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February 2024 by Deanna Brewer
The car had a hole in the carpet and stained seats. I pay through my insurance for a like car I have a 2023 small suv and got a Toyota corolla called every day for a clean larger car to no avail.
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January 2024 by Neil Mandelin
Used this facility a number of time. Mostly good. Would recommend. My only complaint with this location is the same for the whole rental industry. Why have reservations if it doesn't reserve the vehicle you're reserving? Make that make sense.... Haha
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January 2024 by Bella 85
Great experience there. The employees have great customer service. Helped me in a last minute situation.
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January 2024 by Kenji
I come to this location once or twice a month to rent a car for my work. Everyone is always friendly and do a good job at taking care of every customer. My only gripe is that they never have luxury vehicles. The website allows me to pick luxury sometimes when I make a reservation, but it’s actually happened only once. Most the time, I end up with something like last time, a Mitsubishi Outlander ? I know COVID affected things, but aren’t we passed all the supply chain stuff when it comes to rental cars? I feel like if you had a couple luxury cars on the fleet, they would for sure get rented….
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January 2024 by Teresa Malphrus
On and Out...Easy online reservation, great staff.....Thanks GuysTeresa Malphrus
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November 2023 by Emily C.
I have rented from here multiple times and have had nothing but great service, cars in great shape, and an easy rental process. I don't have specific names but everyone here has been incredibly helpful and knowledgeable in both the cars they were renting and the rental process. Will rent again.
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September 2023 by Mandy Woodworth
Rented from this location last week. Staff were very helpful and friendly. They make the rental process super easy with a reminder call the day before my rental. The pickup and return process was super easy and quick. I would recommend renting from here.
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September 2023 by Mari C.
I am really new at renting a car and so maybe I dont understand the way it works..I dont understand why its necessary to charge my credit card 3 times and then I have to wait for them to remove the 2 unneeded charges.other than that it was a nice little car.
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August 2023 by Shay B.
Best experience so far. Xavier was extremely helpful when I called he provided me with all the necessary info prior to my arrival to ensure I didn't have issues which was great. He went above and beyond providing me with useful info that I didn't ask about but needed to know. The car itself also ran great and was in good condition. I drove to lake Chelan and back and had a smooth ride. The car had all the necessary outlets and plugs to keep the kids entertained. The price also was the best one because for some reason they were all extremely expensive the weekend we got it. Ideally I usually prefer getting it from the airport but I'm SO GLAD i went off site. When I returned it the manager was really nice and helpful and was genuinely interested in my experience. I told her I will definitely go there next time.
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August 2023 by Emilio Balreno
We rented a minivan from this location about 4 weeks in advance. Despite us being there right at their open for business time, they did not have it ready. When it was given to us, it had TONS of dirt as if it had been used for off-roading. We found lots of trash and deodorant from previous renters in the van. Some of the A/C and fan control buttons were damaged / jammed making it difficult to use. The transmission appeared to be having issues too.We ended up having to call and arrange to swap out the van at another rental car facility. When we were returning, we asked if they have a way to accommodate returns or drop-offs after 5pm and they did not. Due to a major accident on the freeway, we were stuck in traffic for over an hour and it was closed. We ended up having to return the car at an airport location.Overall, this was a stressful and sub-par rental experience.
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August 2023 by Stephanie S
The Burien location treated me so well! Would go there again and recommend it to anyone
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July 2023 by Amanda L
Rented an SUV on a Thursday morning and was in and out in 20 minutes. Jace was great with customer service and truly seemed to care. Sean was helpful with checking the car out. We will rent from this location again next time we are in town.
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July 2023 by Jenny TwentyThree
The Burien location did not have a car available but the gentleman that answered the phone was extremely helpful. His name is Xavier and he absolutely deserves a raise. He took the time to look around and find a location with availability. He was polite and knowledgeable. A+ for customer service at this location
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July 2023 by Brian Barnes
Carlos at the Baltimore International Airport was fantastic. Thanks Carlos for helping us out.
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April 2023 by Matilda Scheftel
Amazing customer service, went above and beyond. Excellent music taste too!
