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October 2024 by Elizabeth McKinney
Unless you want to get scammed into paying hidden fees I wouldn’t sign up here. I came in to sign up for a “month to month” plan and I was told I could cancel anytime. Lo and behold, I went to cancel and got smacked with a $100 “enhancement fee”. Please don’t advertise something as “month to month” or “no commitment” or educate your staff correctly to inform people of this when they sign up for a short term plan. When I called the manager I had to follow up several times just to be told the fee won’t be waived. What a terrible customer experience.
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October 2024 by Sydney Jessup
This gym was very dusty, dirty and the toilets hardly flush (if they even do). It's a very small gym with too many people going in and out. I waited at the front desk 2 times for over 10 minutes to try and find help with my membership but no one ever showed. I can't stress enough to read the fine print and know what you're getting yourself into when you sign up for this gym. There's annual fees, cancelation fees (over $100) with expensive month to month for the most basic memberships and more. any way to get out extra money of their members, they will. Not to mention the process of canceling is so extra and it's all put on you, staff will literally tell you "unfortunatley there's nothing we can do". if there is any problems with your membership, even switching your payment method, good luck! cause it's all your problem to figure out with an old website that you can pray works. gym memberships should not be this hard to find help with, please fix your old shitty system because this is not working ?
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July 2024 by Devin Spitze
Worst gym to lift I’ve ever seen. Great pool and hot tub
Won’t let me downgrade unless I am in person. Upgraded at another gym to use their pool and somehow my monthly went from $40 to $73 plus a $53 annual fee.
Called in and the manager said she couldn’t do anything. So I emailed the customer service and they wouldn’t downgrade my plan either. What a bunch of garbage business practices. This is how you run a company that will fail by screwing the people that pay for you to be in business.
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July 2024 by Aly E
I hate to say this but…. I’ve been a Gold’s member for many years and I finally decided to leave due to the manager at this gym, Cara. The worst customer service experience of my entire life.
I needed to temporarily cancel my membership due to cancer treatment. Cara was not only insensitive but insisted that she was the only person I could talk to and was demeaning- basically insisting I was lying. She yelled at me in the lobby with other people around. I honestly thought I was on a TV show and was going to be punked for how poorly I was treated by her.
I’m not sure how Gold’s still has her as a manager with how many comments are specifically calling her out. I am also not sure how she hasn’t self reflected on being more kind based on all of this feedback.
I will never be back to this gym ever. Stay away unless you want to get locked in and lose money.
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July 2024 by Oscar Villa
The facility and staff are top notch!
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July 2024 by Joe Hill
Friendly staff, equipment clean and in good shape.
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May 2024 by Vishesh Kumar
This gym has a lot of positives but has some very big negatives. There are issues in this place that make it very less family friendly. We have been warning potential future families to avoid this gym.
1) There is only 1 family bathroom in this place! After kids swim lesson there is actually rat race among families to occupy the family bathroom. Usually there is a line outside that one bathroom with kids standing with wrapped around towel feeling miserably cold. Other gyms would allow small kids to use women bathroom with their mom, but the instructors here are very prompt in reminding you not to use it. So what are families with kids supposed to do? Either they should open more family bathrooms or allow kids to use women bathroom with their mom.
2) The hours need to be longer, it is only open till 9pm, leaving very little room to plan workout for working parents after putting their kids to bed.
Rachel, swim manager is awesome and is understanding to these issues.
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April 2024 by Russell Wentworth
Friendly greeting staff, abundance of weights, stations, equipment, open space for floor exercises and never too busy!
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April 2024 by Kristina Babiy
I enjoyed my time while being here.. but beware of miscommunication upon signing anything. Found out the rep had signed me onto a year contract when I had specifically asked for a month to month.. resulting in high cancellation fees. When speaking with a manager she gave me an email and I had to ask a dozen times for her to simply provide me with a name to the supervisor above her.
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March 2024 by Kat B
I am not impressed at all. The weight room has a huge fan in it and it would be so nice but... the fan has never been cleaned, its caked in a thick coat of dust and as it blows it blows dust all over into your mouth as you are trying to bench press. The machines are mixed up pretty crazy and its just kinda a mess. That dusty fan though..i told the desk kid about it i sure hope they can get it cleaned because those poor people are choking on dust.
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March 2024 by James Chavez
Quiet and friendly staff. Good place to unwind. Okay to work out. Kind of small area.Some have poor attitudes and could care less.
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March 2024 by Ravul Chawla
Cara & Rachel are absolutely terrific leaders of this community club. The experience of being a member here for nearly two years has been sooo satisfying & just keeps getting better. They’ve especially made immense improvement to the swimming program including children & parent taught classes which my son is part of. The swimming program has a pretty solid structure with instructors who really teach with sincere passion & provide all kids equal attention in enabling them to develop their skills. Glad to be a member here.
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February 2024 by Jordan Claypool
Quite literally charged my card over $350 all at once after I requested a cancellation months prior. When I called I recieved a horrible tone and was told that it was "too bad". I work a very heavy customer service job and I've never seen or heard any of the staff I worked with speak to a customer the way I was spoken to on the phone. When I sent in an email explaining my situation I was emailed back a week later with no apology or remorse and then was told I'd be charged THAT month AND the next month again. Please consider these possibilities if you consider signing up.
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February 2024 by Noah M
I was at the gym a few days ago and met the nicest young man at the front desk he told me his name was Gavin and gave me the sweetest little wink. Made me feel right at home.My first thought walking in was that this guy was just big and dumb. But I guess I can’t be right every time.I’ll for sure be back to see that smile. ;)
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February 2024 by Erik Castillo
No military discount and very pricey for a gym....I ended up canceling for those reasons
