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September 2023 by Carolyn B.
We had an awesome experience dealing with Austin Sherbon at Gamblin. He made finding and buying what we were looking for the best ever. He made us feel like family from the start. And Patrick in financing made buying a truck the easiest ever. They both answered every question we had. We highly recommend these guys to anyone shopping for a vehicle. Go see them!! you won't be disappointed....they are awesome !!! thanks guys
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August 2023 by Jennifer P.
Avoid the Chevrolet service department at all costs. They misdiagnosed the problem with our car. Unnecessarily installed a new muffler, without putting in the proper length brackets and ultimately melted our rear bumper. When we called, they said it was our fault because we had damaged the muffler. We took it to a muffler shop, who said they could find no evidence of damage. Gamblin called the muffler repair guy a third rate muffler shop and would do nothing to repair the bumper. It's worth noting that the muffler shop did not say anything negative about Gamblin and that they have been in business for over 30 years. Our money is with the integrity of the muffler shop.
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July 2023 by Josh C.
Visit/purchase at your own risk; hopefully you purchase from a different dealer and don't make the same mistake I did. First off, this dealer pulled a bait and switch on the vehicle. It was so pathetically obvious that they did as well and only honored the original price after I had to show them a screenshot of the sale price. They told me after the fact that "prices are always changing in this industry" ... which I believe but it's a crazy coincidence that a truck that had been sitting on the lot for over 50 days miraculously changed price from the time I left my house to the time I sat down to talk money. They were able to quickly change the price on their website but it didn't go through on AutoTrader and Cargurus fast enough to where I was able to get the sale price. Pathetic. I mentioned this to the owner of the dealer and he didn't really have much to say about "such a coincidence'' in price change just that morning. Pathetic.They also lied multiple times throughout the process. Pretty bad at lying but they did their best. One person said part of the family was on vacation and couldn't be reached and another was in charge dealing with the process. Then another guy there mentioned he was just going over numbers with so and so in his office .... Yet he was supposedly in Hawaii at the time. They should do better at coordinating their lies. In my sales guy's defense, I believe he was new to the dealer so he probably wasn't fully in tune with their shady practices. The owner tried saying they were working mobile yet when this was going down, they were telling me otherwise.Stupidly, I was desperate for the vehicle and I didn't smarten up with all these warning signs and I purchased the truck. These guys went on and on about how this was "Certified Pre-Owned" and that their people do all these inspections and there is that purchase confidence. I purchased this truck based off of that CPO tag on it. A Couple days after I purchased it, the engine light goes on. During the next month, the engine light goes on a total of 6 separate times. When I confronted the dealer about selling a lemon, especially under the CPO tag, the owner basically blamed my local Chevrolet dealership for not knowing what they were doing. I don't want to write a book or waste more time than I already have with this pathetic excuse of a dealer. I was stupid and desperate to buy the truck and in doing so, I allowed these people to try and pull a bait and switch, lie through their teeth multiple times, and sell me a lemon. When I told the owner how much money I've lost because I got rid of it, he let me know they would give me back the pro-rated extended warranty money....I guess he thinks I'm too stupid to know that the money is mine and they don't have a choice in that matter....but they aren't doing me any favors. Even in that process to cancel the warranty, their finance manger would respond with one line sentence/emails (with at least a day later to respond each time) and would not do anything to help cancel it....I had to go on their site, find their admin team's email and have the cancellation be facilitated through her. Common word I've been using on this....pathetic.After a couple direct emails to the owner and the GM, the owner did actually call me to apologize. Then he proceeded to deny everything and make excuses. He took zero responsibility for his dealership's actions and just made excuses for each issue. He would make a great politician. I'm sure they may respond to this with some form of lie but if this review deters at least one person, it was worth the hassle. Hopefully other people don't make the same mistake I do. If you do happen to buy from them, TAKE A SCREENSHOT of the price before they can switch it out on you (they're pretty fast at doing that on their website). Also be aware of their "CPO" vehicles....rolling the dice on that one.
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June 2023 by M S.
This.is the most unscrupulous dealership we've ever purchased from. Don't listen to the salesperson who tells you they're a "DIFFERENT" kind of dealership and they "care" about their customers, because they don't. We bought a used vehicle here and were told it had been through Gamblin's service inspection to correct any issues. If that was the truth, why has our car been in the repair shop more than out of the repair shop in the one month we've owned it? Gamblin does nothing but give us the runaround! They really do suck! Save yourself lots of money and and buy your next car at any dealership in in town other than Gamblin.
