-
December 2023 by Theresa Fochtman
Best pharmacy. They also have a shop inside with many items to buy. Gifts, clothes, essentials. It's a great place.
-
August 2023 by Heidi D.
Owls Pharmacy's customer service has gone downhill. I spoke to a pharmacist yesterday about a prescription that I have been waiting for almost a week for. I was told they never received the request. I called my doctors office and was told they sent the information days ago and would resend it. Today I called Owls to see if my prescription was ready and was now told that told my insurance would not cover my prescription and they told the doctors office this on multiple occasions. Not what I was told yesterday. I tried explaining that to the pharmacist I was talking to and kept getting told it was an insurance issue. Even though I told her it was not what I was told yesterday and could she understand my frustration. She hung up on me. I walked down for the pharmacy and was told I was being belligerent on the phone and they had a right to hang up. Not once did i raise my voice or was to be told by the pharmacist I was out of line. I work in customer service and I know that this is not how you keep customers. It's amazing how far empathy can go. A simply I'm sorry there was a misunderstanding would have gone a long way. I am pulling my families prescriptions as soon as I can find a new pharmacy. They are only getting 1 star because I had to give them something.
-
March 2022 by Nathan Howard
In wanting to support local businesses, I changed to Owl Pharmacy when my previous pharmacy was bought out. I have found that the pharmacists at Owl in Cheney are impersonal, abrupt, and very prickly, especially the owner of the pharmacy. I am switching to another pharmacy where I feel supported and where they take my health more serious.
-
January 2022 by Lela Cruz
Says they are open for today 1/1/22 but no one answers the numbers on their website. Kind of cruddy because I live in the country and can’t just stick by and ask them a question.
-
November 2021 by Marlys Buzby
Pharmacists know they stuff. Easy parking and Owl a fun place to shop for gifts.
-
October 2021 by Jimmy Lemons
Their customer service sucks. The folks in the Pharmacy Dept. got horrible attitudes. If you don't like people then get another job.
-
June 2021 by LINDA Rae ALVARADO
Owl Pharmacy is always fun. They have beautiful non-pharmacy/medical gifts and the staff people are extremely helpful.
-
January 2021 by Christina Peterson
They have such cute stuff at Cheney Owl Pharmacy. They always have what I'm looking for.
-
December 2020 by Brianna Burnette
I love this place because it’s not just the place I go to get my prescriptions. It’s the cutest little gift shop with tons of cool items and gifts. The staff is always so friendly too I’ve been coming here since I first moved to Cheney 7 years ago!
-
December 2020 by Jer Bear
Pretty quick with getting medications filled. It usually only takes 10-20 minutes after dropping them off to be filled. Where as when I had them filled at Safeway it took at least an hour or two.Staff are pretty friendly and helpful.
-
July 2020 by Randy Lindberg
The staff used to be nice, but are extremely rude and bossy now. I felt like I was going to get scolded for shopping incorrectly. I will never go there again. BiMart's pharmacy is better anyway.
-
July 2020 by diane thorne
The place was so dirty and disorganized. There were rats everywhere, and the place was crawling with centipede like bugs. I got my prescription and the woman who handed it to me was incredibly rude, and very unprofessional. If you take a look in the back, the workers are slacking off on their phones, which explains why my prescription took so long to be ready. Their bathrooms reek and are very unsanitary and dirty, and lastly I would not recommend to go there, I had the worst experience and I left feeling very traumatized.
-
May 2020 by terriecmr777
Everyone is always so kind. I bought a great outfit from there today! Due to staying at home, I have gained some weight but Owl pharmacy had cute clothes for a fair price.
-
May 2020 by Terrie Cramer
super friendly. cute clothes, fair price.
-
April 2020 by Melanie Bebee
I love the Cheney Owl Pharmacy! I have been going there for many years and have never had a bad experience. Lori, a pharmacist thete is amazing, thorough and always has my medications ready when I get there. I have had bad experiences wit a few other pharmacies in town but because of Lori I will never change my pharmacy!!
