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February 2024 by Suzanne Cutler
Honestly- the communication and energy was great until the communication stopped. Was very interested in a home in Lakewood. Owen mentioned multiple times that my application would be the first submitted and that I didn’t need to apply ahead of seeing the home because all applications would be processed at the same time. This was not the truth. Waited 3 weeks to see the home- walked the home and inquired on the property application. The property had been removed from the website. Owen mentioned he would get the application up by eod. That never happened. Played phone tag for 2 days to finally find out an application had been submitted and approved. Honestly very frustrated because I was hoping this home could be ours. Do better at communicating- even when the customer might not like what you have to say.
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January 2024 by Ashley Serrano-Ziel
I contacted them through a listing on zillow and emailed them. We applied for a house, and paid $80 in application fees. On the application, we requested a copy of our background check. We never received a copy of our background checks, which means they never even ran them. I never got a response on anything. No emails from them letting us know they rented the house to someone else (I found that out by seeing that the listing we applied for was removed from zillow and their website), no email back to answer any of my initial questions, nothing. We paid $80 for absolutely nothing.Luckily, we were treated much better by the people who work at NextHome South Sound in DuPont. They were responsive, processed our applications, we received copies of our background checks, and they kept us updated through the whole process. We were approved to rent a home through them instead, so if you're having issues getting a response from DuPont Realty, check out NextHome South Sound.
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January 2024 by Rosalynn Mitchell
Bob is an amazing person! He was extremely helpful in finding a rental for us in April, was very kind and understanding. We needed something quickly. He immediantely went to work to find something that would fit our needs. He came to my rescue again last night when I locked myself out of my house. I was extremely stressed out especially since it was well outside of office hours. I called Bob. He reassured me that everything was alright and would be there within 10 mins. True to his word he was there in 10 mins. He saved the day for me again! He is truly an asset to Dupont Realty. Bob is one of the nicest people I have ever met . He enjoys his job and truly cares for his clients. Thank you again for saving the day! I truly appreciate you Bob! - Rosalynn Mitchell
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December 2023 by Mandy Garcia
I have rented from DuPont for around 10 years (1 condo, 1 home). I have been very lucky to work with Bob for both rentals. Any maintenance issues I have had, which was rare, were immediately scheduled for quick resolve. Bob and staff have been a pleasure to communicate with through the years. Lease renewals and walkthroughs were always simple and fair.As of today, I have ended my relationship with them due to moving out of state as a home owner: If I ever relocate back to WA, I will absolutely restart my journey with them.Thanks Bob and team for the many years!
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August 2023 by Linda Z
I agree with most of the one stars for this company. Moving in to the house in DuPont was smooth but when it came to moving out, it turned into a nightmare. Out of the $2500 deposite, we only got a laughable $170. The charges were bogus and over flated. Just know, if you do rent from this management company, don't expect your deposite back but do expect bogus charges!!! I'm not sure about the other management company's in DuPont, but if they're anywhere near this unprofessional to take pretty much all of your deposite, RUN, unless you don't mind having all of your deposite or should I say 99% of your deposite taken. We paid for professional move out cleaning, as well as professional carpet cleaning and we still I feel got completely ripped off! If you do rent from any management company, take many pictures of what it looked like moving in and take many pictures when moving out. PROTECT YOUSELF!!!!
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August 2023 by Aaron Nowak
I contacted them through the website, emailed and calling, and never got a response. I applied to multiple houses and wanting to hand them my money for house but no response from the application either. DuPont Reality was a complete waste of my time and money.
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April 2023 by Lucy
Dupont Realty are incredibly responsive, friendly and professional. Britt and Bob have always been so helpful about an issue and the response was fast and direct. They are very knowledgeable and always there to answer any questions we had. Would recommend them to any and everyone who is interested in renting in Washington.
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April 2023 by Ahmed Aibak
The experience throughout was not a positive one. Communication was very poor and we were made to feel like we were bothering them everytime we did reach out. They also did not refund all of my deposit back and claimed that I owed money on my bills which was false.
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March 2023 by Madison
I reached out to dozens of companies trying to find a place to rent with a unique situation in which I don't meet rental qualifications. Britt with Dupont Realty was the first and only person to work with me to help me find a place. She has responded to emails, calls, and texts very quickly. She took the time to gather information about my situation and talk with me about what my options are. I am very pleased with my experience with Britt and look forward to continuing to work with this company.
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March 2023 by Michael Grant
Bob, DuPont Realty was great! He went beyond our expectations, found exactly what we were looking for in a home. Bob communicated and always got back to us promptly! Will refer anyone looking to rent or buy a home to DuPont Realty. Thank you!
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March 2023 by Stephen Semmelroth
I’ve gone to the Dupont Realty team many times over more than a decade and Penelope and Bob are my favorite in the industry.
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February 2023 by John Greer
As a lender and I work with many different Realtors each month. I recently helped my client buy a home and Lori Stewart was the listing Agent. Lori was always on top of every detail for her client, and she was a pleasure to work with. If you're looking to sell or buy a home, I highly recommend Lori Stewart!
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January 2023 by Blake White
Honestly I haven't had a rental company advocate for me like this before. The furnace went out in the condo and the company not only offered to provide space heaters, but fought to get a whole new furnace for our unit (the old one being quite old) rather than just patch it with a bandaid.They've also been readily available to help with other, smaller issues!
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January 2023 by Seong Chung
Dupont realty have been nothing but helpful. Bob has gone out of his ways multiple times to make sure me and my wife are happy/comfortable at our rental property.
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December 2022 by Claudia Maldonado
5 stars! Great team. Nice people. Knowledgeable. Great service. Responsive. Listeners. Just ask around glad I found their sign on a property and called them.
