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November 2023 by Eagle White
Home Team has been my property manager since 2019, Angela is our main POC and she is amazing. She is always responsive, nice, gives us good advices. Our last tenant moved out at end of October this year, we were worried that we can’t find new tenant right way since it is not PCS season. However Angela and her team was able to find a new tenant in less than one week! We are very happy with their awesome service.
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May 2023 by Joel Machak
Over the past nine years, Dawn and her team have demonstrated exceptional management skills when it comes to our property. Their communication is consistently prompt and professional, which has been greatly appreciated. I am particularly impressed by their emphasis on preventative maintenance, which has undoubtedly saved us time and money in the long run.
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April 2023 by Maria Iishiba
Home Team DuPont is an awesome team to work with. Dawn Smith was our realtor when we bought our condo and her management company provided exceptional seemless management services during the time we rented it out. We now sold our condo and Dawn helped us again making it super easy. We have been working with Dawn and her team for over eleven years and I highly recommend Home Team DuPont!!
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June 2022 by Wave Lending Group JB Associates LLC
I have worked with Dawn Smith for many years and every transaction I've done with her has been amazing. She goes to bat every time for her buyers and sellers. A person's true colors come out when presented with a difficult situation. Dawn's experience and service rises to the top every time and you can be confident that she will have your back at every turn. There are a lot of real estate agents out there these days, make sure you give her a call and you won't be disappointed
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June 2022 by Karmin Loveless
Dawn helped us buy our first home in 2013 in DuPont. It was a fantastic experience. She then helped us rent it as we left. She just placed new tenants for us again. The process is always quick and simple. Dawn and her staff are so knowledgeable and their customer service cannot be beat. Highly recommend to anyone!
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June 2022 by Lis Castillo
I have had the pleasure to work with Home Team DuPont both as a renter and as a buyer for 2 years. TJ and Dawn have always been so great when I had needed anything taken care of in my rental. One day, my kid forgot his key at home. TJ kindly come and unlocked the door for him. I really appreciate that. Recently, I purchased a home. Dawn helped every step of the way during the 2 months I was searching for my house. She’s a great listener, patient and always available to answer any questions I had. She really made the process less stressful and helped me stay positive while trying to find a home in such a competitive market. Even after closing, she has been helping me to get my place ready to move. She’s so knowledgeable in her line of work and always have great advice to offer. If you are in the market to rent, buy or for a property manager, Dawn is someone you can trust with finding your new home or taking care of the one you own. As a military wife, Dawn also understand what being in the military is like. If you’re getting reallocated to JBLM and need someone to help you find a home to rent or buy near base, she’s definitely your best choice. I highly recommend Dawn Smith and her team. I will be giving her a call next time I’m in the market to buy another home and for a property manager.
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June 2022 by Brannon Schultz
I’ve been doing business with Home Team DuPont for almost two years. It’s been and absolute pleasure doing business with them. Dawn, Angela, and TJ are true professionals. I just renewed my lease for a third year. I’m still outside my window to renew. I emailed them my intentions of staying in the home till my daughter graduates high school. Reach out to the owner. Got an answer from the owner. Took a about a two week delay due to new Washington State law. Called me to explain the new law. Few Days later signed a new lease. Awesome Gave me and my family a little bit of peace of mind. Fast Forward to my current situation. The Refrigerator In the home started having cooling issues on Saturday evening . Got a call early Sunday morning. They reached out to the owner and to a couple vendor for repairs. Sunday they were closed. No big deal. They continued to work with the owner. The owner purchased a new fridge and they continued to update me. There was some hiccups with delivery. I contacted them. They immediately contacted the owner and Home Depot. Got things resolved and rescheduled delivery. Home Team DuPont went above and beyond. It is very hard to find genuine people in this world. They have been nothing but upfront with me. I understand that not everyone will feel the way I do about them. But if life you can’t please everyone. You can only hope to try. Definitely love doing business with them and when next year comes around we can renew for another year. When the market settles I’ve found my reality company. Big Mahalos(Thanks) to Home Team DuPont.
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May 2022 by Y Heard
Whatever you do don’t rent for Home team Dupont. These people have been scamming military tenants for years. Whatever you do Stay away from them.
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April 2022 by L P
Before hiring HomeTeam DuPont in 2019, I initially looked into a different property manager in the area, but they were unable to take on new clients at the time. Boy, am I happy that was the case! Dawn managed my home for 3 years and then helped me sell it this year (for an excellent profit). Hands down, she and her team are the best investment I’ve made in real estate. My experience with Dawn and Angela and the whole team at HomeTeam DuPont was nothing short of SUPERB and I am 100% certain nobody could have done any better. Competence: 5/5 Timeliness: 5/5 Availability: 5/5 Customer service: 5/5 Trustworthiness: 5/5 Value: 5/5 I can be a bit of a perfectionist about things, and what I love about Dawn and the team at HomeTeam is that they are too - they ensure that everything is done to EXCEED the standard, enabling you to maximize the value of your home in every way. And they do this without being bothersome or intrusive. Whether you are renting your home to tenants and plan to hold on to it for the long term or you end up selling your home, Dawn has you covered for all the above. The home owner online portal is so easy to use and the cash flow statements and tax forms at the end of the year make everything almost TOO easy! It is always a bit nerve-wracking to have to trust someone else with taking care of your valuable assets when you live across the country, but I never had ANY issues with Dawn and HomeTeam DuPont. Whether it be enlisting the best contractor for a high quality roof replacement, dealing with local government requirements (backflow testing, rental licensing, etc), selling your property, or anything having to do with your real estate, Dawn knows it and will get it done. Never could I have imagined that owning and profiting from a rental from thousands of miles away would be so easy! Well, typically it wouldn’t be, but Dawn made it happen - and I never once had to lose sleep over the management of my valuable property. I can’t say enough about how great HomeTeam was to have on my side through the whole ownership, renting, and selling process. You will not find anyone more experienced, trustworthy, and tenacious than Dawn Smith at HomeTeam DuPont. Trust me. Give her a call! P.S. Frankly, it saddens me to read some of the blatant lies about Dawn and HomeTeam DuPont on a few one star reviews here. You’ll notice there are a bunch of 5 star reviews like mine and then a few 1 star reviews…perhaps there are some folks with “personal” grudges who maybe should consider taking some responsibility for their own issues. With nothing in between 5 star and 1 star…the low ratings seem very fishy - after reading these 1 star reviews, I can state unequivocally that none of these issues were present whatsoever during my business with Dawn and her team. It was quite the opposite. Excellent, professional work.
