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August 2024 by Jo Thompson
Justin has the greatest customer service ever. He made me feel valued as a customer and very at ease. He was patient and kind..
I will recommend this store to others.
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August 2024 by Contessa Fitzgerald
I wouldn’t recommend this store they are extremely underrated an expensive an when I asked for help they treated me like a homeless person
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March 2024 by Pacific Northwest Guy
Very poor customer service employee showed no empathy or concern for their customer. After driving one and a half hours, one way to return a Samsung Galaxy Watch 6 Classic 47mm, the on-site supervisor refused to accept the watch. He stated that because I didn't have my physical driver's license on me. I had inadvertently left it on my copier at home. I asked if he would accept looking at my driver's license on the Washington state website instead, and he refused.
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February 2024 by Buzzrust 1
In and out amazingly, it's the first time I haven't had to wait behind a line of people.Maybe they've decided to go elsewhere. I might examine my options. *ha
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November 2023 by little wilard
Let me start with Nolan was a huge help i had a couple different problems with the phone plan and he figured out what was wrong with the plan and had them fixed asap
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October 2023 by Joshua B.
US cellular lost most of its roaming partners the only roaming partner it has is AT&T so don't believe what you read as I did severe waste of money and because you're trying out the phone, you have to pay a restocking fee for the phone not even working
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August 2023 by Holly Beeler
Nolan was great, Fantastic attitude and incredibly helpful. Saved us money each month and explained all the upgrades.
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July 2023 by Talia Pierce
Worst customer service in the last year. We have been customers for years and have now switched carriers.
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January 2023 by Donald Sholey
We were able to find what we needed/wanted and the sales associate was very helpful.
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November 2021 by Carin Landrum
Samantha at centralia store is a miserable human. Simple questions were an inconvenience to her. We have been US Cellular customers for years and are considering switching.
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September 2021 by Miss Lizzy
During a few months separation from my hubby, i continued to get billed for his auto pay even though we both called to remove my card info 3 times and went into the local store to have it removed a 4th time. Yet i just got charged AGAIN!!!! They don't let u change the auto pay settings yourself but apparently they don't do it either. Sick of the bs and we'll be in that store to raise hell tomorrow!!!
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April 2021 by Joe Royce
After 6 months of not getting a promised discount ans waiting for a follow up on why I was finally told the problem was my fault and nothing else was done for me. Disappointing. If there was another option in my area I would use it.
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March 2021 by Jenn Giovani
Terrible experience. After getting all set to start service with the free phone if porting number I've we were basically robbed. We had to pay an early termination fee nearly $300 and all of a sudden hey said they can't give us service because we lice in Seattle. Nor would they give us our $300 back. Now no phone and no cash. Their hidden requirement claim is a LIE!!! U CANT LIVE IN SEATTLE AND HAVE service. That's obviously a requirement to live else where. Discrimination. If u ask me...
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March 2021 by Lauren Rogers
During a few months separation from my hubby, i continued to get billed for his auto pay even though we both called to remove my card info 3 times and went into the local store to have it removed a 4th time. Yet i just got charged AGAIN!!!! They don't let u change the auto pay settings yourself but apparently they don't do it either. Sick of the bs and we'll be in that store to raise hell tomorrow!!!
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February 2021 by Stephanie Spencer
Samantha was very helpful and quick at her job.
