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March 2024 by Phase Ionic
Don’t go here
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February 2024 by Susana Garnica
Today, 02-02-24, I had a very bad experience at that cash America store in Burien. They had some cameras at a discount. I told the person who was serving me to show them to me. The assistant manager, an American girl, started to look at them and she was on one side. He told me that they had made a mistake that that was not their price and he started to take away the lens and he told me that only the lens is I'll leave it to you at that price and the camera was more than 500 dollars I told him if they were wrong that's not my problem You have to respect the price they put on it, which he refused, he told me no, that's why people shouldn't buy in this place. There are other places where they give better attention to the people who buy. Believe me, I'm going to pay what I have and never again. I will return to that place
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December 2023 by Anish Kelleppan
Bought battery powered PA speaker system that cost me $330. System will not hold charge and the Mgr of the store would not refund me. I would not recommend anyone to buy anything electronic from there.
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October 2023 by Mario Lopez
The employee the picture thinks she owns the store (girl), I bought a ring from this store and when I tried to sell it I was surrounded by 3 managers and 1employee like blaming me that the item is not what they sold me, this is crazy, of course I reported them to the pawnshop regulators, corporate, better business burea. Make sure what you buy is real gold. This is no way to do business, people are being misleading.
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October 2023 by Mark Tunnel
I come here to buy items often. The staff are very helpful and they have a variety of things to sell. Boo usually helps us and he’s really great.
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October 2023 by Christian F.
Was told right away that they were unable to do a loan for my electric scooter. Which wasn't why I was there. They planned on saying no before they even knew what I had. I've spent a good money there buying goods. For all he knew I could've been buying something. Then they proceeded to tell me they weren't buying silver or gold at that location. A pawn shops bread and butter has and for the foreseeable future will always be precious metals. I felt completely disrespected and disregarded. If I could give them a zero rating I would.
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October 2023 by JCW FITNESS JOURNEY PNW
Lied about av cables not working, not sure why they don't want my business I gave a bargain of a price for a video game set, I go back home and av cables work perfectly.
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September 2023 by Quita Love
If your online say 7pm closing on Saturday and you don’t answer your phone, so a person drive all the way from federal way to make a payment for layaway you should come to the door and find out if you can help someone that’s only going to take less then 3 minutes. Bad business if someone is still there laughing that you didn’t make it on a time that is obviously shows open online
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August 2023 by Eddie Magana
Immature management very unprofessional that lies to the customers I was told they couldn't give a loan on a ring that I got tested by Jared jewelry it tested 14k gold, but the store manager said its reacting to the magnet. I went to multiple jewelry stores in southcenter and got it tested, and it is, in fact, solid 14k gold. Plus, they gave me paperwork
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May 2023 by Mr He-Him
They don’t exactly tell you that to pawn a firearm, you can only come one day a week for the background check to get it back and when you get here you have to wait because one be person can do it. Such a waste of time. “In a meeting, a couple of minutes “.
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May 2023 by Jamelvin Hughes
Complete (BS) came from way too far away with this heavy a** equipment for the hours not to be updated on Google but all other information was updated properly and cash America had been closed nearly an hour and wouldn't make any acceptions even though it said online they closed at 7 and not 6...I'm very disappointed for the time wasted... definitely suggesting another pawn shop to do business with...!!
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May 2022 by Rory G.
Well the sign indicates they are open, the lights are on and I can see employees inside, nevertheless here three of us stand outside wondering if they are open for business or not. The phone number on the door doesn't appear to work. Well run establishment this is. Update: they finally let us in with no explanation or apology. I was in looking for a cordless metal cutting circular saw and having not found one went to leave only to find I was locked in the store. Right under the " this door to remain unlocked during business hours" sign. Then the clerk seemed to think i could wait until a convenient time for him to let me out. Like its just a normal practice to lock three customers in your establishment. I get that theft is an issue, trigger an electric lock from the counter then. Anything beats unlawful imprisonment.
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March 2022 by Adria H.
The Bible says never repay evil for evil. That said, I purchased a firearm from this pawn shop. Brand new gun no problem with the firearm. Numerous times, I was treated very rudely my the "Manager" of the shop. This "gentlemen" and I use this term very loosely, told me and I quote "to drop my attitude". I came to Burien after moving with an air cast from Renton and waited and waited for employees to show up they NEVER did! I moved from Burien to Renton because my apartment was broken into twice, thats why I purchased the firearm please, anyone reading this that is anti-guns save it! I've gone through trauma and I am a woman living alone. I will not get in nor debate the gun issue thank you. The employees of this cash America take very loooong lunches, post a sign that is fraudulent!When I came through the door that faithful day I said "Oh you still have your sign up"? The Manager replied "what did you say about the sign" I then reiterated my statement and said "oh you're still have the lunch sign it's way past those hours and I am here to tell you, I was here at 1 o'clock yesterday and there's no way you went to lunch at 2:15 to 315 because I was here at 1 pm and no one was here!" I went on to say, yesterday was the last day to make a payment on my firearm" this is when he said "you can drop your attitude right now, I'm gonna tell you that I can't open unless I have another employee and I will also tell you that I called you before and told you that last Monday! And that I had to do the background check, and told you this! very very rude tone of voice mind you! He must've repeated that he called me on Monday and spoke with me four times!! I said well moving forward can we proceed with the next steps for my firearm that I've already paid you hundreds of dollars on!? He went on to tell me I had to update my drivers license. I went and did that, the same day he treated me like I was some thing on the bottom of his shoe!!! I wanted to say sir your staffing issues for this establishment are certainly not my concern!!! there was a group of people outside the day they were closed! long story short I come in to make my final payment his district manager is there, the district manager above her was there, and the regional manager was there also!!! that ties into my beginning of this review saying the Bible says do not repay evil for evil I was very shocked when I walked in this woman says "welcome in" usually you don't get a hi hello how are you today!! oh my goodness, how can I help you? nothing !! the district and regional management are present in the store when I got the "welcome in" they both looked very nervous when they saw me!! thinking that I was going to make statements to these district managers I say to the man when I was done paying for my fire arm "Oh do you remember the day I told you about when you guys were not here?" there was a gentleman outside that made a statement to me about being liable if somebody else takes your gun and you're responsible which apparently is true, that's fine. I'm going to be a responsible gun owner, my point being is he was attentive he was nice, I am sorry the "welcome in" give me a break!!! Ha ha these people are horrible to customers. I wanted to blast them so bad, in front of their management team I even went on to tell her the staff here has helped me numerous times which I meant, getting loans when I am in need of cash. She was very nice and smiled and said "thank you for telling me that"! Therefore; I would never repay evil for evil some of you might be wondering why I am posting this review then, it is to warn other customers to never ever ever go into this Cash America on first Avenue in Burien Washington it was a literal disgusting experience how anyone could ever tell a customer I can't open unless I have another staff what does that have to do with me? Or money have paid for the items at
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December 2021 by Khapri Simon
i’ve sold multiple things at this location and usually i get lowballed like crazy (fake 25% value payout bs) but today is where i lost respect ode. i went there looking for a game controller as i just got a gaming pc setup and the newbie there felt the need to crack jokes (highly unprofessional and wayward mindset) the only controller they had there was a PS4 controller, selling for $50 and after the debate on gamestop prices over other retailers…i found one at Goodwill for $8. don’t sell here. you’ll thank me later.
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October 2021 by Marlo Mccalister
People really nice, but come up with all kinds reasons to pawn so little, but sell for times or make you 2 different prices just get back then if don't come back get it sell it for 3 times what they gave you! Thank good don't need them all the time guess that why call pawn money make world go around no matter you in need or not