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January 2024 by Jarad R.
I went in to Town Toyota on 10/03/2023 to look at possible options for a truck purchase. I was met by a salesman named Blaze and discussed different options. I had found a certain color and model that I wanted so we began discussing what that would take to get the vehicle as soon as possible, we discussed doing a dealer trade among other options to get said vehicle sooner, but that I would have to put down a deposit of $1,000 on the vehicle so that if I walked away, they weren't left high and dry for their efforts which I later found out was a blatant lie from a finance manager that I spoke to. So I put a deposit down on a 2023 Tacoma Sport in Lunar Rock with attachments that include a blackout package, bed lighting kit, all weather mats with a model number specific to that vehicle which was 7566E. I began waiting for delivery of the vehicle which I was quoted a month, around two weeks I received a call with a date for delivery on either 11/06 or 11/07/2023 so I wait and call on the 7th to which I am told that there is no vehicle and suddenly no delivery date. I end up waiting 3 times the initial time I was quoted and lied to about why the vehicle delivery was delayed stating that they had to fix the bumper, a quick purchase of a Carfax determined that the statement was yet another lie. I look over messages from Blaze with screenshots of supposed delivery dates and notice that the model number had changed to 7566G and any screen shots sent after that were shifted so you couldn't read most of the information. I didn't think much of it until I received my vehicle and after a couple days noticed that the blackout package was missing from my vehicle. When I went back to speak with a manager, they confirmed that they did in fact sell my vehicle that I had put a deposit down on and told me they weren't giving me the blackout package that I had put a deposit down on. Along with all this when I took delivery of the vehicle it already swirl marks from being washed improperly and I had to walk the detailer around to remove multiple pieces of protective plastic still left on. I was in a hard place and not able to get transport to other dealerships and was taken advantage of at every turn and never once apologized to by management or the like. Please, if you have no other options, reach out to me and I will personally transport you to any dealership in the state to ensure you aren't ripped off and taken advantage of like I was. P.S. I will say that my interaction with Dewey was the only semi positive experience, if he worked for another dealership, I would consider working with him again.
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December 2023 by Izzy A.
I went in for a routine oil change and decided it was time for me to talk about financing my car so I went to the first available employee who ended up listening to me and helping me get the best deal I could ever think of! Thank you Marco Rios, for having my best interest in mind and being extremely kind and patient with me through the paperwork!
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December 2023 by Sky J.
We worked with OWEN he worked us in for a couple test drives the same day within half an hour of calling. He was very kind, knowledgeable, easy to get along with and communicated great. Any questions we had he was very helpful and could answer any questions given with lots of information and made sure to get the correct answer for us if he didn't know off hand. He went above and beyond from start to finish which was over two hours, Owen is a Great worker he will go very far in sales. I hope he gets recognition from the people in charge (everyday) he's got great personality, very smiley and positive overall just a great person to work with. If I need help again I would be honored if it were him. You guys should be happy to have him :) Thank you again Owen!!!!
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December 2023 by andy v.
Salesman was pushy and aghast I would consider a different brand than Toyota. They were trying to get me to put down a deductible on a vehicle that wasn't on the lot, even after I told them it was my first day out looking at vehicles and I wasnt ready to commit. I also told then I could pay all cash and they still wanted $2000 dealer markup. Nope!!
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July 2023 by Carrie V.
Just got home with my new 2023 Corolla Cross bought with the help of Marco Garibay. I'm very happy with the customer service, he really went above and beyond, was very responsive during the wait time (which wasn't bad) and very patient and helpful. Marco and Town Toyota, highly recommended.
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July 2023 by Sarah M.
Marco was kind, patient and not overly sale-sy. He took the time to explain all the bells and whistles and answered all of our questions thoroughly. We left with exactly what we wanted and feel good about the price!
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May 2023 by S T.
Beware. They are adding an additional charge to MSRP. $1000 markup on the car I was looking at today.
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May 2023 by Kristi R.
Everyone was great. Jason was fantastic. Went through all the bells and whistles in my new Tacoma pickup.
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May 2023 by Ricky T.
This dealer marks up vehicles over MSRP, which is not posted, which is one general peeve I have. That said, when you ask different sales staff about price you get widely different answers as to the markup on the same model. Just don't trust them after discovering this practice.
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May 2023 by Aleksandr M.
Purchased my Toyota rav4 from town Toyota, Jason Bell was the salesman. The process was excellent, Jason was very helpful and kind, explaining everything and very transparent. Would not hesitate to do business here again. The 3 hour drive was well worth the time!
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March 2023 by Jesus V.
