-
August 2024 by Mike Cole
Hey, I'd like to thank everyone for getting my jeep fixed. Somehow bent my stearing rod on my jeep while up at panther creek. Great experience definitely recommend. ?
-
June 2024 by Cameron Rahe
Quickly fixed my tire at a very reasonable $30
-
June 2024 by Vickie Clelland
Great place and friendly service
-
January 2024 by Jorge Sandoval
I went off the road on the side, due to snow, over the phone they said they would charge me $250 and when they did the service, they charged me $410. They arrived in almost 30 minutes and it didn't take them to get me out. or 10 minutes, to align a vehicle to the road they cannot charge that much, it is a scam to say one thing and charge another, terrible service and treatment, I do not recommend it to anyone, be very careful with these scammers.
-
January 2024 by Oly Are
Tim, Lauren, and the crew of mechanics are amazing people. We've been doing business with them for a couple of years now, and they're honest, trustworthy, and very kind. I think their hard work ethic and integrity are what has kept them in business for so long.I highly recommend Bob's Welding and Auto Repair.
-
December 2023 by Suzanne R.
WE asked for and wanted a simple diagnostic. They did work on my car with no approval, did not fix the issue, and padded the bill completely. Charged us $500.00n for a rebuilt alternator from NAPPA, we could have bought it for 420.00 Plus and minus core. we were given no options, no call for approval of the work prior. I called and made an appointment for a Diagonostic ran on my Kia Soul to find out what was causing a peracetic drain on the battery. I told the office lady that a Kia dealership wanted $190+, she said they could do it for less. The Mechanic there knew of this, I had personally asked him on another occasion, and my Husband talked with him the day we dropped the Kia off. When speaking with the mechanic we both had the impression that our voice and requests were not being heard. I was told on the initial phone call that they could do a diagnostic for less than quoted by the Kia Dealership. WE DID NOT WANT ANYTHING MORE THAN A DIAGNOSTICWe dropped the car off on a Friday, they were told by us that time was irrelevant, because I am unable to drive (Stick Shift) due to a double Mastectomy and horrible side effects. Monday we got a call from the shop, and she told us the car was fixed and ready to go home ??!!?? WHAT ??!!??...For a whopping price of $ 713.14 For a Alternator??!!?? They padded the price of the alternator, charged us for installation. NO it wasn't the problem. $700 later my Kai is still not fixed, the peracetic drain is still there !!! My husband is a Gear Head and the alternator was the first thing we checked !!!! They said IT WASNT WORKING AT ALL. We live just blocks from them. They wanted us to believe the alternator suddenly died in a couple of blockes. !!!! The owner seemed completely disinterested, and at no point wanted to make this right.
-
December 2023 by B L
A friend of mine ended up catching some ice on the road and sliding off and embankment. I didn't have enough gear or weight in my vehicle to pull him out so we called Bob's to help safely recover the jeep. Tim showed up within an hour despite us being way up in the hills and had us out within 15 minutes. This was on a Saturday too. Thanks a ton!
-
December 2023 by P D.
Really excellent service, timely, knowledgeable, good value and responsive. One of the best shops I've ever been to. Lucky to have them in Carson.
