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January 2024 by Guy Hardin
They were able to get me in quickly, and address the problem I had.Best if all they gave me straightforward answers to my questions and didn't charge me for "extras".I recommend them to anyone looking for a quality mechanic!
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December 2023 by Tracy Frost
I have been going to Village for years. All of our repairs have been completed timely, accurately and competitively priced. The entire office is so friendly, hard working and extremely honest. I appreciate that they look over my vehicles to determine if anything that could be completed while ranking repairs so I know what is most important. Mike Skipworth is a phenomenal mechanic that not only clearly explains the repairs but he also shows you! My experience at Village has always been stellar. Thank you for all you do!
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November 2023 by michael mecum
Mike and Jerry are ASE certified with decades of experience changed the gear ratio in my dodge ram works perfectly Josh @the front counter is very knowledgeable and friendly
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November 2023 by David Felt
Very professional, helpful with the options I needed for my son's auto. Gave realistic estimate and time frame to fix the auto. Awaiting the final finished work and will update if things change but right now a solid 5 star experience with them.
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November 2023 by Theodore Chandler
I do not recommend using this company. After they quoted me about $4,500 in work, I pulled my car from the shop to get a second opinion. Not only were they overpricing much of their work, they recommended lots of unnecessary work that was very expensive and was not needed. For example, they recommended having my timing belt and water pump replaced, in addition to spark plugs. None of these items need to be completed as the car isn't even anywhere near the recommended servicing mileage for any of these. The most glaring error this company made was, after charging me for 3 separate diagnostic fees for a total of approximately $450, was they did not catch that my lower control arms were completely busted. They instead recommended one of my tie rods needed to be replaced, and after gathering the second opinion, the tie rod was completely fine and it was the lower control arms that needed replacement. Not sure if they had a first time mechanic on the job, but that is a glaring and severe error on their part. Instead of catching the most important issues with my vehicle, they recommended lots of unnecessary work instead. Another issue I had with this company is their flat out lack of communication. It seemed they didn't really know what was going on with the vehicle and instead of answering my questions on the phone, opted to send me a long list of recommended repairs. It is amazing they charged me almost $500 in diagnostic fees and didn't even catch the lower control arms.
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November 2023 by Dan Langston
Overall very happy with my service.I came in with a slight understanding of the cause of my differential leak on my truck. Their skilled technicians figured out what was going on, and they quickly sourced a part locally for day of install. What impressed me most was that they ended up charging me less than the original quote, after they found the repair to go quicker than expected. It's not common for mechanics to pass that savings in to the customer- this earned them a returning customer and good review! I also liked that they did a once over on my vehicle, but did not pressure me on anything that I did not want to do.
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October 2023 by Josh C.
Honest and upfront, Village Transmission was able to get us in to take a look at our Tiguan, and have it repaired within two days. They've always been able to get us in to take a look at our cars through the years, usually within a couple days. On a side note, my daughter left her wallet in the car by accident, and it was still there when I picked up the car. Honesty and integrity. Thank you.
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October 2023 by Kira Rivera-Sanchez
Dropping off my car was smooth and the service was timely. The mechanics made sure that they checked the overall maintenance of the car and didn't come up with a bogus maintenance emergency afterward. I didn't feel discriminated or taken advantage for being a woman and the workers were honest and the price was fair. Thank you for your great work!Service: General repairs & maintenance
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October 2023 by Annika Jackson
I called asking for a quote after I was given an outrageously high estimate for a 30k servicing. Village took great care of me. They were honest and only did the work that needed to be done. I would highly recommend them and it’s worth the extra drive out of Seattle for the service and price alone.Service: General repairs & maintenance
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September 2023 by Bill Maser
Was having an issue with the trans on my Dakota. The technician at Village arrived at the same conclusion I had based on using my own diagnostic app.More importantly, Brian was able to get me in on short notice and I was up and running in less than two days.I was impressed with the friendly and knowledgeable staff, the cleanliness of the shop, and the price quote was competitive with a couple other places.I've been looking for a new business for my mechanical needs and will definitely use Village again and highly recommend them.Bill MaserService: Transmission
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September 2023 by Pierre
I wanted to take a moment to express my sincere gratitude for the exceptional work you and your team did in fixing my truck, which had suddenly stopped working. Your professionalism, expertise, and dedication to your craft truly made a significant difference in my experience.From the moment I arrived at your shop, I was impressed with the level of customer service I received. You and your staff were courteous and attentive, taking the time to listen to my concerns and explain the issues with my truck in a clear and understandable manner. This transparent communication instilled confidence in me, knowing that I was in capable hands.Your diagnostic skills were truly impressive. You quickly identified the problem and provided a detailed explanation of what needed to be done to get my truck back on the road. Your commitment to using high-quality parts and following industry best practices was evident throughout the repair process.Furthermore, I greatly appreciated your timeliness in completing the repairs. You kept me informed every step of the way, ensuring that I was not left wondering about the status of my vehicle. The fact that you were able to return my truck in a timely manner without sacrificing the quality of the work done speaks volumes about your efficiency and professionalism.Once I got behind the wheel of my truck again, it was clear that your work had not only resolved the issue but had also improved its overall performance. I felt confident and safe driving my vehicle, thanks to your meticulous attention to detail and commitment to excellence.In addition to the exceptional mechanical work, your fair and transparent pricing was also greatly appreciated. It's rare to find a mechanic who not only provides top-notch service but also ensures that customers feel they are receiving good value for their investment.Overall, I couldn't be more satisfied with the service I received from you and your team. You turned a stressful situation into a positive experience, and for that, I am truly grateful. I will not hesitate to recommend your auto repair shop to family and friends in need of expert automotive services.Thank you once again for your outstanding work and unwavering dedication to customer satisfaction. You have earned a loyal customer, and I look forward to entrusting my vehicle to your care in the future.
