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August 2024 by victor iniguez
Great Pharmacy, way overpriced food products
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August 2024 by Michele S
This is honestly the worst pharmacy. They are so slow. They call to say your items are ready then when you get there they aren't. They don't offer automatic refills or if they do, they don't call. The drive thru is so old and out of date it's broken 90% of the time. Just the worst.
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July 2024 by Ted Pogorzelski
Terrible cust service. Waited for 10 mins for someone to unlock something. Gave up went somewhere else
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July 2024 by Saggio Ricercatore
Excellent, professional, courteous, efficient service in the pharmacy for prescription pickup and vaccines. Quality and variety of in store convenience items including grocery, health and beauty, gifts and seasonal rotation is generally stellar. I have noticed shelves are significantly emptier this past month (May 2023) I hope this is not a sign of another impending store closure - this is the best pharmacy in the neighborhood.
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June 2024 by Ilan Bloom
I’ve had a good experience with the pharmacy so far. They are efficient and attentive to people standing in line. I never had a problem with them not answering the phone. The drive through is a great service, especially when I’m sick and don’t want to go into the store. I like the toy aisle, it’s a good spot to find gifts for kids. I wish they used more eco friendly packaging for everything, especially meds. The one thing I do not like is their prices. Bartell’s have raised prices significantly in recent years and are not competitive on both pharmacy items and everything else in the store. The sales are not good either, reducing prices by 10%-15% often still leaves their prices uncompetitive compared to non-discounted retail prices elsewhere. Bartell’s used to be our go-to for some of our favorite food items. Unfortunately, it’s no longer our go-to for anything except prescriptions.
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May 2024 by Black Widow
Antoinette is her name!!! That is the pharmacies secret service weapon! She goes above and beyond the call of duty EVERY time! I came 2 minutes before lunch and no one else wanted to help me but she did! It's the little things that mean the most to your customers! She is appreciated! The care she commits toggling daily is remarkable!!
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February 2024 by Chad Luckner
I love visiting the Bartell's in Burien. The pharmacy is 100 times better than places like Fred Meyer. I see a lot of reviews for the pharmacy not taking their calls but I've never experienced that issue. Maybe they saw the older feedback and adjusted their practices but I get an answer each time I've called. And the staff is always friendly.
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January 2024 by Orson Lee
Best Pharmacy is the worst place ever to try and get a hold of. They never want to answer their phone and claim they are overwhelmed with customers yet when I go in there, there’s only two or three people in line I tried to call before I go pick up my meds to make sure there’s something ready for me to pick up but they never want to answer the phones and then the people at the counter seem rude specially Asian male I wish they would get someone straight that place before I had to switch pharmacies
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January 2024 by Natasha R.
Pharmacy was unprofessional during prescription drop off 1/16 and miscounted my prescription pills upon pickup... Absolutely Unacceptable! Aside from the pharmacy- The front clerk for the store was kind and walked me to find an item I couldn't find and was very attentive. Would love to give a higher rating if the pharmacy could pick up their own slack!
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December 2023 by Peter Built
Very helpful, polite friendly staff, a well stocked store, bright, cheerful, has always been a great stop between the Burien Transit Center and errands, best of all it's not closing but I guess it's up to Rite Aid for now, enjoy your time and shopping ?
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December 2023 by Vanessa W.
The pharmacy staff is very rude and disrespectful in all aspects. But then the main register was really nice and informative! Because of how nice and professional the store cashier was her, I will give 5 stars to the cashier and zero stars to the pharmacy staff and workers.
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November 2023 by J L
They are so slow. They don’t answer the phone and prescriptions that are supposed to be ready aren’t ready even after a few days. I miss the Rite Aid, they were very good.
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November 2023 by Martha M.
Great service! Always excellent selection of products! I absolutely love this store! Couldn't imagine going anywhere else for my prescriptions
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November 2023 by Cassie D.
The worst pharmacy I have ever been to. The rudest, cruelest pharmacists ever. They NEVER have my meds ready on time & when I do come to pick them up, they somehow aren't ready yet again. Then to get attitude from the pharmacist, "it's not my fault your insurance will only cover 30 days worth." Excuse me? Try calling them? Nope. I tried 6 times a day for 3 days to get in touch & no response. Do better.
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November 2023 by Woody G.
They don't answer their phone. Their voicemail is full so providers like myself can't leave messages or return calls they have requested. They obviously are not checking VM. This is falling far short of meeting their client's/ customer's needs. small wonder their new parent organization (Rite Aid) has filed chapter 11.
