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December 2023 by Jobye-Kyle K.
In 7 years of owning a VW GTI, across two states, I've had the worst time dealing with the Service Department at Volkswagen Campbell. Do yourself a favor, save A LOT of money and get better far far better service at Performance Motors (that specializes in Euro cars and Volkswagens) further up the road in Lynnwood. After my latest service with them this week, it was the straw that broke the camel's back, this is my last time using them, and I suggest you do the same. To begin with, everything is more expensive here and they overcharge for nearly everything, parts, labor, diagnostics. A simple oil change will run you nearly 170$, when you can get it for cheaper elsewhere. Even when I was servicing my vehicle in Los Angeles' VW Dealer, oil changes were much cheaper. As for the service this week that made me stop using them, I brought my car in due to it not starting after having done a simple battery disconnect/reconnect when looking for source of a sunroof drain water leak near the passenger side A-Pillar. As usual, they charge 175$ for an hour of diagnostics, and somehow in that hour, during the first day, they weren't able to figure out why the car wasn't starting. They then called me the next day to authorize another 3 HOURS and extra 600$ of diagnostics because they couldn't figure it out. After calling around other mechanics and realizing VW Campbell's Service was just incompetent and taking advantage of me (they laughed at them not being able to diagnose within an hour), I asked to end service early. They spent another hour 'diagnosing' and the best they came up with is suggest 5000$ worth of parts replacements that they weren't even sure would fix the problem (and would have cost another 2000$ to fix if we exhausted those 5000$ worth of parts), a totally clueless and blind diagnosis. Given that they gave me nonsense/useless diagnosis, I asked I waive the extra hour of diagnosis they did when I came to pick up my car, and they wouldn't budge saying I approved it, blabla. I paid 450$ for them to give me a useless diagnosis that wasn't actionable and them having done essentially nothing in 2hrs. All I got was one page of useless blind notes. All throughout this process too, my Service Advisor Aaron was doing a terrible job at keeping me informed of any of the progress on my car. Any progress I had to drive myself by calling them for updates, because they weren't calling me. It took them 2 days to get to that nonsense diagnosis, because their techs couldn't figure it out at first, and were waiting on their foreman. In the end, with how unsatisfied I was with their service, I ended up biting the bullet and towing my car out of there to Performance Motors up in Lynnwood, who even just from phone calls already sounded much more competent and already provided better service than I ever had at VW Campbell. Within less than an hour they had diagnosed the issue and were able to get my car running again. It cost a grand total of 240$ for the diagnosis and fix, versus VW Campbell's 450$ of useless diagnosis and their 5000$ recommendation of fixes that may or may not have worked. Performance Motors is going the extra mile and looking at the original problem I had with interior water intrusion from the sunroof drain and have already given me a better plan on how they are going about fixing all this now that the car is running. In the end, I'm sure that will still cost less overall than VW Campbell as they were wanting to charge me 1000$ to even diagnose the water leak + more $ for whatever expensive fixes they come up with. I wish this was a one-off occurrence, but even at my previous service when I was having issues with my window getting stuck and my door lock not working, I ran into the same issues of them recommending blind and expensive 1000$+ parts fixes that didn't end up working and me having to bring it back only to be told, actually it's still broken, but working now, but will probably break again unless we order MORE 1000$+ parts.
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September 2023 by Christina O.
Christina and Sonny at the service desk are amazing--helpful, professional, knowledgeable. We drive from Kirkland for service as it's worth the short drive.
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August 2023 by A S.
Had high hopes for this VW dealership after the first interaction but am greatly disappointed. I purchased a part from their service department, their service person installed and broke it during the installation, and it does not work properly. I do not recommend this dealership based on how they handled the service person's unintentional error with zero reply after they have ignored my multiple inquiries and a complete lack of integrity for not standing behind their work.
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July 2023 by David K.
The service department is an absolute nightmare to deal with and, unfortunately, VW's need to be serviced because they are VW's. We had an issue with a door not opening and were given the runaround for months by their service manager. When they finally obtained the new handle and scheduled the repair, I drove up to the shop and was turned away by the service manager because of some nonsensical reason; they made no attempt that morning to let us know that they wouldn't be able to work on the car and didn't apologize for wasting my time. We didn't reschedule immediately and got a nasty voicemail stating that if we didn't schedule the repair ASAP, they would return the part and we would have to go through the process again. We are contacting another dealer to see if we can have them take over servicing this vehicle.
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June 2023 by Danielle H.
I went in for an oil change and when I showed up I asked them to take a look at my front passenger tire because I had the low tire pressure sensor come on the day before and I filled the tire up with air and the sensor warning came on again that morning driving to the dealership. When I was told my car was done I specifically asked if my tire was looked at and if it was ok and was told by the advisor they could find nothing wrong with it. When I asked about the tire I had a feeling it was not even looked at the way I got a blank stare for a second and then a quick "no it looked fine". When I got in the car the low tire warning sensor was still on and so I went to a tire repair shop near my home and they advised I had a huge nail in my tire and they fixed it for free. The person that worked in my tire even commented that they couldn't see how anyone could miss such a big nail. I then looked at the service check off from Volkswagen for what was done and looked at and it says my tires were not checked. I am very disappointed in this service and how careless my safety was not put into consideration. I have had my Volkswagen 12 years and have never had someone outright lie to me when asked if a service was completed. The service advisor was friendly but I cannot bring my car to this dealership anymore after this incident.