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March 2023 by Roger B.
If I could zero stars I would. I have never left a bad review for anything before this.We purchased a vehicle from Gamblin motors this week. When we test drive the vehicle we noticed that it was pulling to the right. When papers were signed they put in that they would fix the issue.A few days later we received a call to schedule the service and that they had entered the incorrect vin on the vehicle we traded in and needed us to sign papers again. We arrived at 9 as discussed and we were supposed to sign papers at 10. We sat in the service lobby/waiting area until after 10:20 then decided we would go up and find whoever we needed to see. We were asked to sit at a desk and when he was done he would be with us. We sat there for 10-15 minutes while the person we were waiting for was chatting with someone in his office. It didn't seem like there was any type of business happening, just chatting. I heard them start talking about how what is being done to end the homeless crisis is not working and how the idea is to tax everyone...this is when they shut the door and we again waited, for another 20ish minutes. It took just 2 minutes to sign.The feeling we got when we went in to purchase the vehicle and when we went back was a totally different vibe. They had their sale and we weren't important because we weren't there to buy anything.When we purchased the vehicle we were assured all vehicles they sell are thoroughly evaluated to ensure there are no issues fluids are good etc. I have attached a photo of the alignment prior and after the appointment. Clearly they didn't evaluate this.When leaving the dealership we noticed that on the steering wheel the leather had a long gouge in it that previously wasn't there. Our service person Chase and another man (not sure his name) came out and looked at it. The other man stated that's been there for a long time, there's dirt in it. There is no dirt in it at all, see the attached photo. This person was extremely rude and confrontational. He stated over and over this has been there, calling us liars and not providing any resolution. It defiantly has not been there and was not when we gave it to them. There is also little pieces hanging from the gouge, if this had been there for a while, those would have been worn off.He told us that there is a device that attaches to the steering wheel, but not in the location of the damage but there is no way for the device to slip and cause any damage. He told us he would need to talk to our sales person to see what he would like to do. Obviously we weren't happy with his statement, the sales person had nothing to do with it. We left the dealership and are waiting for a call but the rude man that said it has been there for a while made it very obvious they will do nothing.However it happened, it happened during our visit to the service department. We will never go back for anything.
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February 2023 by Joe L.
I love my truck i have had for around 5 months now with no problems. Thanks for your service I will be back for my next car.
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February 2023 by Food E.
The reviews here are true this place is a joke. I'm about 2 hours from Art Gamblin so I called to ask for a few more pictures to make sure it was worth the drive down. I was told they'd send them right over. Never got them. Called again and he said they would be on the way ASAP! Never got them. Called a third time, said they would send them. Never got them. Never heard a peep back from them after that guess they don't really want to sell any vehicles. Super poor customer service experience.
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January 2023 by Allison S.
Ilias was fantastic and the entire experience was smooth and pleasant. Would highly recommend anyone shopping to go give them your business!
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July 2022 by Jack T.
Terrible place. Awful customer service, lack of professional and straight up incompetence. My car was recovered after being stolen and needed a lot of body and mechanical work done. Despite the mechanical center and the body shop being in the same building, sharing the same phone number and being 10ft apart from each other they seemed incapable of communicating with each other. The person running the body shop seemed incapable of understanding that the mechanical center had done work on the car and that the bill from that service needed to be submitted to my insurance. I ended up having to do that for them. They constantly changed their story about what needed to be fixed. At one point, they claimed my battery was dead and needed to be replaced but my insurance wouldn't pay for that. I told them to just jump it and I would take care of it after getting the car from them. I had the Honda dealership I normally go to for service test the battery a week after getting the car and they said it was in nearly peak condition. They also didn't fix everything! My car still has a dent that I am still working with my insurance to get fixed. They have not submitted all the charges to my insurance. I am still out 60 or so dollars. And it took nearly 6 months! Frankly, I wouldn't recommend this place to my worst enemy. Do not take your car here! It will be a waste of time, energy and money!
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July 2022 by Kyle B.
