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September 2024 by Shawnee Reis
I’ve had three storage units here over the couple of years.
I bought my last storage unit online, the lady with the braids is not friendly she talks with an attitude and asks if I had a previous unit here before and I say yes. Whatever, I ignore her behavior because I already paid for the unit.
I return to say my unit wasn’t showing up in my account she immediately tells me “no I don’t believe you”. I show her. She tells me they don’t train them for anything. Once again whatever, it’s irritating how much of an attitude she has.
I lost my keys immediately to my last unit, I payed $70 to have the lock cut with a new lock.
They tell me the keys will be there in the morning the next day. I wait until 3 pm just in case. I come in the lady with the braids immediately starts asking “who did you talk to” I said I don’t know she said was it a white guy like why does it matter? hella attitude she’s not helpful or friendly at all. they tell me the lock isn’t cut cause they needed to charge the drill for 12 hours. They will let me know tomorrow when it’s done.
Next day I come in once again around 1 pm they tell me that they don’t have drill bits the lady in the braids says they’re broke and can’t buy more hella attitude , the man says they can’t have someone from a different location drop a drill off or drill it because “it’s almost the 15th that’s the busiest time everyone is using theirs” mind you he’s not even close to be rude like the other lady she starts barking at me over and over again saying I didn’t lose your keys it’s not my problem. I said no you didn’t lose my keys but I paid for you to drill the lock and you don’t even know when you can drill it? I have a two week period and I’m on a time crunch. The man says it’ll be done by then forsure like okay , it’ll be done but I need to access right now. The woman says I’ll refund you and I tell her ok and then ima call someone else to drill it and she said no it’s not allowed. (I didn’t get a refund). I ask to have a unit temporarily and she immediately tells me no and she’s not going to help me. I ask her to call who ever is in charge and ask them what to do and if they can have money to buy a drill because at this point they don’t have a working drill, nor allow anyone to drill it.
A man I assume is the manager comes in and tells me he will call the district manager immediately because I will have to pay the administrative fee, other fees, sign a whole new lease to temporary store my stuff in a different unit and he’s going to ask them what to do. I already know at this point he’s not going to call me.
I already needed to buy a different storage unit.
So congrats on them they get a whole $150 for empty storage unit.
I literally bought a 10 by 10 and I have roughly 4 tubs and a Christmas tree in there.
What others say about price hikes are true.
The gate is always broken.
Those are inconvenient sure but this lady’s sheer ignorance is disgusting.
I have no idea when I will be able to get my stuff out.
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September 2024 by Sander Cole
Linda and her team make this a great facility! I’ll be back here for my storage needs.
EDIT: my most recent experience here was very unsavory and left me feeling bamboozled into paying an additional 30 days rent. I will not be returning and advise others to be weary of the “30 day termination” policy. Not good!
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August 2024 by Michael Lindorff
A fast and pleasant first time rental experience. Location is fine and prices are reasonable. Thanks!!
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August 2024 by Steve Itano
I have no idea why this place even publishes a phone number! I called to rent a uHaul. Their uHaul pick-up times are 10am -5:46pm. If they ever answer the phone. When I called they immediately put me on hold, after 20 minutes I hung up. When I tried to call about a storeage question, they said they would have to call the manager and would get back to me... They never did... The only thing they do on-time is ask you to pay the fees.
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August 2024 by Cindy Braunheim
So far, so good!! Great Customer Service. Nice, new, affordable facility. Convenient location. Two thumbs up!
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July 2024 by Brenda De Feo
Linda was super helpful, the place is brand new, nice and clean. Totally recommend
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July 2024 by AW
Linda was great and kind to work with.
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July 2024 by Ari Rodriguez
Linda was the best! She was so friendly since the minute I talked to her, she helped me see the sizes of the different units that are offered at this facility. A move is already stressful, but she eased my moving stressors! It was easy, quick and helpful!
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July 2024 by Vicki Bergman
Linda was wonderful!! She was super helpful and made our first time renting a storage seamless!
Update: We have moved out of our storage and once again the lovely Linda was there to help us and make it seamless! Thank you Linda! ?
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July 2024 by April Alley
Wonderful staff! I forgot the ladies name with black hair who specifically helped me but she was nice and caring! Plus the storage unit was clean and the carts were a nice surprise!
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July 2024 by Bronnie Kirk
Linda was awesome. Straight to the point. Personable and funny.
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June 2024 by Seadro Apadaca
I would like to give me and my families appreciation to the assistant manager, Linda
thank you for all your help. You are amazin
and you’re very informative
thank you so much
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June 2024 by Cecilie Nice
Linda is very personable, and great at her job. West coast self-storage is lucky to have her as an employee! Her customer service is outstanding!
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May 2024 by Javier Hernandez
Linda was great she is very knowledgeable, courteous, kind, and all around best customer service I’ve had in a long time she needs to get a raise and a bonus and throw in a vacation too!
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May 2024 by Jill Sundberg
I went to check out the spaces and met Linda in the office. She took me on a tour and explained all the units and how the codes work. She helped me determine the best size for our needs. The space is clean and very well monitored with cameras and I’ll feel comfortable using this storage facility. Linda was a delight to work with. She was cheerful, knowledgeable and answered all my questions. Needless to say I signed up for a space!
