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November 2023 by Addy Cui
This might be the best service I’ve ever had from USPS! The gentleman who helped me with my passport application named Leon, he’s very professional and polite.
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November 2023 by Richard Barnhill
This post office is not customer friendly at all. I tried to use their passport walk in service and sadly showed up 15 minutes past their cut off. They refused service and told me to make an appointment (they were booked more than a month out) or to come back next Tuesday. I guess what made this really frustrating was that there was NO ONE else in line, no cars in the parking lot and I had all of my paperwork and the photos. I know the USPS is famous for not providing great customer service and this place in Dupont just reinforced that opinion. Here is hoping that they get the same sorry service that they give to others.
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July 2023 by Maggie Koren
I scheduled an appointment at this post office to apply for my passport (had to wait 3-4 weeks because that’s all they had available). I had all of my documentation prepared and filled out the required paperwork ahead of time. Took off work in the middle of the day to drive 35 mins to get there. The post office employee barely looked at my birth certificate and asked me if I had my marriage certificate. I said no because it was NOT listed as one of the required documents I needed to bring. They basically turned me away. Waste of time and gas to get there.I went to the Sumner post office and the employee was much more helpful, AND told me I did NOT need to present my marriage certificate to get my passport. She mailed my paperwork and I received my passport without issue. The incompetence at DuPont PO is infuriating.
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July 2023 by nathan SR
Tey calling pass 4 hrs trying to talk with a human and it hang up automatically.
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April 2023 by Glorianna Picini
Corie is delightful and made my experience mailing a package internationally actually enjoyable.
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February 2023 by YG Williams
Courteous professionals work here and a very nice spacious facility. We came here to get our children’s passports renewed and while there was a bit of a wait, the staff was really nice and helpful.Pro-tip: if you are a walk in, the lobby is open before 8:15 AM. You can arrive early and fill out your forms if you have not done so already.
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February 2023 by Angela Champagne
Keep tape behind desk for packaging, so you have to wait to get tape then get back in line to send off package….
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January 2023 by E R
This is the most organized post office I have ever had the need to visit. Never more than a 10 minute wait. I drive here from Olympia and I still come out on top.
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January 2023 by Aleah Cruz
I was there standing in line for at least 5mins where the worker kept talking to her coworker. Coworker mentioned she has a customer and looked uncomfortable and she just kept talking (not work related stuff)
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January 2023 by Ryan Sim
laughed at my face after asking for help will not come back
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December 2022 by Trista T
Friendly post office, they were really helpful, warm and kind when I went in when they were open. *Changed from two stars to four. See original review below.***The mail drop box is only big enough for letters. There’s no way to mail a box after hours, which is why I came.
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July 2022 by Kara S.
Best post office experience. Leon was so nice and helped us get in and out with a passport for our little babe :)
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March 2022 by Que Baby Williams
Took my wife and my son there to get their passport applications processed and thanks to Leon, the transaction went very fast and very smooth. We arrived at our appointment and didn't have to wait. We were in & out in less than 10 minutes. I definitely recommend this location to process your passport application.
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January 2022 by Ryan Mazur
Great customer service! Today we were having trouble getting through line with my newborn. She was very fussy and the line was long. I wasn’t prepared. I needed tape and a box. I decided to leave and try again later. Leon came outside and found me and told me to come back he would help me. Everyone was so helpful and understanding. I’ve never had such a great experience. I was so grateful.
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December 2021 by Rachel Smith
A really decent place, happy to have our spot here. Dupont area is beautiful for just chilling until you get your package, service seemed decently fast and friendly.
