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February 2024 by Inessa Gud
Wasted 3 hours for a prescription that was sent an hour ago. We were in a rush because we were leaving for a trip and had to just send to another pharmacy who was able to help us immediately.
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February 2024 by Jason Hochstrasser
Walgreens has gone downhill in their customer service experience.
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May 2023 by S H.
The atmosphere is great, they have amazing deals, some of the workers are very nice and caring and they are very helpful, I love this location. It has always done me good, and the service I received is always great.
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December 2022 by Catrina R.
Theres a fat fu** here thats the manager, extremely racist and rude not only towards the customers but his employees. I witnessed that guy try to kick out a customer over asking a question about a prepaid card or something. Then proceeded to lecture the cashier who is disabled in front of other customers. The poor cashier is a nice gentleman I see there often but the management here is terrible. Watch out for a fat white guy who limps. That is the racist manager.
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September 2022 by Stephanie D.
Service was friendly and we found Halloween squishmallows! Store is clean and the aisles were a little wider than other Walgreens I've been to. One thing that was weird was that the lighting was a lighting dimmer than what we were used to. After about 15 minutes, someone turned all of the lights on. It was like the sun was turned on. Do they do that for people to lose track of time like in a casino? Idk. When the store got busy, another cashier opened their register. Good store.
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July 2022 by Tim D.
So glad to ditch the Hoyt Rd location and am a customer here. SO much better!
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July 2022 by Thais M.
The pharmacy has continued to be a disappointment. I dropped off a prescription at the open of business (9am) and was told it would be ready at 11am. At 11am when I returned, I was told the meds wouldn't be ready until tomorrow. So today is here and I call to check on the prescription. My first call: I was put on hold TWICE by humans, then after waiting on home for 15 minutes, the call was disconnected. I called back and after waiting on hold for about 10 minutes, got in contact with a pharmacist. Although she was friendly, she told me the meds I need are out of stock and she doesn't know when they will be refilled - could be today, could not be. I asked if she could contact other Walgreen's and was told that she may get busy so I should call around. This is not great customer service! YOU are the pharmacy, this is YOUR job to do! I am now on hold with another Walgreen's (11 minutes and counting) to find this prescription. This is literally life and death!
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June 2022 by Jasson S.
Pharmacy customer service has been dwindling over the past year. Last time was pretty good but today made up for it. Rude, impatient,short....basically said whadayawant and obviously did not want to be there. IDC what your personal problems are, this is a job and a customer service position as well. She was not the Pharmacist, did not ask for my prescription number and just rang it up full retail in the manor described above. There's more disappointing facts I do not feel like typing as well.
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May 2022 by Liane L.
This Walgreens is so bad. After spending $30 on energy drinks, snacks, and personal products, I asked if I could use the restroom. I was told I had to leave my already purchased items behind the counter. WTF? People literally run into this location and steal items on a daily basis and the paying customer gets treated like a thief. Do not recommend unless you want free stuff, then they don't stop you.
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May 2022 by Quan 1.
The heavy set manager was very rude and racist. He refused to help me because he didn't want to take 5 minutes to leave the register and look up a policy even though there was no one behind me at the counter then he requested me to leave
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December 2021 by Sheri C.
Stopped in to buy a specific item. Got helped by Dante who was working the floor. Dante gave great customer service and helped me look for what I wanted. They were sold out of something else I thought of while there. Store seemed pretty well stocked and organized.
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October 2021 by Cindy K.
The staff in pharmacy are rude and not helpful at all. I drove up to the window after sitting in line over 20 minutes and was told pharmacy was closed to come back the next day. How rude is that. I went back the next day was told to drive around the building for 20 mi utes by Then my script should be ready. You go inside and it's total confusion and chaos in the pharmacy department. Shopping in general at this store is pleasant. The pharmacy insane. I will drive to Albuquerque.
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September 2021 by Ashley S.
Pharmacy is rude. I had an appointment for a vaccination and the rude woman I dealt with informed me I had to wait in another long line before I could be checked in, 20 mins after my appointment timeI finally got my shot. I understand that we are in the mist of a pandemic and this time everyone is tired and over worked but to have been as rude and confrontational as she was is uncomfortable and unnerving and I won't be ever returning to this location.
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April 2021 by Nyna Diana Smith
The people in the pharmacy here are all awesome. They all work so hard. The pharmacists have gone above and beyond their jobs to help me on several occasions. Jennifer is awesome! When there is a problem with the insurance or they are out of a medication they do everything in their power to help. I have watched them be yelled at for things out of their control many times and it's so wrong. They always keep their cool and I know I could not do the same.. People need to realize that they don't control the insurance or doctors offices. 99.9% of the time if there is a problem with your prescription it is not the pharmacy's fault. Be nice! I want to thank everyone at this pharmacy for all that you do.
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February 2021 by luke kitchen
I don’t think the pharmacist know anything about the medications and the difference between the half life of different brands I know more about the medications then the improperly trained uneducated pharmacist constantly give out different medication thinking they are the same