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August 2024 by Susan Person
Such an easy process getting my phone. From the gentleman who greeted me at the door to Melissa, my customer service rep, my visit exceeded my expectations. Melissa answered all of my questions and helped me pick out the right phone and accessories. She transferred all my data and quickly completed my new phone setup. I appreciated Melissa’s knowledge, efficiency, and friendly service. Highly recommend this Verizon store.
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July 2024 by Michael Neff
Great service
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May 2024 by Benjamin Branigh
I like Verizon
This business was fully staffed with employees who helped inform me to make just choices with technologies.
Thanks Verizon Burlington.
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May 2024 by Sean Kiaer
Horrible service and horrible customer relations absolutely the worst.
What makes it even worse is that the staff there think that they know better and think they're above it all.
Snotty conceited and arrogant attitude
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April 2024 by Alicia Posey
If I could give negative stars, I would. Absolutely the rudest, most unhelpful associates I have ever come across at any phone store from any company, in my life. They refused to help me, coped MAJOR attitude, and I had to leave to avoid exploding which has never happened to me in my life. I know what it's like to work customer service so I'm pretty understanding. There was zero effort, zero attempt at even pretending to care, and then she essentially tried to pick a fight with me. Unbelievable. Never go to this store, with service like this, they have no business even being open...they are absolutely useless and incredibly disrespectful for no reason. I will be calling corporate to try and fix my issue, and I will specifically mention this store and how horrible they were when I call. It's been almost a month of driving from store to store, calling customer service, and patiently doing everything I'm told to do to switch over to t mobile, and at every turn, verizon screws it up. I'm DONE.
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February 2024 by Funeral H.
I think everybody knows about the customer service of this company, Untrustworthy cell phone company that loves to overcharge , Don't waste your money or time !
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February 2024 by Kevin T
Great customer service and very nice people, I went to the store because someone stole my phone and they helped sent up my claim and much more. I recommend anybody to come to this Verizon store. Thank y’all ones again
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December 2023 by rhu gha
This place gives offers that the VERIZON company does not honor; This is really sad and frustrating because this company(Verizon)wants to get just the customers, no matter what offer still available and/or what offer you qualify for.Staff is very respectful and friendly, and some of the representatives do their best to get customers, but in the end, the main company excused her offers and did not honor them. Verizon is not the same as a few years ago. In some places,here at Skagit and Bellingham, there is a poor reception. Or not reception at all these areas.
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December 2023 by Pete Pottruff
Terrible and very rude. Verizon hasn't gotten my bill right in over a year and I have to spend 5-10 hours a month on the phone with customer service because they keep turning off my services even though I have paid my every month way before the due date.
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November 2023 by Cameron Brandt
guy was very rude and assumed I knew it was a corporate store
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September 2023 by Kelli Fox
Do not trust Christine/Christina with your phone repair appt arrangements thats for sure. Matter of fact not sure what to trust at this location. Very disappointed. Do better. Would give negative stars if i could.
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August 2023 by Eric Hall
Great service!
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July 2023 by Barbera Brooks
The best cellular service hands down.,,.and the in store customer service is excellent, but wow - watch out. Equipment plans that aren’t mine end up on my bills - that’s a nightmare to untangle. My bill is $300/mo when per instore analysis says it should be around $100. AND they sent me a faulty data router that chalked up $2000 of data charged from my house when no one there. And it was not hijacked. I was billed the equivalent of 12 computers streaming 24/7 for a month! I am a retired senior citizen and my usage is minimal. They made me pay. The story goes on. Tread carefully with constant review of bills.
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May 2023 by Ryan bee
This is the worst customer service experience I have ever had. The only reason I am using this company is because there is no one else that can provide wireless Internet service to the area where my business is located. As it is, this is been one horrible experience after another.The product rarely worksFive days out of the month it works properlyI sure do you get billed fully , howeverEvery single time I call to try and get this fixed I get put through four different specialist five different verifications in an hour long phone call that does not resolve anythingIf you have any option at all to not do business with this company — you should choose such.I cannot say enough bad things about this , these people, this experience… if this is what America is coming to… disgusting.-5 stars
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May 2023 by ollie makoes
Was helped by a woman named Christine both yesterday and today and she was incredibly helpful and polite. She was able to sort out a billing issue we had come across with my new apple watch in a matter of minutes.
