiot to ask they check it and not just trust the code. I learned a very valuable lesson, a $3k lesson to never just trust any one place and always get second opinions. I will never know for sure my catalytic converters were bad since they were not manually inspected like the warranty paperwork says to do. Sad way to run a business Mike.
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April 2024 by Teresita Santana
If I can give more stars, I would.
They are very professional, efficient and very good with customer care.
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March 2024 by Lilah Dobrowolski
These guys are always great
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January 2024 by Bree Peirce
So personable, my regular go to shop.
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November 2023 by Jeff McGinnes
Great company to work with..They take care of all my cars .And do a exccellent work
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November 2023 by Brianna Crawford
Mike and his team have never let me down with top notch service. Mike and his team treat their customers like family and assist with whatever needs I have. I would highly recommend him to anyone as the service he provides is better than expected, every time. He truly works hard for his customers and provides peace of mind during a time that can otherwise be stressful. I am a single mother and when my car starts to give me issues it can be very stressful and he always takes the time to find the best deal for me and accommodate my schedule. His level of sincerity and care is unmatched. I will continue to return to this shop for any needs, he is truly skilled at his job and takes priority in making his customers feel comfortable.
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October 2023 by Jaysen Jorgensen
Amazing people there I had a tire pop and needed a jack for my car and they loaned me one for no charge just asked I leave something for collateral great humans all in all would recommend
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September 2023 by Jessica White
Got me up and running, even when someone else misdiagnosed my car ?
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September 2023 by Roxanne Burke
Only place we go for our automobile and truck care
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September 2023 by Jeff Lincoln
Great service and fair prices. Strongly recommend.
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September 2023 by Steve Tiffany
Been going to Mike's for over a decade. Solid quality local shop, has wrenched on 3 of our vehicles over the years. Never a doubt in repair work.Trustwothy Professional Service.
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August 2023 by Annette Sallee
Today while hiking, my daughter and I got a screw in our tire, by the time we were in Enumclaw it was completely flat. Mike sent one of his guys over to help me next-door even though they were very busy, his name is Eddie and he was wonderful. He attempted to put air in the tire, but the hole was too big. He put enough air in so that I could limp the car to his shop. He put on the spare tire for us so that we could get home safely, without charging us a penny. earlier in the day we were driving a different car that broke down so we were pretty stressed. The kindness and help from Mikes shop was so appreciated, They have worked on my car is in the past and they did a fabulous job, not only are they good at what they do but they also have a kind honest and helpful heart. You don’t see that much anymore, thank you so much for saving the day for us. Eddie, thank you!!!!!!!Service: Tires
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March 2023 by J C
These dudes are the bee's knees! Honest, fair, communicative...They also provide updates via text so you don't have to stop work to pick up the phone. They share knowledge about known problems with cars of similar year/make/model, including the shop's own experience. The guys have great work ethic, personable demeanors and, for us ladies, exceptionally good-looking!Service: Transmission replacement
