-
March 2024 by G Watson
Friendly staff with great and timely service
-
February 2024 by Nicholas Davis
The employees here are always very accommodating to my specific requests regarding my diesel excursion and go above and beyond to make sure all my needs are met. They allow me to bring the specific products that I want them to use and are always friendly. Good job.
-
February 2024 by mariano fitial
Friendly and clear with process.
-
February 2024 by Allison Beatte
So friendly and helpful
-
February 2024 by Mr O
Excellent and highly professional service.
-
December 2023 by PL J.
Great place with professional manager. If you live nearby I highly suggest going to this specific Jiffy Lube. Came in for a top off because my water light came on. Turns out a hose came undone while driving spraying coolant all over the engine. Dustin hooked it back up, topped off the fluid, and had me back on the road in no time. Awesome service.
-
December 2023 by Tori Fairhurst
Yes!! When I drove in, Devin gave me a very warm and friendly greeting. He has a wonderful personality and is a great representative for your company. I got my usual oil change, changed out my air filter. All good! Dustin, the manager, provided extraordinary service. My battery was corroded and needed to be replaced. I ordered a new battery which was delivered while I was still at the shop (hooray!!) so I didn’t need to come back - they were able to swap out the battery during the same visit. Because of the extensive corrosion, the bolts holding the battery in were extremely difficult to remove. Dustin kept working at it for a very long time, all the while being very cheerful and upbeat. He took the whole thing apart. Scrubbed out the plastic tray the battery sits on. Cleaned off the corroded metal hook things. I was sitting in my car the whole time, so I didn’t see exactly everything he did, but I was astonished and very grateful that he spent so much time providing me with such excellent care and a high level of service. There is above and beyond the call of duty, but what Dustin did was in the stratosphere of beyond expectations. I live in Olympia and work in Tacoma so I stopped by the Dupont Jiffy Lube when my oil light came on. This is my new shop for sure. I’m looking forward to going back and getting my oil and wiper fluid topped up to see these guys again. Congratulations on having such outstanding employees.
-
December 2023 by Isaiah G.
The staff were friendly, didn't try to b.s. with anything and even offered alternative options regarding some work needed on my car. The oil change was a tad pricey for my liking but everything is expensive these days.
-
December 2023 by my name is jeff
Devin and Dustin know their stuff! Being a military guy on a tight schedule got me in and out in a Jiffy! Got me new wipers, oil change, topped off my fluids, also ordered a new filter for my car and it showed within 10 they were still doing the oil change talk about Fast! They also appiled a coat of rainex on my windshield as a thank you which was very nice. Keep doing y'all and Jiffy will always support you!
-
October 2023 by Stacey Hart
Zach S. was the most polite young man I've encountered in quite some time. Pleasant, and professional...I came for an oil change and received an oil change. And quick service.The reason for my low rating is a couple things. I showed him an online promo cost with coupon, at $49.99 with a $15 discount. However he said the normal price for my vehicle and the amount of oil it needs "is around $66, so it will be around $51 dollars." I showed him once again the promo price $49.99 - $15 = $34.99 and showed online. He adjusted the price to $53.99. (Not including the $7 disposal fee.) I still don't understand the pricing that he charged based on the online promo I showed him. I have a Honda Accord, the coupon said up to 5 quarts and my car took 4.4 quarts.I was the only car in the bay yet they did not provide the services listed online. The oil and filter was changed and the tire pressure was checked because he offered.However services I expected in addition, or at least to be offered, based on the website service description were: transmission, differential, power steering fluids to be checked and topped off, windshield wiper fluid added, battery water checked, inspected air filter, headlights, wiper blades; also implied on the website was that the interior car would be vacuumed and exterior windows cleaned.When questioned Zach replied that that were "having trouble with the electricity and were not risking a fire starting."At this point I simply left, again grateful for such a nice young man, but not particularly grateful for above and beyond thoroughness of service that I expected to be provided.Service: Oil change
-
October 2023 by Michelle K
They were quick, professional and not pushy. My son usually takes his car to the dealership, but I took it here instead. I will encourage him to bring it back here for his next oil change and have them take care of his spark plugs, too. Thank you for making this a great experience.
-
September 2023 by Ana Belle
Dustin was absolutely amazing. Extremely professional and explained everything to me efficiently as well as patient with me. This jiffy lube has gotten a forever customer and I couldn't have been happier with the service! They really takes pride in their work and you can see it. Thank you guys so much!Service: Air & cabin filter replacement
-
September 2023 by Annie Smith
Every.Single.Time.THIS DUPONT,WA Jiffy lube excels any and all other jiffy lubes!!!!!! It should set the bar for Jiffy Lube customer service standards!. I have never had a negative experience. No matter who came and did the service, they were beyond kind. They were professional and compassionate. I hope whomever is hiring for this location rises to a national level!
-
August 2023 by Tristan Ellingsworth (Its Ellingsworth)
WOW what a positive experience! I was helped immediately, Devin took charge of answering my questions and making appropriate recommendations for my vehicle and my future car care. As soon as his crew finished my oil change and coolant top off (which was pit-crew efficient and fast), he closed out my transaction and even made recommendations for additional services and vendors that could meet my future needs.I’ll be back to the DuPont Jiffy Lube for sureService: Oil change
-
August 2023 by Cenisa Rod Mier
Best service I have received here in Washington. All the workers where very friendly and informative. Was a super quick easy and to the point oil change. Will definitely be bringing all my vehicles here.
