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September 2024 by Debbie S
Always helpful employees
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August 2024 by Kameron Gambill
There’s a reason the reviews are what they are compared to the other dealers just a bit down south. Be sure to check that out.. because the 500 in sales tax difference wasn’t at all worth it. Good luck Kia family!
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August 2024 by Nicholas de Ru
The Jerry Smith company is notorious for sending bait and switch scams in the mail! Do not give your business to companies who do this!
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August 2024 by Nick de Ru
Jerry Smith company is notorious for sending bait and switch scams in the mail! Do not give your business to companies who do this!
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July 2024 by Denting Hornet
Joe Carson helped me get an amazing deal on my brand new 2024 Kia Sportage! I'm absolutely in love with it and would only go to him for another Kia!
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July 2024 by Don
Parts and Service have been great! Parts have gone past great.
Avery has taken care of everything for me. It's best to email with questions.
Don
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July 2024 by Katie Mafnas
I recently had an exceptional experience at Jerry Smith Kia of Burlington. From the moment I walked in, all the staff, including Randy, were amazing. They truly treated me like family, ensuring a hassle-free process with no hidden charges. Additionally, they gave me top dollar for my trade-in. I would highly recommend Jerry Smith Kia of Burlington to anyone in the market for a vehicle. Their commitment to customer satisfaction is outstanding!
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May 2024 by Steve G
I bought a brand new soul from this dealership in 2011, totally online using my iphone, now they can’t even return an email, sad, must be really busy
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May 2024 by Josh Hoag
They were great in the service & parts dept! Initially, I was having a problem reaching them by phone but found out they were short staffed ( so be patient if they don't answer right away ) any way, Avery in service helped me out quite a bit, I had a bunch of stuff I needed done on my car & she actually told me there were 2 recalls on my car & that took care of part of the reason I had came in (score deal!) The gal over in parts was really nice & had great customer service as well. Avery did a great job of keeping me in the loop about my parts on order & also arranged to get me a ride while my car got worked on. The service manager Aaron, personally drove me home & picked me up when my car was done.
AND I wasn't expecting to get my car back til the next day but they finished the same day & out came Aaron back to my house to pick me up....KUDOS to the dealership for hiring great people & special thanks to Avery and Aaron in service, I feel you guys did a great job for me & I would be happy to recommend you to anyone. THANKS GUYS, LOVED THE EXCELLENT CUSTOMER SERVICE! ?
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April 2024 by Doug Graham
Polite, quick, courteous and an acceptable waiting area.
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March 2024 by Terrence Buck
Talked to these people but went to Hyundai of Everett as I had bought two new cars from them. I wanted to trade my 2018 Dodge Challenger on a more economical car. They said they would give me $28,000 for my Challenger. I got a new Sonata and got a $7500 check. Best thing is I bought the Challenger from Hertz with 15,000 miles on it for $20,000.
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March 2024 by Alex Free
Visited this dealership with straightforward expectations and a no-haggle approach, hoping for a smooth transaction. Unfortunately, while some promises were kept, others were not, leading to a longer-than-expected process. While the staff was generally polite, the overall experience was average, reflecting the typical frustrations of car buying. Not the worst, but far from the best. An epitome of the standard car dealership experience. Stay tuned for a modification of this review based on the performance of the service department.
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March 2024 by Sarah Moure
Kept asking for numbers for a vehicle I am interested in purchasing have yet to see them even though my credit was hard pulled .. at this point im pretty much ghosted.. noel was just not very helpful.. after we drove the car we found out the panoramic roof was broken , when we told him he told us we didnt know how to use it. I made him get in it and prove we were wrong turns out we werent... While they offered to fix it and some other stuff ive yet to receive those numbers on the vehicle. Called jerry smith Chevrolet which has the same vehicle advertised they were able to give me numbers within 30 mins.. just all in all an unprofessional bad experience thus far which sucks, because we really were interested in purchasing said car from there
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March 2024 by Emily Culver
I went into this store looking into a lease for the first time in September. I was told that with the rebates that were available, if I leased the vehicle and realized I didn't need it in a few months, they would buy out the lease and we could even make a profit. Fast forward five months, I confirmed I didn't need the lease anymore so I went in to see about terminating. First of all, the people there were asking me all the details about the vehicle, and I'm like didn't you just lease me this a few months ago? Why don't you have the details? Then they came back and basically said the car was only worth $30K now, which is lower than the buy out value in 3 years, and so I'd basically have to buy out the whole lease to get out of it. I will not go to this store again.
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February 2024 by Felicia Harris
want to give a huge shout out to Joe and his amazing customer service!! He IS a very patient and thoughtful and no pressure sales man which you don't see to many of these days. It took me 3 days in a row of coming back for me to decide to sign papers on the cx-9 I really wanted. He was patient with me as I never got the feeling he was put out by that. He had hospitality to help keep my kids entertained during this process. I was able to think for as long as I wanted without being pushed or persuaded. Huge praises for this dealership!
