Cardtronics

Most Recent Comments

• February 2024 by Maggie B.
  Great customer service. Call back on a Sunday. Price was explained and held to. Showed up right on time and very pleasant. Great experience
• December 2023 by B J.
  the company came out to clean a washer outflow line. in the process, they damaged my washing machine. they also forgot to turn the water back on. i called immediately, and the person who answered the phone said 'they couldn't possibly have done that,; (she wasn't there). After 3 hours, and many phone calls, they finally came back to turn the water on. they denied causing the damage, even though--if it was there before they got there--they would have mentioned something. for 2 months now, i have been calling to get an invoice and to resolve the issue. all i get is excuses and lies that the invoice was sent. there is no customer service. there are numerous plumbers--go with one who will stand behind their work.
• November 2023 by Joseph H.
  Action Jackson saved the day when we experienced a tricky clog in our kitchen sink on Thanksgiving. They responded quickly, gave us a clear outline of potential repair options and prices for each, and showed up right on time. The plumbers were professional and courteous, explained exactly what they were doing, and left the job site clean and tidy when they were done. They tried each of the repair options in ascending order of cost, and we weren't charged for those that didn't work. Ultimately, it wasn't cheap to hydrojet the giant grease blockage in our kitchen line ($926 including tax, which was competitive with estimates from competitors), but the level of service we received made the cost easier to swallow.
• November 2023 by Mary S.
  This plumber advertises emergency services 24/7. However, don't believe it. Our condominiums property manager has called them multiple times for emergency services and not received any response. I personally called them for an active leak in my own unit - ceiling came down, water running, carpet soaked. The recorded message said to send a text message and provided a number. I did that and did not receive a response for two hours! The response was "I will call you in the morning". For an active leak??? Luckily McLeod was already there by then. Our condo board member called them to do a drain cleaning service in one of our units and an active leak occurred while the technician was there. He informed us that he himself was not a plumber (something they act like you're an idiot if you don't know - but really who besides a plumber would know that?) so he could not address this leak and then informed us that their current plumber (singular!?) was not available. So we had to call another company to fix the issue - and they call themselves a 24/7 emergency service? In our multiple experiences, they certainly are not. Their receptionist is condescending to boot - you need to totally understand plumbing vs. drain cleaning services or you are wrong. Disappointing "service" all around - we won't call again.
• October 2023 by Marcus E.
  After being let down by another plumber, we had a great experience with Action Jackson Plumbing. We had arranged for Ready Rooter to come out and do a smoke test on our plumbing to tackle sewer smells coming from our basement toilet, but they failed to arrive. We reached out to a few other companies and were referred to Action Jackson, who were able to come out the same day. The technician, Elias, was professional, knowledgeable and punctual. He took a look and said that we didn't need the $2000+ smoke test that the other company had recommended and that he had worked out what the problem was. He replaced the wax seal on the toilet with a special double configuration, eradicating a problem that has dogged us for nearly a year. This is an excellent example of why it is essential to get multiple opinions when dealing with contractors and why it often makes sense to ignore the big national companies that seem to have mediocre professionals working for them and stick to small, local businesses with solid referrals. I wholeheartedly recommend Action Jackson and will use the company again!
• May 2023 by Jim L.
  Action Jackson delivered for us! Amazing work, done quickly and at a fair price to repair a sewer connection issue that was discovered during a routine scope of the line . The team on site did the whole work in mess than a day and saved our our prize trees in the process. Could not be happier with the whole experience.
• March 2023 by Val ..
  -0. They came twice and they said all the drains were "Clear all the way to the street" and "there shouldn't be anymore backups". It's a rental and no one was living in the house for months. Then I rented it out and one week later the drains were clogged and spilling out of the clean out valve. I was quoted over a $1000 to hydro jet the drains after being told there wouldn't be anymore backups.I received zero guarantee on the work after the tech told me the work was guaranteed. So I went elsewhere and got guaranteed work for MUCH LESS money. I remember when Action Jackson used to be fair. I guess now that they're big shots and rolling in the dough they don't care about their customers. Some people can never hoard enough money. Bye Felicia.
