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January 2024 by Melody M.
Took my wedding ring in to be cleaned and repaired. I had forgotten that years before when I had lost a ruby that they had been replaced with an artificial stone. So unfortunately during the heat treatment the stones got bleached. Even though it was my forgetfulness Anthony's offered to replace the stones at no cost to me. I will be doing as much business with them as I can. They are great!
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January 2024 by Roger T.
My husbadn and I have buying and having custom jewelry done at anthony's jewelry for more then five years. We have always been happy to support them as a small local business in our Covington community. However, My custome wedding ring upgrade for Christmas was nothing but a huge disappointment! My husband had another band with diamonds added to my ring for Christmas and it was considered a custom job and it was $2,000 dollars worth of work and was picked up by my husband on Christmas Eve day . I returned to the store two days after christmas to have it sized correctly after adding the band . I had no issue with the ring and was excited to be able to wear it ! I was meet by one of the female employees who didn't let me finish explaining why I was there and she clearly didn't recognize my ring like the other employees even though it had been in their store being worked on for three weeks. she took my ring and proceeded to tell me that my ring was broken among us several other issues, which was surprising, considering we just picked it up two days ago. this employee continue to tell me that my sizing wouldn't be for free and asked if I had a dog because my ring looked like it had been chewed on ! I couldn't believe the question or her behavior and the things that she was saying she takes my ring makes a work order and tell me to come back on January 10rh which was another three weeks. I then simply asked her and told her I was concerned that she was telling me my ring was broken and had issues because we just picked it up and paid for a custom job. She said nothing to me, except for here's your work order and come back in three weeks, I have to say I was a palled by the conversation and the things that she was saying my husband called to find out what was going on and we did receive a phone call from the owners son voicemail apologizing for the confusion and misunderstanding. Then I picked up my ring today and was told again I'm sorry for the misunderstanding and the confusion that you experienced, but here is your ring , I understand people have bad days. I understand there's error. I understand it's the holidays and it's busy and I gave everyone the benefit of the doubt until I came today to pick my ring up and nobody even the owners son did not take accountability and apologize for the way that I was treated didn't take ownership of the way I was treated poorly by his employee as a customer. Continue to say sorry for the confusion. . There was no confusion she was rude. She was wrong, and nobody took ownership of it and it's really sad because I will never again by anything from that store.
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October 2023 by Rebecca
Very nice establishment. Knowledgeable staff. Very friendly and helpful. Thank you for giving me clarity to my jewelry questions.
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September 2023 by Alex hh
Me and my wife have been going there for a little bit. First off this is a no pressure sales environment! So props for that. Second.they took great care of my wife when she needed her rings resized. Alex is very knowledgeable and very polite. My chain was broken due to me and Alex fixed without an issue. It re-broke due my doing and Alex fixed it for free. This is the definition of great customer service and respect your given. Thank you Alex and the rest of the crew working there. Thank you! You have a customer for life!
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August 2023 by Kam G
AWESOME! I went in to get a repair estimate. They were honest and friendly. Even though I didn't get any work done yet, they were so kind to offer a free cleaning on my ring. A few minutes later, and that thing was sparkling like it was brand new!!! So kind of them. Will definitely use them in the future.
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August 2023 by Linda M.
I asked friends who had lived in the area about Jewelry repairs and several recommended Anthony's . They were able to repair my jewelry and had them ready before the time promised. I have gone in several times with questions, and they are always helpful and honest. I am so glad I found out about them. They are awesome!
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June 2023 by Esther M.
If there's a negative star, I will put in -3. I wanted to support our local businesses. However, the service is horrible. The 'new' owner needs to polish up his proper communication with good manners and right conduct. He'd mistreated my son. And my ring that I had brought there twice for replacement of a lose tiny Diamond and now it's gone again. They did the placement of my engagement and my daughter in law's engagement rings. Very poor job. I will NOT recommend this place.
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June 2023 by Ali Jackson
Very nice people. I went in with a small collection of jewelry that I didn't know what to make heads or tails of, and they spent some time looking it over for me and giving me an idea of what I had, free of charge. Had a nice collection of options for purchase, and I would recommend buying from them based on my experience.
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June 2023 by Amber V
6/8/2023 updateStore has reached out to help troubleshoot experience. Was apologetic and offered refund when it was determined to much of my bracelet wasn't recovered to justify repair again. Much better experience with today's staff and appreciate them following up.Original:Had a bracelet repaired for around $40. (A lot for what the braclet is worth, but I value having a jeweler do it). Service was slow to return item (understandable around holidays). But both times younger gentleman at counter was rude about me wanting repair on "invaluable piece" but I viewed that as a bad for a busy time of year. (Christmas/newyear/Valentine's) Still hurt though.I have wore it to four low activity dinners and one school day since the repair. Replacement wire snapped and majority of piece couldn't be found. Children's bead kit elastic would have lasted longer.This place came highly recommended after multiple well done jobs on families jewerly, so I'm disappointed.
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April 2023 by Darryl Doak
We came in here a few years ago for help with a repair on a piece of jewelry that had broken. The staff was very nice and took care of us. No complaints they were very good to us.
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January 2023 by Rebecca R.
A chain on my daughter's treasured Harry Potter medallion broke. I took it into Anthony's, as they have repaired earrings of mine in the past. The kind lady took it back to the repair professionals, and a minute later brought it back out, fixed. The chain wasn't the strongest and she showed us some options that we could consider in the future, should we choose. I asked to pay and she refused any payment for the repair and wished us a Happy New Year. I was so touched and will continue to bring all of my jewelry and repair needs to Anthony's. What a great business!
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November 2022 by Peggy Sue Meldrum
I wanted something very different for my wedding ring, so we contacted a local jeweler, Alex at Anthony's Jeweler in Covington, who helped me design my Celtic inspired ring. The itty-bitty diamonds on the side (one on each side), were from my mother's earrings, she passed away a year ago. Alex came up with the idea of how to incorporate them on the sides. I couldn't be happier with my ring, I'm so glad we found this Jeweler, and they were very patient with me! We'll go back for sure!
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September 2022 by J Smith
When you say in your ad that you are a watch repair shop then repair watches don't just change batteries that's a little misleading. The first thing the lady said when telling me they couldn't fix it was that they are not a watch repair shop
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September 2022 by Kairvette
Great service and very nice people. My wife got her watch shortened there and they did a wonderful job. Highly recommend!
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August 2022 by Michael Hooper
I have been coming here for over 10 years for a simple battery replacement on my watch, and they have always been perfect.However, I brought in something recently that was a little bit different.....I recently brought them a vintage Zippo lighter to have the hinge pin properly replaced.They did a PERFECT job, as evidenced by the pics.I would HIGHLY recommend them to anybody, to have work done on anything they own.We will very shortly be taking them more work.I love these guys!Support your local business!
