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July 2023 by Hayley S.
My friend and I stayed at this hotel for one night in Washington. Upon arrival everything seemed to be in order until we checked in and was disrespected by the lady at the front desk and was told we looked 17 when in fact we are not and we're plenty old enough to be booking a hotel. She also scanned both of our identifications which was clearly not standard because the two couples checked in in-front of us did not both get scanned. As far as the room itself- just your typical dirty motel. Some stains on the bed and bedding and grimy walls. Honestly I didn't expect anything less. It is not surprising to me many of these reviews are about the service. Because it isn't up to a 5 star standard. My friend and I were disrespected by the desk attendant while checking in. The hotel also decided to leave a comment on her separate Yelp review saying that we never stayed there. Why would we take our time to write a review about a hotel we never stayed at? I certainly don't have time for that and I certainly don't appreciate the disrespect we've received by this hotel. I would love to see them write the same thing on this review instead of taking ownership for their poor and inadequate customer service.
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July 2023 by Jessica G.
You get what you pay for I suppose. Relatively inexpensive place to stay that's close to a lot of businesses and provides a place to sleep, which was really all we needed as this was a stopover. Is what you'd expect from a cheap motel: stains on the mattress, stains on the carpet (looked like blood but can't be sure), and the fridge had small dead bugs in it. What I didn't appreciate was the lack of customer service and just general disrespect. They have the person who booked the room scan their ID, which is understandable. However, the second my friend and I--who are 21 and 22-walked up to the counter, the lady was incredibly condescending telling us we had to be 21 to stay here. We both said yes and pulled out our IDs, which she made both of us scan even though only one of us booked it. She continued to be patronizing after both IDs were scanned, telling us we didn't look 21 (it's not a compliment to tell people they look 17, especially when we're paying for a room at your establishment). Our questions were answered with the same attitude. Unwelcoming atmosphere.
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April 2022 by Brian F.
This is a great place to stay. The rooms are clean and the staff is fantastic. Whether you're on vacation or in town on business the front desk is friendly and accommodating with office needs or local must sees.
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July 2021 by Devin And Gaby L.
My daughter and I stayed at the Cocusa Motel for the first time last night. It's conveniently-located right off the 5 freeway, and I liked our stay.The motel may not look like a palace on the outside, but they cover the basics pretty well. Rooms are outfitted w/all the usual hotel amenities, the breakfast options were pretty extensive, the front office lobby is well-appointed, and there is a lot of "little touches" done that make you realize that Staff is doing their best to make the guests happy. I want to personal Shout Out to General Manager Therese Lundvall who was really friendly and helpful throughout our stay.
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March 2021 by Alice M.
We have a favorite room here that we get every time we stay here. We checked in the girl gave us our room keys and we went to our room and the keys don't work. She had 73 on the card. We thought she wrote it wrong. So my Husband went to check and the lady was rude. That's when she said our favorite room has a water issue and she gave us 73 which is right over the office. The room was old and creaky. Our favorite room has a kitchenette and its been remodeled. That's why we like it. You'd think they would have called or emailed us to let us know that our room was not available and did we want a different room. Unacceptable. We drove from Auburn up here and had we known we would've cancelled for a different weekend. Very disappointed.
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February 2021 by Chief R.
The Cocusa Motel is a convenient, clean, reasonably priced place to stay in Burlington. Given the choice, I make it a practice to patronize family owned businesses before a national chain. That's what first brought me in. They've since earned my loyalty (and then some).I've stayed here eight or nine times over the past 12 months. I'll spare you the "Line-Item" list and simply say I've noted a number of improvements over that period. Just as important, they haven't lost ground elsewhere as some businesses do.One by one, they've updated & renovated the rooms as well as dealing with long term maintenance. Not an unusual strategy to address a building as it ages, it's HOW they did it I found impressive. That's where their staff really shines. From Maria & Jan in housekeeping to Guy & Jeddy in Maintenance and Repair, everyone who works there is on the same page, they will do everything in their power to make your stay the best it can be.The front desk is handled by Nikki & Jessica, and let's be honest, working the front desk at a value priced motel isn't the easiest job out there. Still, they handle it like the rest of the staff, they're going to do everything they can to make your stay the best it can be. If you need an extra towel, or a light bulb, want to know where to get an auto part, or don't know the answer to an obscure trivia question, Nikki is particularly hard to stop short of a solution to whatever you're having an issue with. Whether or not it has to do with lodging, the Cocusa staff finds a way to help out. As I said, they've earned my loyalty.- Just realized I left out the key piece of the puzzle. All this happens because at the helm of daily operations is the General Manager, Therese, who makes it happen. From assembling the right team to establishing clear directives for them to follow, She's on top of it. If staff is uncertain, she coaches them through it. Focused, yet flexible when appropriate, she is at the top of her game. She makes everyone on the field better at their job.
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February 2021 by James D.
I was looking for a safe, clean, inexpensive place to stay for a few days. I found it at the Cocusa Motel. This is my second stay here. I was impressed the first stay; I'm more impressed this time. They've opened the breakfast area. The vending area and Ice Machine is now open as well. (Both Closed by Covid last visit.) I've been up and around a lot more this visit so I've met most of the staff, even the desk clerks working after the General Manager is gone for the day, and they all share the same approach: Underpromise & OverdeliverAn example: I didn't realize it at the time, but in response to a remark I made at check-in about "showering being a hassle with one leg in a cast" staff changed my room to a ground-floor unit with a walk-in shower. They didn't say anything, they just saw a situation that could be improved and made it better. Don't you love it.On the place:Curb appeal: Well, From the outside, it looks SECURE. And it is. It feels different when you're inside than it looks from the parking lot. If you open the blinds it looks out on a nice courtyard. The rooms all have refrigerators and microwaves. The beds are comfortable, Wi-Fi is outstanding (this trip. They were upgrading last time I was here) and it is CLEAN.parts are still dated, I don't think they've remodeled all the rooms yet. It is the LEAST EXPENSIVE place around and I've stayed at some of the other places. It's not just that it's a better value, it's a better place - physically. Add to that a staff with a mission to do everything they can to make your stay the best you can be and for $65a night, this place is a winner!
