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March 2024 by Saltyduck1
Got the unit back in August of 2023 with the 50% off.for two months. After the initial two months it was $50 a month. 4 months later of paying on time they raised the rate to $100 a month. How is this possible? The last unit I had raised their rate after a full year and it was something like $10, not 100% more. That’s crazy, not I have to look for another unit , move my stuff, pay another initial fee. I wouldn’t rent here, not good business doing that. Luring customers in with cheap introductory prices and then hiking up the rate like that, seems predatory. Do better! -Francisco f.They did say they would cut the raise to $80 a month. Still too much for their smallest unit available.Update they did not bill $80 as they said they would. They decided to bill the full $100
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February 2024 by Rick Johnson
Will was most helpful. Obtaining a storage space was a good experience. The facility was clean. We are comfortable with storing home items there.
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December 2023 by Kayla Pennington
We just moved our stuff into our unit and we cannot say enough good things about West Coast Self Storage in DuPont. Shawn was fabulous, we needed more room than we thought and Shawn was able to switch us to a larger unit no problem! We also utilized the moving truck and only had to pay for the mileage and gas that we used, the truck was very large and came with a dolly to help with the bigger items. Moving in was such a breeze thanks to Shawn! We highly recommend renting here and would absolutely rent here again!
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November 2023 by BlueEyedBatman
These fools just lost a client who has been with them 5 years with multiple units at once. ? Got here tonight in the pouring rain and my key fob has been inactivated for no reason so I can't get to my units. I pay my bill EARLY every month. I've spent over $10,000 here and was planning on renting here a few more years. Guess not. Lost a client and earned a negative review.Oh AND their hours are wrong on Google. ?
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November 2023 by Tamara_ Bodnar (Tam Bodnar)
DO NOT STORE HERE. If you are late, you have to pay the FULL BALANCE ALL AT ONCE IN ORDER TO AVOID ANY OTHER FEES. The company will add the same late fee onto your account even if you pay the rent & insurance. They do not allow someone to pay $50 a week until paid off without adding the late fee each time a payment is made. That is the dumbest thing I have ever heard of!!! How is anyone supposed to get caught up if a late fee is added each time they make a small payment towards their space?!?!?? Also to top it off there is NEVER anyone in the office to talk to!! Highly recommend going elsewhere!!! Also, to top it off, when I signed up I asked the person working if they accepted partial payments and they said YES!! Not one time did they mention anything about the late fee being added after each partial payment! VERY DISAPPOINTED.
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November 2023 by Carlos Garcia
Manager was very helpful and the facility is in excellent condition. Great opportunity to secure my household goods.
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July 2023 by Rob Brooks
Shawn does an outstanding job. He is available to talk to, very knowledgeable, and gets things done quickly and efficiently.
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June 2023 by Robin Barrow
Shawn was super! He was able to get me into just the right unit. I love the temperature control of this place. It's well secured and has easy access. I would highly recommend it.
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June 2023 by Gary Janabajab
No complaints about this place. Sign-up process was quick and straight to the point, facilities were clean and secure, and Shawn was especially helpful with the check-out process. Thanks Shawn!
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June 2023 by David Johnson
A bit on the pricey side but you get what you pay for. They have a great location for military, amazing staff and the best units I've ever used.
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May 2023 by Bobby Burton
WCSS is my go to storage. I have used this facility multiple times. Shawn is fantastic! A ray of sunshine and breath of fresh air. Very knowledgeable and really pays attention to what the clients needs are. If you want a clean, first class and safe storage unit look know further, WCSS in Dupont is it. Thank you, Shawn!
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May 2023 by ray rioux
I found West Coast self storage in DuPont to be a great facility. Shawn was the agent on site when I rented my unit, and he was very professional in his demeanor and clearly made all the policies clear. The experience from the beginning to the end of my use of the storage was excellent, and I was particularly impressed with the cleanliness of the entire storage area, and the ease of use of getting in an out of my storage unit during the interim time that I had my belongings stored there. I would highly recommended this facility.
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March 2023 by Christopher Qualters
Great bunch of people! They were very accommodating for me and I'm greatful for Shawn and his staff! For 2 years the really did my family a great service with 2 desperate move and worked great with both moving services too.
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March 2023 by Nia Joan
This storage facility is very clean and secure. Shawn provided great customer service! He was positive, kind and got me set up quickly. Overall a great experience. And I would highly recommend.
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February 2023 by Rihanna Wilson
Honestly, there's no reason to pay a premium for the security when they've proven their facility to be just as at risk as any other facility with gaps. Ours and SEVERAL other units were broken into around Christmas day and there wasn't a word of apology or ownership from this joke of a company.Just save your money and go somewhere else, even fully insured you'll spend less amd have just as much protection. Never put anything of sentimental value into a storage unit.