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September 2024 by George Mulligan
Remarkable experience getting a recall service scheduled and accomplished. Polite reception, on time starting and finishing the work, comfortable waiting lounge, van pickup if desired. Delighted
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September 2024 by Elsie Johnson
We went today and got a beautiful reliable vehicle from Sarah Shields! She completely walked us through every nook and cranny of our beautiful 2021 Volkswagen Atlas. We were beyond impressed and would definitely recommend. Beautiful experience.
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August 2024 by Rochelle Talso
We have bought 5 cars from this dealership over the past 20 years. Each time we have been treated with respect and have always received a great deal.
Our latest experience was with Mark Bos. We have never felt more heard or had better service. From start to finish and even after the sale, Mark and his team have provided us with complete support.
Of course, another part of our experience is the deal. We couldn't be happier with the deals we got on both our new car and our gently used like new car. We liked the first deal so much we returned 2 weeks later and bought a second.
If you are in the market for a new or used car, please check out Mark Bos at KarMart in Burlington. You won't be sorry.
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August 2024 by Gratianne Martin
Buying a 16 year-old her first car is not easy. Had so many criteria to consider and trying to have them all fit in one used car is pretty tricky. Honestly, it's any dealership luck of the draw. We came to KarMART Volkswagen after an extensive search on Carfax for a used car within our budget. I was so happy it was so close to us, especially since Skagit is one of the lowest sales tax counties around here. We met up with Mark for an appointment to test drive the car, and he went over the car features and little flaws, honestly. Very friendly and not pushy. The car magically ticked all the boxes and it was a done deal!
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August 2024 by Valura Brashears
Mark was awesome! He was able to get my daughter setup in a new Jetta! She absolutely loves her new car. Thank you for making it happen for her!
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August 2024 by Weston Soenke
AMAZING! I walked in with no car, and walked out with a new Jetta! Mark was absolutely amazing and worked with me to find a great deal, with the perfect rates for me. He went out of his way to make sure I was taken care of. This was my 1st car buying experience, and it was smooth and amazing. I was informed, and he talked me through every single form I was signing to make sure I knew what I was doing.
10/10!!
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July 2024 by Darby Hepper
This is a two part review. Part 1- Started coming to Karmart VW I believe in 2015 for service. Danielle was our first contact. Ever since then, she and her team have been nothing short of being supportive, friendly, helpful, caring and professional! As our VW (and 1 Audi) family fleet grew over the years, 2012 Jetta S, 2012 Audi A5 conv. S-Line, 2017 Passat SEL Premium, 2018 Tiguan SEL and 2019 Alltrack S, it would be safe to say that we are in good hands coming here for service. To say that in this day and age, I feel is rare.
Part 2- It was time to upgrade the Jetta. Mark B. was the one that we were put in contact with. The same words that I used to describe Danielle and her team are the same I will use for Mark! His laidback, professional and friendly demeanor made the purchase of the newest VW to the family, a 2024 Tiguan R-line, a fun and easy experience!
Karmart is an all around great company to work with!! Keep up the good work!
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July 2024 by Jane
Mark and team were amazing to work with. Zero pressure even though they all knew I was checking out several other brands and it took a while for me to make my decision. In the end I purchased a 2024 Tiguan SE and feel 110% confident in my purchase. The entire staff was very helpful and knowledgable which was wonderful given the experience I had at a couple other dealers. Looking forward to visiting the team when I bring my car in to have some mud flaps installed.
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June 2024 by Devvan Robb-Bryan
Working with Mark felt genuine, like we were friends. He made sure we left with the car we really wanted. He was easy to chat with & made us feel welcome. Best car buying experience we’ve had. Thanks Mark! We LOVE our 2024 VW Atlas Peak edition in Pure Gray. ✌?
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June 2024 by S H
Took my 2017 gti to have transmission serviced (first time going here) , noticed as soon as I got in, after the work was done,that my e brake was loose . I drove 20' to the service door and had the front desk look at it , was asked to brink it back the next day. They said it wasn't their fault and refused to fix it . I take great care of my car and this was working when I dropped it off. Never going here again. Terrible customer service.
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June 2024 by Kim Feagan
Sarah, my salesperson knew exactly what I needed, just by our first conversation. She nailed it!
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June 2024 by J A
First I brought it to this dealership over the dealership I bought it from in Everett because a month ago when I called to get an estimate your dealership called me back wherever it didn't even call me back. I actually went to your dealership first to purchase my Volkswagen but your sales manager didn't want to give me enough for my trade in which is why I went to Everett. But I was extremely happy for how fast they got me in on top of it they were able to give me a loaner which when I brought my vehicle into the Everett location it was going to be 2 months out if I wanted a loaner for my first recall on the door handles. The ladies at the service desk where very nice and informative. The only thing and this isn't a dealership thing it's more of a Volkswagen thing that has deterred me from possibly wanting to buy another Volkswagen is the lack of communication in regards to Software. Like example I was supposed to get the 3.2 upgrade which my paperwork says but the app and my computer in the car still says I have the 3.1 but I guess on the Volkswagen forum that's an ongoing issue and the fact that they're showing software upgrades that I believe must be available in other countries but for some reason are not available here which doesn't make sense.
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May 2024 by Brittany Orestad
Beware of Burlington Karmart, Volkswagen! They will make a key without proof of ownership to the vehicle, to someone that is not the owner! They will not make it right either! I now have to find a tow company and pay 450 for a new key, just to have my car back! Sharing this, so people are aware of who they are dealing with when it comes to that corporation! Sheriffs are involved and karmart still won’t help with their negligence! It’s illegal to make a key to someone who is not an owner of a vehicle! Do not recommend!
To add to your response, the sheriff did not tell you that. It is illegal to make a key for anyone other than the owner, with the title. Also your “facts” of the situation are far off. See you in court.
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May 2024 by Smario
Great customer service no problem getting an appointment.
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May 2024 by LORI VALGARDSON
Ladies at the desk were very pleasant and accommodating. And my car was ready to pick up as promised.