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July 2024 by Mason Carstensen
Haven't ever had an experience where I couldn't get the part I needed here, or have it shipped next-day for free. Unfortunately, I've been given the incorrect part by a staff member a couple times, but upon returning, other staff have been able to rectify the issue quickly.
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July 2024 by Georgia Murcat
Garrett was so kind and helped me clear codes on my dash, he also checked under my hood and cleaned off the corrosion on my battery. Great customer service! Five stars!
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June 2024 by Dennis Adams
OReillys buyers need to step up their negotiation skills. I've found out that the items I've bought regularly are getting obviously overpriced. Stuff like detailing supplies and most recently a can of Duplicolor spray bed liner that out the door is 24.00 now. That's 10.00 higher than NAPA and Bi-Mart for the same stuff. Duplicolor has redesigned the label, but its the same stuff that was 10.00 not that long ago. The people are wonderful, so I'll add a star.
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June 2024 by Kelly B
I've had to come here a few times and the employees have always been great!
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June 2024 by TSW
Super helpful folks in there
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June 2024 by Tian S
Excellent customer service. They even helped test my check engine light. Every
time I have been to one of these stores the people behind the counter are kind and patiently explained what I need to know. Daisy went above and beyond for me and made me feel safe and not embarrassed to ask for help. Y'all will see me again.
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May 2024 by John Mangiantini
Very helpful people.
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April 2024 by Samantha Rich
Trevor was super helpful when I brought my cousin in who was needing multiple bulbs replaced on her BMW. His customer service and patience was greatly appreciated!
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January 2024 by Donna Mason
Very helpful and knowledgeable & friendly. Needs a new slogan in advertising across the nation. But it is a catchy tune.
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December 2023 by Heidi Matson
Trevor and the rest of the team at the Cheney store are amazing. Any time I have an issue with my car, they check the codes for me and give me an idea of what needs done, what parts I need, and any tips or tricks they've learned about getting the job done. This is my go to place for all my vehicle repairs. Stellar customer service, always above and beyond!
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October 2023 by Sam
The employees at the Cheney Oreilly always give the best customer service! I went in last week to get a check engine light code read, and Garrett who was working helped me out. He gave me full detail of what was going on with my car and what I should do next, his advice was very helpful. Thanks again for going above and beyond.
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October 2023 by Danielle
Outstanding business. They have great products, huge selections, great prices, extremely convenient, tons of parking, upbeat atmosphere, clean establishment, and knowledgeable and kind employees! Trevor was absolutely amazing. He not only personally helped me tremendously but I watched him go over and beyond for other customers as well while I was there. He definitely put in effort and showed that he cares about the customers and their experience. Top tier service. He answered any and all questions I had, he knew exactly where things went/what tools and equipment I needed to fix my car issue and how to do it. He was extremely knowledgeable and a very hard worker.
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October 2023 by CroNick
they almost had what I needed.
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October 2023 by Eric Boggan
If you're looking for knowledgeable automotive parts staff, you won't find it at Cheney, WA O'Reilly Auto Parts. Not one, but two parts counter staff told my kid that her 2003 Camry did not have a fuel filter. Even after she showed them reputable auto repair web sites confirming the presence of a fuel filter and the type, model number, and location, they still insisted it did not exist. Their reasoning was, and I quote, "I don't see one, so it doesn't have one." By the way, it's under the air filter canister.This is just embarrassing. They treated my kid like she was an ignorant little girl and we will never purchase anything from O'Reilly Auto Parts again.
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September 2023 by Joel Marr
Our car broke down outside Cheney, and we were able to make it to the O'Reilly Auto Parts.Trevor helped us identify the problem and come up with a solution. He went above and beyond to give us the help we needed. Thanks, Trevor!