I purchased a new tundra back October and was scheduled ahead of time to do my first service/inspection at the end of January. During that time I've noticed a rattle from the drivers door that drives me crazy. No mater what song or how loud the rattle is present. I called a week before to get an appointment scheduled to get it checked out. They decided to have the appointment the same day of my first check up on the new truck. Few days before they messaged me that they needed to reschedule my appointment because they were overbooked. That didn't sit well with me since my appointment was made way back in October. After I got them to keep my appointment on the day it had been scheduled, the day came and the lady at the service center asked me if I was told how long it would be to diagnose the rattle and of course I was not informed. I arrived at 9am and they said they would need my truck till 4:30pm! No way I could just wait there for that long to to get it diagnosed. I asked for a free rental for the day since I live almost 2 hours away and they wanted me to pay for it. I don't find that fair at all. After all it is covered under warranty. Why would I have to pay for it if it came defective with a rattle? Why wasn't I informed ahead of time that it would last so long? Every encounter I've had with this dealership has been very disappointing. I regret doing business with them
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June 2022 by John G.
Just purchased my Rav4 Hybrid from Dewey the service was excellent. Helped with the traded in of my old car, they also have insurance on the premises. With in 3 hours I got everything done. Dewey even helped unpack my old car and put everything in the new Rav4, as i had just drove across the country. Highly recommend buying a vehicle from Dewey at Town Toyota!!!
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March 2022 by Tony M.
I bought a single owner 2007 Toyota Tundra LIMITED "Double Cab" 4.7L DOHC 32V V8 VIN: 5TFBT58177X007149, with high milage of approx. 267,000 miles on it. So, I wanted to have the local Toyota Dealership; Town Toyota in East Wenatchee, perform an end-to-end inspection and certification of the truck and fix any recommendations or findings. They recommended doing the 150,000 mile tune up, and replace the timing belt and water pump along with everything else. They found that the rear suspension spring bars were very rusted and the ones on the right side one was totally missing and another was cracked. They also found that the parking (emergency) brake cables were seized and recommended replacing of them all. After spending over $10,000 for their service and repairs, I drove the truck home and noticed a humming and hitting sound coming from the front of the engine compartment area. I also noticed that the truck parking (emergency) brake would not hold my truck in place when pressed down to the ground on a 30-degree driveway slope, the truck would roll down the driveway, so I notified Town Toyota. They scheduled an appointment and when I took the truck back, I found out that they were training a "New Mechanic" who performed all the work on my truck (I paid "FULL Price" for the work a trainee did) and he must have missed that the A/C Compressor was going bad and that they could add some oil to it for around $500, which would maybe quiet it down and it may last 3 to 5 years or I can replace it for around $1600. I suspected actual internal problems so I took it to another mechanics shop in Wenatchee, that a neighbor recommended. He listened with a statoscope tube, removed the serpentine belt and noticed that when the trainee mechanic at Town Toyota replaced the timing belt, but they did not replace the timing tensioner; tensioner pulley; or idler which was actually making the noise, or overtightened the timing tensioner, he also noticed that when the trainee mechanic re-installed the radiator, he punctured a hole in the bottom radiator hose or radiator, which was spraying coolant on the serpentine belt and causing it to stretch and make slippage noise. I video tapped the sounds without the serpentine belt connected so the AC was not impacting it and sent it to Lori at Town Toyota. I also re-iterated that the parking [emergency] break was not stopping the truck from rolling down my driveway. Town Toyota scheduled an appointment to see and listen to the noises. They admitted that with the age of the truck and milage on it they should have replaced the timing tensioner; tensioner pulley; and idler and any other bearings or pullies when they had everything opened up to replace the timing belt. I also pointed out that the Radiator top hose was hot to the touch and the bottom hose was cold to the touch indicating that the thermostat was not switching on or off. They also had me show them on a slope behind the shop by the Ford Dealership and both I and Lori pressed the parking brake to the floor but the truck rolled off the slope. I left them the truck to get me estimates and start working on it. Lori also stated that the inspection found that my brakes were over 60% and still good. Lori, from Town Toyota, called me and told me that their Technical Subject Matter Expert told her to tell me that a "parking" brake needs to be set after the transmission is put into "Park" to hold the truck in place on a slope. They no-longer have "emergency" breaks, that's the way Toyota had designed the emergency breaks. I told her that didn't sound right, so she followed up with one of their mechanics has a 2008 Tundra and it does the same thing on the slope we parked and that they will show me if I wanted. I agreed. She also told me that they should have replaced the timing tensioner; tensioner pulley; idler for the cost of the parts only and warned me that even if replaced we may still hear the sounds, and they would replace the bottom hose which the trainee must have punctured but t
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January 2022 by Cam Field
Wife and I have purchased 3 rigs from Town, all been paid off far before term. Last attempt tried to buy used at a premium price and offered a rock bottom offensive at BEST trade in price. These clowns has lost thier desire to serve the customer, Last time you get our business. the salesmen sure worked hard for our business ???
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November 2021 by Jorge H.
This place is amazing all the way around . The service department is so helpful , Micah is amazing when we had so many questions and of course purchasing a car from Jason Bell is always made easy as this was not our first time doing so ..... it just shows that we truly are happy customers.
