-
April 2024 by Katherine C.
I ordered online a few weeks before my wedding. The dress was in stock but showing a 10 day ship time. I contacted them and paid for expediting shipping. Upon receiving, the dress was constructed weird and the quality was not up to par. I reached out about an exchange and got crickets for weeks. I continuously called and emailed and they just kept bouncing me around to other people. Once I finally got a response, they told me I could only have store credit - which would have been fine if they had responded in a timely manner and I had time to exchange before my wedding. However, my wedding had passed and they were unwilling to issue a refund even though their poor customer service had resulted in me being unable to use the store credit. DO NOT SHOP HERE IF YOU VALUE YOUR MONEY
-
October 2023 by Sally Dutson
I went in to get the exact dress I had seen on social media. Nadia was there and was so incredibly helpful and I loved the dress.Here’s where it went wrong. She told me that she was changing the way the dress looked to some degree and that it would be slightly different than the one I had on. It worried me, but once she explained the small differences, I was assured it would be totally fine. She is the designer, so I trusted her, of course.She mentioned how the lines on the front of the dress would go all the way up instead of halfway, and that not much else would change, including the length. Well, I waited many many weeks for it to come in the mail which was also very different than she led on in store when I told her how close my wedding was, which pushed it up to just days before my wedding, and the dress I received was so starkly different than the one I had tried on in store. I didn’t mind that the look had changed with the lines, but by changing what she did in the dress as a designer, I would’ve expected her to know that it was going to change how it fit. It looked boxy on me and I couldn’t do anything about it and had to wear it for my wedding. I live eight hours away and had no choice.In my opinion as a designer, I would hope that she would know that it could possibly change the way it fits and further explain that for me, because I can promise you I would not have purchased the dress.Incredibly disappointed.
-
October 2023 by Gabrielle Tierney
Very disappointed with the lack of customer service here. I purchased a mini dress as a preorder and shortly after reached out to cancel the order prior to it shipping as by time it arrived I would have no use for the dress. They told me it could not be cancelled and I could not receive a refund. This was extremely disappointing - I contacted them prior to the dress shipping. I understand they are made on an order basis, but assign the dress to the next person who orders that size. I am sure they already received multiple orders for that size this could have been used for. Now in the thick of wedding planning, I have this dress that was hundreds of dollars I cannot return. There was a lack of response via email, days on end. I called and explained I would have never ordered the dress had I understood the return policy correctly. I always make sure to read policies carefully and misunderstood theirs it was an honest mistake.I do not recommend purchasing from a company with this type of customer service and policies.
-
June 2023 by Hayat Essa
I came in without an appointment to find a dress for a wedding at the last minute! I was able to find a beautiful dress that fit perfectly, and the customer service was amazing. I haven’t found similar dresses anywhere else. Best place to find evening gowns in seattle
-
February 2023 by Wenta Efrem
These people weren’t even open! I understand being closed but the website, google maps, their phone number, their door, and the lights being on with no sign of saying they are closed really was a waste of my time. I even waited an hour thinking “maybe someone is on lunch” but no. Do better!
-
February 2023 by Lori B.
I had ordered a Nadia S dress before through another special occasion store and had a good experience. I recently ordered the Navy Vegas sequin dress for a special occasion and not only received a poorly made product, but the poor customer service and retention. I would expect this from a lower quality or lower line retailer, but I would not recommend purchasing from Nadia's. Not only did I indicate that I was a return customer, but because the dress was pretty see through, should have lining and all photos with flash showed what poor quality the dress was. Windsor and Forever 21 dresses looked better.
-
December 2022 by Maryam Moeinian
I bought an evening dress here for my brother's wedding. Staff were super helpful especially Joanna. Even though I didn't make an appointment and just showed up, but there were 3 people helping me to try so many different dresses. Nadine is the owner and one of the designers. She is super talented and I LOVED most of their dresses. It's a bit pricey but they have a very beautiful selection. I ended up buying a dress I absolutely loved. Highly recommend this store.
-
October 2022 by Daisy Sky Shangrow
My experience here was amazing!! Cameron was so helpful and sweet and I had a blast shopping for my birthday dress. I’ll be back when I get married, if not sooner :) Beautiful, quality garments and attentive and kind staff.
-
October 2022 by Elyse Ogloff
I had an amazing experience here!! Joanna was super helpful in picking my grad dress with me! She was very friendly and made the shopping experience 10x better. Not only was the customer service amazing, but the store itself was calm and made dress shopping feel less stressful than other places. I highly recommend this shop:)
-
June 2022 by Ananda Redmond
I got my prom dress from here! Joanna was so kind and helpful when helping me find my dress. Would definitely go again!
-
June 2022 by Esther Marin
Amazing customer service. Prentiss helped me find the perfect dress for a homecoming themed party. Gorgeous dress selection.
-
May 2022 by Mai Mai
Well first , I have an infant with a stroller. I called them to see if they have an elevator and they said no but Prentiss suggested that he will carry the stroller which is very very kind of him !!!! I appreciate that a lot.My daughters prom is a week away and we are highly stressed !!!! Prentiss and Hayden helped us and provided us with an outstanding service . They helped us select the dress with no problems with a big smileOn their face . We went in to different stores prior to coming here like the David’s Bridal @ south center and the staff has so much attitude !I’m big on customer service and they made this an outstanding experience for me and my daughter . Great attitude and outstanding service goes a long way.I definitely will recommend this place to everyone !By the way — the dresses here are beautiful with fullOf elegance.
-
April 2022 by Ruth Lidetu
Experience was amazing at Nadias. Really good customer service and the prom dresses here are very nice. There’s a good amount of different colors, styles and designs. Very nice collection of dresses here overall.
-
April 2022 by Lane Johnson
Such a good experience finding my Prom dress here. Supportive staff who helped me through my indecisiveness. Loved this shop, would recommend to anyone on the hunt for a formal dress!
-
March 2022 by Isabella G.
I wish I could give more stars!!!! Krystalyn stayed a full extra hour with me because I was so nervous and couldn't pick a dress, such an angel, amazing service and selection!!