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September 2023 by Vickie Blakey
Can’t say enough good things about this company for auto repair. Had mass oil leak, alignment issues after accident. They fix everything necessary, sent me a breakdown of essential and not so needed repairs. Kept me informed. Love those people!Services: Auto battery replacement
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September 2023 by CALVIN S
This company quoted $9,000 to rebuild my transmission. $1,300 in parts to fix so they're charging people $7,700 in labor. FYI to people who are nieve on transmission rebuilds, it costs nowhere near this amount to rebuild a transmission. Reliable transmission and brake, TR transmission, honest transmission and auto repair All quoted me 3200 to 4000.
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August 2023 by Josh M.
Mechanic reviewHonesty. Integrity, and saving money. If you are like I was, trying to find the impossible - and honest AND affordable auto shop; well, your search is over.After being dissatisfied by being lied to by another local auto shop in Lynnwood/ Mountlake Terrace, I began the hunt for a second opinion by filtering shops with the highest reviews, and only now after receiving my car back after being repaired, do I understand why Village transmission and Auto has such high reviews.At any point, they could have been like all the rest, selling me whatever story in order to sell labor and parts my car did not need (like the previous shop did).Before Village, I was told that in order to repair the AC in my 2016 Civic, I would need a new compressor, which was a thousand dollar part (unsold at the average cost of $399 at auto zone- another way dirty shops can get you), because my compressor was leaking. I was quoted $1500 for the compressor and labor, and that didn't cover the 300 to fill the AC with the needed coolant. Being somewhat of a fan of having money and not throwing it away, I sought out a second opinion, plus my car need a slew of other work in order to restore all of its former glory. After dropping the car off at Village, and speaking with the very friendly and knowledgeable staff, I prepared myself for the dreaded ringing of my phone, which would no doubt serve as a messenger for delivering what would be very bad news.My car sputtered when driving, had every error the car could deliver on the dashboard, the AC did not work in our record heat waves, and after being quoted 1500 just for the AC repairI expected a $4000 bill that was leagues out of my current budget. But what Village Auto delivered to me was nothing short of a miracle, a testament to their honesty and integrity, and restoring my faith - both in humanity and the auto repair industry. To the amazement of my wife and I, they found and repaired everything within 36 hours. A simple cable came loose, which they fixed and did not (but could have sold me any story as most mechanics would have) charge me for.They also said my fuel injectors were fine, repaired a cylinder misfire, charged my AC (and the compressor was fine as well), tuned up my car, changed spark plugs, brake fluid, air filter. My car was undrivable, and my bill was less than a single part of which I did not even need, quoted from a dirty shop down the road. All this work for 1300, and now my car runs better than the day it was driven off of the lot. Village Auto is a breath of fresh air, and will continue to have all my business from this day forth. If you are looking for an honest shop, look no further. There are still good and honest people out there. Thank you to the entire team at Village Auto, for they have earned my future business, as well as my friends and families-for life!
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August 2023 by Robert Larroque
Awesome service as always. Friendly and helpful staff. Love the complete overview of vehicle status, things to keep eye on, and current needs to get done on visit. Needed extra part (not normal wear) and they got it to get job done same day. Like that shop recommends what can be defered for later and let's you know when parts expected life is.Always recommend to my best friends (and even some I only just like) ?
