Auto Repair in Chelan, WA

“I’ve been a Les Schwab customer for 40 years and my family since they opened. Have always appreciated their customer service but recently it was over the top and I just needed to write it. I recently bought a set of 4 new tires for my 2023 GMC. 80,000 mile warranty kind of tires. The ride just wasn’t perfect so they quickly rebalanced them all. Brought it in a week later and they rebalanced again. Brought it in a couple weeks later and they “road force balanced” and determined 1 tire was defective. Immediately replaced and rebalanced again. A week later still not right. Just a shimmy I’d never had. So they took all the tires off, put original tires on and rebalanced and told me to go drive. Butter. All was perfect. So they took their tires back and gave me FULL credit and ordered me a set of 4 that was a different brand and installed. All is right. All of this I’ve come to expect but the ease of which this all happened was the reason for the review. Jeff Schumway at Chelan, WA branch absolutely put on a clinic of how to treat, work with and keep a customer. Always interested in just making our experience flawless. Not interested in doubting, blaming truck, etc. Again, this is my first review in my long tenure as a client but man will I continue to be a Les Schwab guy going forward. THIS is what service looks like. Thank you Jeff an thank you Les Schwab.”

“Amazing experience with Kevin’s Tire Service! They have great prices and even came down in price a little bit to match a competitor. They got my truck in quick. I was going to be at work all day when the truck was finished so he delivered it back to my house! I mean come on! I got home from work with my truck sitting in the driveway with new tires. That was pretty awesome. I love that they are local and are willing to go the extra mile. Can’t recommend them enough!”