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January 2024 by Alton Edwards
After reviewing the Google reviews, I decided to do business with them. First I will admit my car was in bad shape however, the level of service specially communication from Jason was awful.I dropped my car off on Monday after two days my car had not been worked on Jason promised me he would call me back but he didnt. During this week, I called two more times and both times he said they had not done any work on the cat because other cars were When I was told the price for the work done, I ask for a recap. Jason could not provide it. He said the mechanic did not leave all his notes on the work order. He said he would call me back. This time he did call me back. The bill was reduced I think was because I questioned the work done.
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January 2024 by Chris Snell
Called to see if I had my coolant done and Tara was able to look up quickly my history. Great service
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April 2023 by Kate Allen
So helpful! There was a mix up when I went in for an oil change and instead of me just coming back the next day they stayed a little later and changed it for me right before they closed.
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March 2023 by Jason Stanley
I was having an emergency with truck. I showed up without an appointment and the owner went out of his way to help me. Cant say enough good things about this place.
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January 2023 by Kyla Anderson
I’m a long time customer and I have gone to Sterling for oil changes over the past few years. They do a great job!Services: Tires
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November 2022 by Justin S.
Never go to this place! The owner has no idea what customer service is. I made an appointment with the owner, think his name is John. He was booked out 21/2 weeks. I told him the problem with my truck, he said bring it in on your date and we'll take care of you. Brought it in at 12:50pm and was turned away because he thought I was a no show. I was confused, no time frame was discussed when I made the appointment, just was instructed to "bring it in and we'll take care of you" (planned to drop it off in the am but had an appointment that I couldn't reschedule). In no way did John try and work with me and try and squeeze me in somewhere. Just blew me off and was told that he can put me back on the schedule for another 21/2 weeks down the road. Total a*******
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November 2022 by Michael Wild
Preliminary experience with John at the front desk with discussion of the problems with the car plus scheduling an appointment for full diagnostics next week was informative and positive.
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August 2022 by Benjamin McMichael
Honest, reliable, and experienced. No one else touches my vehicles.
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August 2022 by Javier Ayala
I brought it in to replace a flat tire. Got it done in less than 30 minutes, with fantastic customer service. Definitely coming back again to do further work on my car.Service: Tires
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August 2022 by Daniel S.
I took an older vehicle here, which needed some advanced troubleshooting. It was not a simple repair and nobody knew what the cause of the vehicle's problem was when I dropped it off. After a few weeks I was admittedly nervous about how much of a bill was being run up, because other shops have charged me an arm and a leg for basic tasks. Sterling however did not do that to me. They eventually got the car running smoothly again and charged me less than they really should have. I think they probably wrote off a lot of their time that other shops would have fleeced me for. I was definitely treated fairly here and am happy to have my car on the road again.
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June 2022 by Andrew Baumann
Great customer service and to the point. They tell you everything straight up, and do excellent work. Would highly recommend them!
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March 2022 by Brandon Nelson
I brought my truck in for rear end service and they did a great job answering all questions I had good price for the work they did. Will be a returning customer
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January 2022 by Jan Watson
I have always been very satisfied with the variety of issues I have taken to Sterling.
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December 2021 by Adam Cabrera
It was a real bummer when the local shop I was going to closed. I pass by Sterling’s every day and decided to give it a shot when I needed some work done on my truck. They are more than fair, do excellent work, are communicative and are honest. Everything you look for in a shop. I’ve gone back again since and will continue to give John my business with all of my vehicles. Please don’t retire anytime soon ?
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December 2021 by Anna Baklund
There aren’t enough good things to say about Sterling. I brought my Jeep Grand Cherokee Limited 5.7 Hemi to them a couple months ago for spark plugs and coil packs. They offered to do a full vehicle check-up just to make sure we weren’t missing any major issues - to which I knew there would be based on how the rig was driving and the warning lights that had popped up on my dash. I’m glad they did that check-up because it turned out there were several issues with my rig that made it unsafe to drive/ issues that could’ve left me stranded. But what really stands out to me was the demeanor with which they handled telling me about the issues… I didn’t feel like I was being upsold on anything; you could tell they genuinely did not like having to deliver the less than ideal news. They addressed my cracked intake manifold, the 4x4 not engaging, as well as brake lines that weren’t working properly. They got the parts needed quickly and performed the work quickly. Sterling came recommended by family, and I’ll be driving the 2 hours it takes to get to their shop the next time I need work done.Services: Brakes
