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March 2023 by dianmullis
John was a great help and I’m excited to make some amazing things with this machine!! I’m glad I bought it over the cheap China made junk out there!! I highly recommend this CNC, easy to use and up and running the same day John came. It’s a great investment to my business and it will help me achieve my business goals.
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December 2022 by Ian DeFazio
These guys are awesome! we have been using their machines for about 15 years. These are the most reliable systems we have on our floor, no wonder why they offer free lifetime service when you buy one. We have two 8700’s that are in use about 10 hours a day. We just bought a 12’x12’x4’ 8600 and i love it! fully self contained, love the new software and interface. great systems. the installation was super fast and these guys seriously have the best service and training. if i could give a higher rating i would.
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July 2022 by ativi kofi joel
I work as a part time IT consultant to Ecoblock Company located in Pokuasi, Accra-Ghana.We use Hotwire Direct to do all our design cutouts, we have 100% support for our Hotwire Direct Machines we purchase about 9 years plus ago whenever we fall Into difficulty being Machine software issues or Technical Hardware issues.They have a great support technician staff who answers our calls and attend to our problems consistently till the problem is resolve. Their sales and after sales customer service is amazing considering time Zone difference and distance involve.
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July 2022 by Parker Woolley
Customer service with these guys is top tier! Whenever we have questions they’re there to help. They’re machines are also the best around. We have two and they’ve lasted years.
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July 2022 by ativi kofi
I work as a part time IT consultant to Ecoblock Company located in Pokuasi, Accra-Ghana.We use Hotwire Direct to do all our design cutouts, we have 100% support for our Hotwire Direct Machines we purchase about 9 years plus ago whenever we fall Into difficulty being Machine software issues or Technical Hardware issues.They have a great support technician staff who answers our calls and attend to our problems consistently till the problem is resolve. Their sales and after sales customer service is amazing considering time Zone difference and distance involve.
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June 2022 by Micah Bowers
We purchased our 8600 machine 5 years ago. It has had absolutely zero issues and we use it everyday. The team at Hotwire Direct always answers the phone and helps when needed. Just the best customer support. Very happy we chose to work with them.
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June 2022 by Ted Cullen
My company Quik-Therm Insulation Solutions purchased an 8600 hot wire cutter late last year (2021). It has 21 wires. The machine is simple to operate and has exceeded our expectations. Chris and John have provided excellent after sales support. We plan to purchase another 8600 in 2023 or 24.
