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July 2021 by Karen Crnich
The clerks are wonderful. The manager is rude!!
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June 2021 by Ammar Alsaedi
Very good and helpful staff
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August 2020 by Sean Briggs
Very friendly counter staff, helped me out!
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April 2020 by Adam Herrera
I have always had great customer service at this location. Staff are friendly and the lobby area is always clean..
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March 2020 by Anthony Spelts
Was on the phone for 15 min. I know for a fact that this place isn't that busy to answer a simple question. I guess better to go in, in person and stand in line.
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September 2019 by Jeff Drake
The slowest counter experience of any post office I've ever been in. Five employees scrambling around the back, but one counter position open to help folks. No stamp dispensing machine, either. Only visit if you've got 45-60 minutes to spare.
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August 2019 by Domonique Williams
I can not even begin to describe how HORRIBLE this place is. I had been waiting on my wedding invitations to come in the mail which were suppose to be here on a Monday and it had made it all the way to Thursday and no package. On my tracking it said it had never left the station so I go up there thinking that I will just be able to pick it up although I do not understand what the hold up was. Long story short I get to the station and I was told by the manager and staff that my package was forwarded randomly to no one knows where because I had not moved in two years neither had I put in a change of address. Needless to say I still do not have my invitations and the MANAGER of the station could not give me an answer as to where my stuff was neither could the carrier. They had no record what so ever. WORST customer service experience I have ever encountered they did not care and almost tried to blame it on me. To bad nothing will be done about it but just be WARNED about this station. Avoid at all cost
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April 2019 by Anatoliy Lysenko
Jennifer was great to work with, she was very knowledgeable she got everything done to above my standards and provided me with the best and most cost effective way to send my package.
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April 2019 by SuccessfulMindset2210 K
Absolutely disgusting employee at the passport section. 2.3 of a star rating is to good for them. Rude rude rude. Don’t come here for passports.
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April 2019 by Kelly Ryan
Of the options locally, the staff here seem much more helpful, happy, and friendly. There are clear package drop-off areas, working computers, and it is clean and easy to get in and out of.
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March 2019 by Ben Fisher
Great service and Jennifer is the BEST! People always go into post offices ready to wait in long lines, etc., but the Des Moines PO was quick and treated me very well! Also, when doing a passport application I was surprised at how cheerful and professional they were. Jennifer (Clerk No. 29) is really friendly and professional - I wish all PO workers were as outgoing and cheerful as she is. She worked hard to help not only myself but others around me. It was a really refreshing experience! I think if other PO had a team like this, more people would leave the PO with a happy and satisfying experience. Nice job Des Moines and Jennifer!!
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March 2019 by Maggie Herbord
Overall I've gotten exemplary service here, and this location is always clean. I have been here when it's very busy and had to wait in line, but hey, everyone waits in line at lunchtime on a weekday! ;) However, I was behind 13 people and was served in less than 15 minutes. Not bad in my opinion. I have held a PO Box here for many years, so long perhaps it should have my name engraved on it! lol! :) I wish there wasn't so much vandalism in the area, as vandals destroyed many PO Boxes and therefore they are only accessible when the Post Office is open. I miss getting my mail after work at 10pm, but I understand. Perhaps they could put in a far better camera security system than was available back then, and once again try opening up some "after hours" access to PO Boxes hours. That would be GREAT! The people have ALWAYS been very nice, human, fun, and knowledgeable, and have gone the extra mile to assist me. I don't actually live in Des Moines currently, but I refuse to give up my PO Box at this location! It's worth driving there! PLUS with the new feature of using their street address with my PO Box # as an actual physical address for packages that won't deliver to a PO Box... well, that's most excellent! :) LOVE THIS LOCATION! :}
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March 2019 by Judy Reis
My family and I went here a couple of weeks ago to apply for our passports and Jennifer was so helpful. We went there a little before our appointment time and expected to wait, but we waited for 5 minutes! We also went with all of the proper paperwork already filled out, so it took less than the time needed to get it all done. We even needed to take our pictures there and it was so easy. Needless to say, her customer service was on point!
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March 2019 by Rory Gallagher
I ship 15 to 20 packages a week usually at other locations but today this location was convenient. At every other location I've visited I've taken my postage paid parcel and set it on an empty place at one end of the counter. As i approached the counter to do so the clerk was in a prolonged conversation about her uniform with a customer, i politely said excuse me and left my package, as I left however the clerk yelled after me and made a huge show of telling me I needed to place my package elsewhere next time. I'm fine putting the box wherever but would rather not be spoken to like a child when asked to do so.
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December 2017 by ergon ergon
Very nice experience. Thank you for your help today!!!