-
November 2023 by Sarah Hendrickson
The employee who fixed my tire was very helpful. However, $40 bucks to plug my tire. ??? and i tipped the guy 5 bucks. I heard I should have gone to the other guy. ?♀️
-
November 2023 by LeAndra Kessinger
DO NOT USE THIS BUSINESSI have had the most horrific dealings with this company. Business claims I was “cut a break”, I disagree. I called this morning after a tow for a vehicle that my son was driving that had ran out of gas at mile marker 5 on highway 97. As you can see, vehicle was picked up and dropped off at the same location. I will say the vehicle was legitimately moved a few feet as it was across the fog line into the northbound lane. Vehicle was dropped after I paid and the driver was gone at 0130 yet I was billed until 3. In the call this morning to said company, I questioned the times billed. The lady I spoke with was instantly hostile and said that I was “cut a deal” and that she was going to now charge my card $800.00. I informed her that was illegal as the receipt clearly says one amount and she can not charge my card more and that if she did so I would dispute the amount with my credit card and press charges against her. She then explained the they bill by the hour from the time they are dispatched until they return. As the receipt shows, dispatch was at 1241. At 1249 I was called and notified that a tow truck was called. I drove to the location arriving at approximately 0120. I was told billing rate was $250 an hour but would be “cut a break” I paid and driver dropped vehicle and was gone within 10 minutes. I put gas in the vehicle from a gas can, spoke with the WSP trooper and drove into Goldendale and filled the car and the vehicle I was driving. I then stopped by my bank at 0200. If the call was dispatched at 1241, driver was gone by 0130 after having sat and waiting for me to arrive, there is no possible way he was out until 0300. I was then told the truck was out of Carson therefore accounting for the 0300 end time. 1. That is not true as clear by the dispatch time and the drop time. 2. Even if the truck went to Carson after dropping the vehicle, it is only a 1 hour drive. Make the math make sense. Even if I were charged the full rate and not “cut a break” I still paid more. The level of professionalism displayed by this business is non existent. The fact they are “the only tow company contracted with WSP” they feel that they are entitled to rip off private paying people. The company also told me that they should have towed the vehicle to their tow yard as I as the owner of the vehicle and the person paying for the tow has no right to say where the vehicle is towed. The receipts I have posted prove my claim of being over charged. I would never recommend this company for any business. If they cheat for their tow, imagine how much they overcharge for any other service they provide.
-
November 2023 by Ginny G.
This company is greatly appreciated by our community, always kind and professional. Quick to respond and easy to communicate with. I wouldn't be towed by anyone else! I have always, and will continue to support the small town family business.
-
November 2023 by LeAndra J.
DO NOT USE THIS BUSINESSI have had the most horrific dealings with this company. Business claims I was "cut a break", I disagree. I called this morning after a tow for a vehicle that my son was driving that had ran out of gas at mile marker 5 on highway 97. As you can see, vehicle was picked up and dropped off at the same location. I will say the vehicle was legitimately moved a few feet as it was across the fog line into the northbound lane. Vehicle was dropped after I paid and the driver was gone at 0130 yet I was billed until 3. In the call this morning to said company, I questioned the times billed. The lady I spoke with was instantly hostile and said that I was "cut a deal" and that she was going to now charge my card $800.00. I informed her that was illegal as the receipt clearly says one amount and she can not charge my card more and that if she did so I would dispute the amount with my credit card and press charges against her. She then explained the they bill by the hour from the time they are dispatched until they return. As the receipt shows, dispatch was at 1241. At 1249 I was called and notified that a tow truck was called. I drove to the location arriving at approximately 0120. I was told billing rate was $250 an hour but would be "cut a break" I paid and driver dropped vehicle and was gone within 10 minutes. I put gas in the vehicle from a gas can, spoke with the WSP trooper and drove into Goldendale and filled the car and the vehicle I was driving. I then stopped by my bank at 0200. If the call was dispatched at 1241, driver was gone by 0130 after having sat and waiting for me to arrive, there is no possible way he was out until 0300. I was then told the truck was out of Carson therefore accounting for the 0300 end time. 1. That is not true as clear by the dispatch time and the drop time. 2. Even if the truck went to Carson after dropping the vehicle, it is only a 1 hour drive. Make the math make sense. Even if I were charged the full rate and not "cut a break" I still paid more. The level of professionalism displayed by this business is non existent. The fact they are "the only tow company contracted with WSP" they feel that they are entitled to rip off private paying people. The company also told me that they should have towed the vehicle to their tow yard as I as the owner of the vehicle and the person paying for the tow has no right to say where the vehicle is towed. The receipts I have posted prove my claim of being over charged. I would never recommend this company for any business. If they cheat for their tow, imagine how much they overcharge for any other service they provide.
-
October 2023 by Vivian Chen
We got lock out of our car after a hike in a rural area. Bob answered the call and came immediately. He was personable, professional, and effective. Highly recommend!
-
September 2023 by Theresa Porter
Swift and friendly service! Everyone at Bob's is so kind and easy to work with.
-
August 2023 by Neda D.
The tow was done professionally. That isn't what makes them special. The personal services that they provided were over the top. It was a truly horrible day for me, and Lauren on the desk talked me off the ledge more than once. Above and beyond.