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May 2023 by Meredith A.
As far as I can tell from recent experience, they do not mind letting someone pay for an drive off the lot with a used car that needs a new engine, and they don't mind not warrantying that engine. From the other reviews here, I think this is common at this dealer, and it's really probably best we all go elsewhere.
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May 2023 by A M.
I bought our Jetta here 5 years ago. No one could match their price. I love this car , now with 120k. Minor stuff on the car I have locals do- tires & oil changes, because Campbell is three hours away. When I do need the large regular maintenance or something is making a weird noise, I take it to Campbell. They are easy to deal with and listen when I get cranky. (That's on me, not them).
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March 2023 by Jeremy R.
their service department is a joke. they screwed up an oil change on my diesel car. ended up blowing the engine which vw will replace due to warranty, but than they want me to pay 1200$ for a timing chain and water pump.. none of this would have happened if not for them. they are crooks.. 1200 for the parts. I can buy the parts for less than 400$ the only good experience is Aaron the service writer. 1.5 years ago I asked for a front end inspection due to a noise. The assistant manager for the department said everything looked good. Had a control arm going out.. he flat out lied to me.. if I could give half a star for Aaron I would he's been the only good experience I've had there.. Avoid at all costs
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March 2023 by Adam N.
Took my Atlas in because the Adaptive Cruise Control sensor had an error again and because a previous warranty heater core replacement at Campbell resulted in mildew smells in the car. They refused to cover either under warranty, charging for both a HVAC cleaning service as well as a very expensive sensor recalibration. VW ACC sensors fail under light usage and neither VW or Campbell will cover it under warranty. I tried calling VW, who says to call the dealer. Campbell says to call VW. If you try to put everyone in the phone together, VW says they have a policy of not talking to dealers with customers present. The customer loses in the end. The final straw was being called a liar by Sonny when saying the error has been occurring for many years, even though the logs from my atlas from 4 years ago show the ACC error. Having owned 4 VW cars over 20 years, my next car will be from a different company.
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February 2023 by Andrea M.
Sonny did a great job getting my Passat's heater fixed and ready in time for me to make it to a weekend trip and appointment that I really needed to keep. Thank you so much for the fantastic service!
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October 2022 by Cameron F.
I purchased about a car a year ago from these guys, got one oil change and I'm just gonna say I'm not happy with the customer service or pricing. An oil change will run you close to $200 as apposed to $79-$99 ANYWHERE else. An employee there named Aaron has been an absolute thorn in my side and when I expressed my negative feelings about the way they do things he offered me a free oil change and said he would "make a note in the computer". Needless to say I showed up for my oil change today and they had absolutely no notes in file about a free oil change. Sonny, the man who helped me was very polite and explained that they had no note about my free oil change. Aaron is untrustworthy and snakey. Do not go here.
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October 2022 by Aaron G.
These folks sold us a lemon of a Tiguan. Do not trust them. Ended up with them asking for so much in repairs we gave up on the vehicle and got something else,somewhere else.
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August 2022 by Trey F.
My turbo went out and they wanted 6500 to replace it and Aaron the front desk guy told me I should move on from the car. A few days later I got a text from their sales manager Dave looking to buy the car...felt gross. Got it replaced for 3k at a shop up the road. Will never be back
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July 2022 by Thomas F.
I don't know what has happened to the Campbell VW service department in the last year or so, but it has degraded terribly. I have been taking my Passat there for years and have trusted them with all of its services. I took my car in for the 90K service Friday. I Filled up with gas Saturday and checked the oil and the level was on add. I took it back to Campbell VW to have some added. The Customer Service person was very helpful. She brought a technician out to check it and add oil. He walked away without saying a word and wouldn't come back. She then went to get someone else who was obviously not a technician. Yes, he was able to add oil to my engine, but come on, bring a rag and clean up the oil you spill all over my engine. Again, I have been bringing my car to them for years. I have always paid with a credit card. As I went to pay yesterday, I was told there is now a fee for using a credit card. Not a huge deal but another new negative point. Had I known, I would have brought a debit card, checkbook, or cash. I have been waiting for a part for my car for over 4 months that affects the horn, airbag system, and all steering wheel controls. Yes, these are all safety items and VW knows of this issue. First they blamed the pandemic, then the chip shortage, and now the war in Ukraine for the lack of parts. I realize it is actually VW not supplying the parts and there is not much the dealer can do about it, but at least be proactive and try to get me the part. I called around to other dealers in the area and was told by three different dealers that it usually only takes 2 or 3 months to get the part in to fix the car. I shouldn't have to remind them about it.
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May 2022 by Rob C.
Bought an ID.4 that I reserved on VW's website a year ago. This is my first time buying a car from a German brand. First the really important part -- this car is in high demand and they did not tack anything on top of MSRP for my reservation. The buying experience was different than what I was used to. The building was quiet. No slick salesman or sales manager. No confusing extra charges to ask about. No extra accessories tacked on. No pushing of dubious packages such as fabric protector or extra rust proofing. The only extra they offered was an extended warranty. I came prepared to pay cash but ended up financing some of it. They went through BECU and there was no markup. The rate was the same as listed on the BECU website. Clint was well versed with the car and spent several mini sessions teaching about the car between the waits on paperwork and loan processing. There was never a point where I felt bored waiting for someone to prepare paperwork. The process felt as efficient and straightforward as the Germans are known for.