NAPA Auto Parts offers a solid selection of auto parts and is known for its friendly and helpful staff. Customers have praised the excellent customer service, with employees going above and beyond to assist. However, some parts, like the NAPA Platinum oil filter, are often out of stock. While the store can order parts quickly, some customers feel they can find better prices and faster shipping elsewhere. Overall, NAPA Auto Parts remains a popular choice for those seeking reliable auto supplies and attentive service.