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“Having been someone that grew up with our family having storage units I was totally expecting a run of the mill experience. However I was pleasantly surprised to find the process fun! Gary was professional, patient and efficient. The location is clean and feels very safe. Super happy we picked SmartStop Self Storage!”
“I have been renting a storage for a while now and have had great service. The property is clean and managment is responsive. When they did have to refund my account, Debbie personally called me to make sure I had received it.”
“Loved the cleanliness of property, the size of the units, and the privacy of area.
Ron was absolutely excellent as a host and in helping with paperwork - very polite and hospitable. I signed up for a unit and am well pleased.”
“Ian was a fantastic help. He was friendly and effective, answering all of my questions and providing solutions. It's so refreshing to have an actual person help In situations that are usually stressfull; In anIn addition to his expertise and professionalosm,, his humor and warmth made the experience actually enjoyable! I will definitely use this as my gold standard moving and storage experience. Thank you,Highland Storage and Ian!”
“The gentleman who helped me was extremely helpful and kind. The service was amazing as well, I was in and out of there within 15 minutes and it was very inexpensive. Highly recommend”
“I’ve had two very different experiences with U-Haul pick-up locations. At Redmond Ridge Self Storage, store manager Alexcia was phenomenal—so helpful and kind. Moving is always stressful, but having someone like her truly brightens the day and makes everything so much easier. You can tell she genuinely enjoys helping people. In contrast, my experience at Red Way Self Storage was the complete opposite. The staff member there was unhelpful, rude, and dismissed my questions by saying he didn’t even work for U-Haul. It was clear he didn’t want to be there. Honestly, I wasn’t planning to use U-Haul for my interstate move, but I’m reconsidering just because of Alexcia at Redmond Ridge!”
“I rent a lot of U-Hauls personal and business, and thankfully there are several locations available to me. This is the second time I have used Snoqualmie Ridge Storage U-Haul in the last month. The young man who runs this counter is excellent, and I am sorry I do not remember his name to give proper credit, but the owner knows who I'm referencing. Both times, different situations and requests, without a doubt... this office and this young man made things smooth... both coming and going, with great communication. Keep up the good work. I'll be back to rent from you again soon.”
“I rented a unit here from April through August and highly recommend it! Jim is SO nice and helpful. The units, halls, building, elevators, etc. are pristine and very secure. The size I needed wasn’t available when I first inquired, but I gave my name and one was available less than a week later.”
“Thank you so much for always being available and accommodating! We really appreciate that! Highly recommend this to anyone looking for a safe, clean and honest company specializing in protecting their customers sentiments from being potentially damaged or destroyed.
Thank you for giving us peace of mind!”
“We started using them when we moved to the area in 2018. The building has always been incredibly well looked after and clean. We never had to worry about our things in storage.
That would've gotten a four star review - they were great and better than anything else we've used. But they got five stars because of how they went way beyond over the last few months.
We decided to move and needed to store our things before it got loaded. Ariel did everything to make this the easiest and most efficient move possible. Getting the units, dropping the units we didn't need, help getting a truck, loading and offloading by the movers etc - every single time the team made it as smooth as you can imagine. And ALWAYS with a smile. Not just brilliant professionals but great humans too.”
“I currently have a storage unit with Plateau Heated Storage. However, I needed a bigger space and worked with Denise on finding the best one that would fit my needs. She was extremely helpful and allowing me to view all three units that were available. In the end I chose to go with a bigger unit as that made more sense for what I was looking for. They happen to be conveniently located and are very easy to work with. I have been very happy with the service I have received being a prior client and using their establishment also to rent U-Haul trucks from time to time. If you’re looking to declutter during the holiday times reach out to Denise Or Ben!”
“All around great experience. Facility is easy to access, rates are reasonable and units are in great condition. Staff here was consistently friendly and helpful. When I need to rent a truck in the future they'll be my first stop.”
“Dennis was extremely helpful and very easy to work with. He went out of his way to help us with the elevator and changing our units to be closer together. Facility was very clean. I would highly recommend this Public Storage facility”
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“I have experience hard time to complete my payment online, then Mark see my online reservation and call-in to check to see if I need help. Finally I successfully complete my rental process in store. Mark is such a wonderful person! He is patient, kind, and explains everything so clearly that it’s easy to understand. I’m really glad I had the chance to meet him and truly appreciate his help.”