Unfortunately purchased a 2016 town and country from them and next day airbag light came on than the check engine light took to shop and a whole list of problems. Transmission engine biggest thing was no working airbags. Called and talked to boss he said it was my problem and gave some money to help but not even cover cost of airbags alone. The total bill was around 3600. Long story short they did finally took the van back but left my family with the bill from the mechanic. So much for being honest and taking care of their customers. They refused to take van back prior to all work being done than we spend 3600 on work to be done just to make it safe for the family to drive than they decide to take back. How is it that I gave them a better working van than they sold me and my family is out money.
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June 2022 by Karen C.
I want to thank Gary for making my truck buying experience so pleasant. I felt as though I was buying my truck from an old friend. I also was able to experience the great work of the service department. Carl you should be proud of them. Overall the BEST vehicle buying experience. The one thing on my truck I like the most is the Gamblin Motors license plate bracket. Thanks again, Charles Croom. Oh my, how could I forget Patrick! Thank you sir for helping me understand my truck and your secret tail gate trick.
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January 2022 by Debbie Altman
Sold me a car with a spare tire that doesn't fit so I sit in a very sketchy neighborhood for hours trying to protect myself my dog and my car while I wait on a tow truck because the tire doesn't fit when Geico tried to change it!! shame on you and I'm out here no water no no nothing shame on you trying to save a buck. and you put a little piece of crap tire in there that doesn't even fit... Holes don't even lineup on the spare again I'm so outraged by people that don't care, it's all about greed. Definitely no you wouldn't treat your family like this but you're OK to send customers out the door thinking they're safe please please people make sure you check everything because once you're out the door you're screwed..
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January 2022 by Michael M.
I bought a pre-owned Honda Civic from Gamblin. Overall I had a great experience. My sales person ilias was very friendly and professional. I live far from the dealership and they we able to do a lot of the processes via the phone and web which was very helpful. My finance experience felt a little rushed.. I think because others were waiting. But I actually preferred it that way. Sorry my review is so late!
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December 2021 by Terry T.
Just completed our purchase of a 2022 Corvette after about 16 months of waiting. We were prepared for the wait on this amazing car and value. Rick was great to work with and everyone has been very nice to us and made the entire experience enjoyable. I'm writing this review because Corvette's are often selling for $10-15K over MSRP. I'm not a trusting soul and kept asking if we were still at MSRP and Rick always reassured me and sure enough he/they kept their word. That tells me a lot about this dealership. I'm hoping warranty and service match. The only reason I'm taking a star off is the constant questioning and inference that we were lying (and it occurred again this week when I was called about the plates arriving) about licensing the car at the address of our home in E Washington where were are about to retire. We followed the direction of Washington DOL regarding moving our vehicles and licenses over there. Apparently I need to bring in my property tax statement and show it to the woman who called me. This has really gotten annoying.
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December 2021 by Mark H.
9/13/21 11:30 AM. I brought my Camaro in for an oil change and to report an issue with a panel not closing on the driver's side when the convertible top is put down. I received the car back after the problem was diagnosed and told that the part needed to be ordered and would take a week or two. I was supposed to get a call when the part was received to schedule the install. 10/19/21 1:26 PM I called to find out status of the parts order. I was told that the parts dept was busy but I would receive a call back. I did not receive any call back. 10/21/21 1:53 PM I called back and the parts department confirmed that the part is in stock and ready for install. Scheduled appointment for 10/26/21 at 1:30 PM 10/26/21 7:31 AM I received a voicemail from Carl confirming again that the part is in and ready for install today at 1:30 PM but not covered by extended warranty. 10/26/21 1:30 PM. I brought the car in for service and after waiting for nearly two hours I was told that the part is not in stock and needs to be ordered. I told them just order the part and when it is in I will pick it up and install it myself. 10/30/21 6:09 PM Carl called wondering why the work order was still open. Ummm.... perhaps your employees should make notes in your computer system about screwing up and not ordering the parts you say you are ordering or supposedly have in stock when you do not have them in stock! It is now 12/15/21 and I'm still waiting for a call about the part they supposedly ordered. No service whatsoever from Gamblin. I'll never return, not even if they're giving away free cars. 12/16/2021 - Apparently Yelp doesn't care about real reviews because they have buried this review with others as "not recommended" so it does not get displayed or factored into the business's overall rating. If I could give both Gamblin Motors and Yelp negative stars I would!
