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February 2024 by Charles Smith (Mountain Parson)
This location in Covington is the best! I am always greeted warmly and the service is top notch.
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February 2024 by mike frebe
The team was very friendly and helpful. Very thorough.
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February 2024 by James scott
5 Quarters of oil. One filter. 15 minutes and my bill was $97.00? No lube since my car has sealed bearings.This is outrageous pricing. You don't need 5 service personal plus and office manager at any location. Lower your overhead and get back to $40 oil changes.Jim
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January 2024 by Dan Crockett
Quick, efficient, and very friendly. Will return. Thank you
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January 2024 by Brandy Kelley
Great employees and very helpful!
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December 2023 by Madison Parker
This particular shop has always been preferred by me, but today Shelley, Ray and Tristian blew their customer service out of the water this holiday season and I am very grateful! Thank you!
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December 2023 by Mark Nelson
Needed spark plugs changed desperately and couldn't bring my car in until after 4 on a Saturday because of work. They were able to pick up spark plugs and get it done quickly. So nice knowing id make it to work today. Thank you all!
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December 2023 by Mike C
These guys are great. They know what they’re doing, they’re super friendly and helpful, and they’re not trying to sell you things you don’t need. My situation was unique, to say the least, with some of the issues they identified with a car I had recently purchased, and they truly went above and beyond to help me out. You really don’t find that nowadays and I greatly appreciate it.
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November 2023 by Alice Practice
Decent staff who have always done a great job on my oil changes. They sure offer a lot of options these days by way of car maintenance.
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November 2023 by Vintage Buyer
The compressor was down so they said they couldn't to some of the services. Only after I said are you giving discount they said "oh we can do $10 off". I was heading out of town so had to gee done. Ironically one service that didn't get done was checking lights. I don’t think a compressor would help with that. Makes me wonder now what they actually did. I won't be backService: Oil change
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October 2023 by Qackster
During one of most stressful days of my life. These guys were here for me. I initially came here Friday for a spark plug issue i was having they fixed it i went on my way. A day or 2 later the check engine light came back and in the same day My car had been Towed during a family emergency i was having and one of those lovely stickers that are hard to get off was stuck to my car. Andrew answered my call i came down and was advised me on how to remove the sticker as they didn’t atm have what was needed to remove it. But in the same moment Jason the District manager came and got the sticker removed while Andrew the General Manager worked on diagnosing my cars spark problem. Definitely bring your vehicle to these guys they will take care of you.
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October 2023 by Uncle Gargoyle
I've been a Jiffy Lube customer for about 20 years. In that time my experiences are greatly varied from amazing to what's up with their idea of customer service? Yesterday was one of the latter. My wife got rude customer service about a month ago and I stopped in for a quick oil change. The actual oil change was fine. Customer / employee interaction was not. Shelly opened my car door and scans something and because we were two feet apart I said hello. My response was a sigh and an eye roll. I said "Hard day at the office?" Her response was "I don't feel like being here". Over the years the number of items on Jiffy Lubes' check list has gone down and the price has gone up. Jiffy lube has always had coupons and I asked Shelly if they had any available. " If you can find one on your phone" and she walked away.She's listed on my receipt as Team leader. Not a good example for the team
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August 2023 by The Estes Family
I visited the Covington Jiffy Lube today and I could not be more impressed with the level of professionalism and teamwork displayed by this group of outstanding individuals. They were replacing my cabin air filter which ended up being tricky and they worked together to figure it out just like a great team would. Christian, Josilyn, Rail, Brandon, Shay, and Shelly are make up a very solid team and Jiffy Lube is lucky to have them.Services: Air & cabin filter replacement
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August 2023 by Gelia Cooper
They were quick and friendly and attentive. The place was clean and orderly. I would again drive a little out of my way to go back to this particular Jiffy Lube in Covington.Service: Oil change
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July 2023 by Michael D.
Did not tighten oil Filter Sprayed the whole engine Bay with oil soaking my alternator. Went back for some more cleaning. Tried to clean it. My alternator went out after this. I had called them talk to a manager on shift. Said the GM would call me back. Never called me back. I will be telling everybody about my experience. At Jiffy Lube Covington, Washington. Do not go if you value your car.