• February 2023 by Kris B.
  I've used Action Jackson Plumbing on now three (3) occasions. The first two to conduct presale inspections on a home and the most recent to save us well over $12,000 in unnecessary work - on a Saturday during Presidents' Day weekend.***** Back StoryWe had a competitor company come out to try to resolve a backup sewer issues in our kitchen sewer stack. After opening the walls to find the area, I problem was identified as an uncapped 1 1/2" copper line. The competitor company said they would be unable to get past the curves in the piping to see if there was an issue in the sewer stack, let alone try to be able to unclog any potential blockage. To address the issue, the competitor provided a $13,000 bid which would include going into the floor slab.This competitor did not try to do any visual camera scoping or cleaning using the uncapped copper pipe that was discovered or any other area they could access.Our prior real estate agent and friend recommended calling Action Jackson to get a second opinion. ***** EndI provided an Action Jackson representative photos and a brief but detailed explanation of the situation and competitor's assessment. The owner followed up within a small window of time to provide his assessment and to offer their help. Work was done on a Sunday morning by Action Jackson. While the initial snaking and camera scoping took multiple attempts to get past the blockage, they succeeded in clearing and then cleaning (using jet cleaner) the line.Not only was the owner and associate beyond helpful and direct, the two individual plumbers that came out where of the upmost professional and helpful. Even if they had not succeeded in clearing the sewer, based on our interaction with the members of Action Jackson, I would have asked for them to complete the more major work as estimated by the competitor.
• January 2023 by Elizabeth B.
  A clog in our system backed up the whole house on a Saturday, and I was referred by another plumber to Action Jackson. They were on-site and doing the hydro jet cleanout within hours. Quick, efficient, and professional. Very pleased with their service.
• December 2022 by Emily H.
  Robel came first thing Christmas morning, and diagnosed and fixed our problem, and cleaned up, in less than an hour. He was super friendly and explained everything clearly and walked us through what we could do to prevent it in the future. Could not recommend this company more.
• December 2022 by w r.
  My dishwasher and food disposal were backing up into each other. I called the plumber *highly recommended* by my realtor... and ended up paying $875 to have my basement flooded with pretty significant damage. Think twice before you call this company and definitely ask the people who show up to walk through the house before they do anything.Unfortunately, the two (very sweet but young and now, I'm realizing, inexperienced) techs who showed up didn't do a walk through first (of our 1943 house, which is... bound to have some nuances). They then immediately decided to jet, not snake, or even test a jet first, and flooded my basement causing at least $4k in damage. There were a number of misses made by this service and when I asked if I could talk to a manager before billing, I was told they couldn't leave the premises without getting payment. It made me feel very uncomfortable to have been forced into a solution not knowing any other options, forced into a price, and left with no recourse to challenge it.Absolutely disappointed and feel very disrespected as a customer. Not to mention, still undoing the damage left. The silver lining: I called another company (2 Sons Plumbing) and they diagnosed the issue and fixed it without flooding anything and at HALF THE PRICE.
• November 2022 by Ashley T.
