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August 2024 by Bethany Bishop
TL;DR version: Tower Transmission has great pricing (for a mechanic, anyway), absolutely honors their warranty, and went above and beyond for me when my transmission went out. Would recommend them to anyone who needs repairs, even for non-transmission work.
Long version: The day I moved into my new house, 5/23/24, my transmission decided to give up the ghost and my check engine light came on in my 2012 Dodge Charger. I called the dealer and several shops in the area, and everyone wanted at least $200 just to look at my car and diagnose the problem. Luckily, one of the shops I called recommended Tower Transmission.
They were able to fit me in less than a week later, and did not charge me to look at it. In addition to the bad transmission, I had a misfire in two cylinders. James explained my options and worked up quotes for each one. I ultimately chose to have them rebuild the transmission and do a tune up with new coils, wires, and spark plugs. My decision was primarily cost-based, as Tower came in more than $1000 less than the next closest estimate.
They originally estimated at least 3 weeks based on parts and their current workload, but knew I was going out of town (and needing my only car) at the end of that timeframe and managed to get it done in just over a week.
Unfortunately, the universe has it out for me, and one of the parts (a gasket, I think) they installed failed, leading the check light to come on less than a day after I picked it up. I took it back in and they found the problem, repaired it under warranty, and got it back to me, still in time for my trip!
Cue the universe, my CEL came back on two weeks later. Tower again took it apart and replaced multiple parts to try and identify the problem. This time, it wasn’t easy, and they ended up having to replace the entire transmission through their parts supplier. Again, they covered it under warranty.
I finally picked my car up again (it had been two months since I originally brought it in at this point) and 58 miles later, 8/7/24, my CEL came on AGAIN. This time, it wasn’t a transmission issue, but a bad sensor in my oil system. I showed up unannounced this morning, and they worked their butts off, got the part, had it fixed in less than two hours for me, and even waived the labor charge… I’m guessing they felt bad for me at this point, knowing the hell I’d been through with no car for the better part of two months (through no fault of theirs.)
At this point, I’m praying there are no more issues, but if there are, I will 100% take it back to Tower Transmission. I cannot thank Roland, James, and the crew at Tower Transmission enough for their efforts and commitment to their customers!!!
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July 2024 by smcoleman658
Amazing staff and very helpful. Talked to me like I'm one of them. Thank you all for helping me with my car!
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January 2024 by Angelica Stone
I am very pleased with this place. They did a transmission on a truck that I bought and the transmission and is still doing great. The rear main started leaking so I pulled the transmission and I accidentally installed the torque converter wrong and broke the transmission pump. Brought it down to tower transmission And I talked to Kylyn. Super awesome guy, not only did he rebuild the pump for me and fix all of the broken components but he got it done for me within a couple of hours knowing that I had made a 70 mile drive to get back to them so that I could have quality work done. I didn’t even expect the pump to be savable. I thought I was gonna have to buy a new one but he took his time cleaned all the parts and got new parts put into the pump and saved me hundreds of dollars. Thank you guys so much for being a top-notch transmission company. I will send all of my future work and jobs that have to do a transmissions and transfer cases to you guys. Thanks again sincerely Nolen
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January 2024 by Buzzrust 1
They repaired my transmission in my 06 Chevrolet pickup several years ago and it is still shifting and pulling fantastic. If I ever have another transmission problem they will be the only shop I'll go to
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January 2024 by Samantha Kennedy
James and his team are the absolute best. I can't say enough about these guys. Full transmission rebuild on my dodge. Runs amazing. But they are not just a transmission shop. We have had our brakes done on our Range Rover. They are fast and efficient. We won't go anywhere else.
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October 2023 by Kortz Life Adventures
James was very helpful, my truck is having an issue, and James helped to diagnose it and get it on the schedule for repairs
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September 2023 by brandon cantero
Good people
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September 2023 by Amber Ferrano
Great People, Honest, Hard Workers
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September 2023 by Samantha Knudson
Awesome service!
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August 2023 by Kelly Pope
My car broke down on the side of I-5, just north of Centralia, and Tower Transmission wasn't the first option on the list of places to get towed, but I'm so glad I had my car taken there. They were so great about me pretty much abandoning my car with them, while I had to continue my journey home to Portland. Initially I was told it would probably be a couple of days before they could look at it, so I was pleasantly surprised when they had a diagnosis for my problem within 2 hours of dropping my car off. They ordered my new high pressure fuel pump, and my car was ready for me to retrieve two days later. It's a shame they're not closer to me, because I would absolutely come to them for my future repair needs. If you're in Centralia or nearby, definitely give these guys a call!Service: Auto engine diagnostic
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July 2023 by Paul S.
Top notch! I called to make an appointment and was invited to drop off our truck. By the next morning the issues were identified and quickly repaired. Their labor rate is on par with most shops but still far better than the dealer rate. I was so pleased with my overall experience that I just dropped off another car for them to work on.I've found my go to repair shop! Great team!
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March 2023 by Kaden Engle
Best shop I've ever been to hands down, service was beyond perfect and answered all my questions and fixed all my problems 10/10 recommend, took my chrysler in for a fluid check and they wouldn't take my money, hopefully my burnout was good enough ;)Service: Transmission
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February 2023 by Austin Songer
Have had the pleasure of having this family work on my rigs!! They are the best in the country and surrounding area. Knowledgeable staff, upfront, great prices. What more can u ask for. And there so damn prompt!! If you need transmission work or services done. This is where you need to go!!! God bless!
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February 2023 by Deon a Hansen
I had my 67 mustang transmission rebuilt 2017 ( another owners) but did a great job rebuilding it,.. I'd go back again for transmission needsService: Transmission
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November 2022 by Tim Axtell
Best place around! Real friendly and will take on anything you've got for them!Services: Wheel alignment