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April 2022 by Susan Bungert
Dawn is one of the most professional, articulate and trustworthy resources I have encountered. Over the years she continues to assist me and my family and I would highly recommend her and her team for real estate services. Very dependable and reliable.
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December 2021 by Kathleen Holmes Hughes
We worked with Dawn, Angela and TeeJay with our rental and also with purchasing our home. We are so impressed with their level of knowledge, their polite and caring manner, their rapid follow through and their professionalism. Rental issues were taken care of within a couple of days. When we began to focus on purchasing a home they worked tirelessly to show us everything we were interested in. We are picky, however, we now own the perfect home for us and are very happy to recommend Home Team Dupont for real estate services. Kathe and Bill Hughes
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April 2021 by Five Pillars R.
I'm an investor with 74 rental properties. I own only 1 property in Washington State, all the way across the country from where I currently live in NC. I could not feel more at ease knowing that, that property is in the care of Dawn & her team. I've been working with them since April 2016 and I am continually impressed by their communication, problem solving, work ethic and sound advice. I am extremely pleased with their service and highly recommend them to anyone looking for property management.
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January 2021 by Barbie I.
Tenant/Owners ***BEWARE*** This business likes to collect your $40 to "run credit" from as many as possible, only to reject applications and keep the money. It's thieving and misleading business practices looks to be catching up with them, by what I can see from previous reviews. I only wish I would have Yelped this "business" before I put my trust in them. Their employees don't like to answer questions directly but instead refer you to their website for "requirements." So AFTER accepting application payments from myself and my family, and then cowardly rejecting us via email (knowing they told me they would call me with the results) I had to call THEM, and they proceed to tell me that they REFUSE to accept combined household income. That EACH applicant needs to make $8400 a month to qualify. Then they grasp for straws by claiming it's the credit that's "the issue" when it clearly states on their website: "Certain credit and collection activity MAY result in applications denial OR INCREASED security deposit" So why make the misleading statement that they are willing to work with less than perfect credit if in reality they have no intention of doing so??? Not ONCE did they ask any questions regarding the reports or tried to work with us, considering MANY other families have been impacted negatively in the past year due to Covid sickness or lay offs. Not once were we asked if we would be willing to make an additional deposit. Their website states : "Qualification for a property is determined based on the entire household" . We have 4 adults with great incomes, that when combined surpassed their 3 times the amount of monthly rent of $2800. Dawn's employee Angela KNEW that we were using combined income to apply for the home and not ONCE before submitting our applications did she tell me that they don't accept that! They are defrauding people and shaking them down for what they can, hiding behind misleading statements. I can only imagine how many people they have scammed out of their money, giving them false hopes. Not to mention that the person they sent out to meet us for the home inspection was 20 minutes LATE, and probably one of their 17 year old kid... WAY TO BE PROFESSIONAL. When I asked to speak to Dawn after having been mislead by Angela, Dawn also hid behind an email to respond that the denial stands. She couldn't even call me like I had kindly asked for?? Are you a home owner reading this? Yeah, take your business somewhere else. RUN!!! They will mismanage and misrepresent YOU. Your property will lose money waiting on them to make their side hustle. If it feels like they're taking too long to rent your property, it's because they are! Future tenants... best advice, go take your hard earned money and rent from better property management than these scammers. I'm scared and sad for those that have to be stuck in any lease under this shambles of a business. Dawn... you know my number and where to contact me when you're ready to quit being condescending and refund my money. Times are hard but shame on you and your team for misleading people that work hard and have to rely on your service to find a home for their families, only to come across wolves in sheep's clothing. You will get more repeat business AND better reviews when you deal with people with DECENCY, DIGNITY and RESPECT. Get off your high horse lady!!
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January 2021 by Samuel Ahn
HomeTeam Dupont is top notch. We used Dawn Smith and her team as property managers 2015-2020 and as our realtor when we sold in 2020. Both experiences were excellent. Dawn is very knowledgeable about the Dupont housing market. In five years as a landlord I never experienced better service and follow through. HTD found me tenant after tenant so I never missed a rent check. When it came time to sell, I received excellent advice on pricing and preparation which led to the home selling very quickly and at the price we hoped for. Thank you Dawn and HTD for everything you’ve done for our family!
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January 2021 by Josh Bell
We couldn't be happier with this company! Angela is amazing, she always remembered who I was when I called, was quick to respond to any emails, happy to answer questions, and really stayed on top of managing our rental for us. We have since moved back into our house and it looks just as good as when we left. Very pleased with how easy they made renting our home out.