  COMSUMER BEWARE! I usually don't write bad reviews, but I have no choice to write this review to warn other customers don't be a victim like me. Action Jackson Plumbing did a clogged drainage service at my place before about 3 years ago (12/2019). I called them again on 10/28/2022 due to the same problem but this time only one bathroom got clogged up instead of both bathrooms like last time. They gave me a quote of $760 cash for hydrojet. When the guys showed up, I asked them to flush out all the drainage pipes on both side of my house and make sure no residues remain inside the pipes from the bathrooms to the main line and clear out the roots as well. After 45 minutes, the tech, Tristen, said it was all done. He said there are roots cut into the pipes and some blockages at the front yard and at about 88 feet in the parking lot. He also said he will send me the receipt and the video of the camera of the pipes. A few days later on 11/2/2022, my mom was admitted to the hospital and after 10 days in ICU, she passed away there. I was gone for 3 weeks to take care of my Mom and her funeral. I didn't get home until 11/19/2022. I contacted Action Jackson as soon as I found out about the clogged drainage of my shower and my bathroom sink on 11/21/2022. I spoke to Isaac and he said I must pay another $250 for him to send a guy out to my place for another service. That was when I realized that I did not receive any receipts nor video of the pipes from the service on 10/28/2022. Isaac then forwarded the receipt to me but not the video yet. Until now I still can not see what wrong with my drainage pipes... I asked Isaac to come out to clear my drainage as a courtesy because I just paid them $760 a few weeks ago and I was gone for the whole time. He refused to do so. Then I asked to speak to the owner. He said he will pass my number to the owner but no guarantee that the owner will call me. I waited for 1 hour for the owner, but no calls back. I called the office again and this time I spoke to a woman. She told me Isaac is an owner and what Isaac said is final and she hung up phone on me. This morning (11/22/2022) I tried to call the office again and hoped we can resolve the problem, but to my surprises, all my calls were transferred directly to a voice mail (even though they have 24/7 answering service). I left 3 messages but no one calls me back. I decided to drive to the office with hoping I can solve the problem with the owner. I met Angela who told me the owner was not there and she sent a text to the owner. I was waiting for the owner to call back but another clerk came out asked me to leave the property and she threated to call police on me because I was trespassing. She was very rude. I could not believe how this company can treat their customer like that. They are extremely unprofessional and unfriendly. At this point, I highly recommend everyone to save your time and money. Please avoid Action Jackson Plumbing at all time. Thank you for reading my story and taking on my recommendation.
• October 2022 by John S.
  Action Jackson did a fantastic job clearing a clog in our main sewer line.I had another provider out, and they charged me $900 to attempt to clear the clog. The plumber arrived an hour later than they said, and then pulled the toilet and spent over an hour trying to get his snake into our main sewer line. I had to go down into the crawlspace to take some photos for him of how the plumbing was laid out and it still took him a bunch of time after that. He kept sending the snake up and out the roof vent and jamming up into the toilet in the next bathroom. He had to call for backup as he didn't have a scope camera with him. Together with his supervisor, they scoped it and located the spot where they thought the clog was - 7 ft down in my front yard. They didn't want to run the snake or a hydrojet for fear of getting it stuck in our house's backflow preventer check-valve. They recommended digging to inspect the pipe and see what was there. (!!!) I sent them home (with $900). :(By then, I'd gotten a recommendation for Action Jackson through a neighbor. Don Jackson called me, clearly explained up-front pricing ($800 on Monday, $1000 to come immediately on Sunday evening). I told them to come, and they had a tech onsite on time in 45m. It was immediately obvious that Robel was the real deal. Within 20m of being onsite, he had hopped up on our roof, fed his hydrojet through the vent, found the clog, and CLEARED IT. Robel then did a through job of scoping the line, seeing the roots, sending in some different hydrojet heads to cut all the roots out and make sure the problem was dealt with. Great work, toilets back in business, Thank you Robel, Colleen, and Don!
• July 2022 by Lycoris Z.
  It's a really pleasure to have Jackson and his team to work with us! I live in Mercer island and the basement was floating at around 9 pm, everyone at home worked for almost 4 hrs and that when we reached AJP. Fastest response and great job done among all. They checked everything and said the main pipe of city has been clogged. And helped a lot the following day to communicate with the Mercer island city hall. A solid 5/5 stars and will definitely come back!!
• July 2022 by M. V.
  Action Jackson came out the same day we called with our sewer overflow issue. Isaac was great! Friendly, efficient and knowledgeable. He explained what he was doing and also made recommendations for future actions such as an annual scope. We were greatly relieved to have our sewer issue resolved the same day we noticed it! Thanks Isaac and Action Jackson!