-
March 2024 by Andres Ibarra
Friendly helpful store but outside bus metro station is dangerous, druggies,bus drivers aggressive uncontrollable blacks speeding, honking, unsupervised routes ways around,bad streets
-
February 2024 by Dave
With no big box stores in Burien we frequent Ace. Always have a good experience, friendly service. Prices are a bit higher than other places but not too out of line.
-
February 2024 by Stephen C. Hayes
Went there to get several things for my new apartment, welcome Matt's, contact paper for the computer desk. Spare key keys ?An outside thermometer to see just how cool it is. Wall clothes and towel hooks.
-
January 2024 by richard crippen
Go to place for nuts and bolts.Prices / ouch.
-
January 2024 by Mirabella Escobar
Rude staff. I was there for 10 minutes waiting for help. Some guys walk up literally next to me and the staff walks past me and ask if he can help them with anything. Never acknowledged me or anything. First and last time I shop at Ace.
-
January 2024 by Mary Brewer
They had just what I needed!
-
January 2024 by Robin Agagliate
Always my one stop shop for quick at home DIY needs!
-
December 2023 by Mr.E
Has anything you need and close by employees are great
-
November 2023 by Chad Lackey
Friendly helpful staff
-
October 2023 by Diane Wagner
The older gentleman that was working at 5:30ish this evening, was a very patient and wonderful life saver! My husband sent me on a plumbing adventure. And I was having difficulty in finding the right parts. This particular employee, diligently looked for and made sure I had the right part. Thank You Very Very Much! I'm sorry I didn't get his name. But management should know by the shift. He was very kind, professional and knowledgeable.SincerelyDiane Wagner
-
October 2023 by Tad Reid
I love the Ace format: tons 'o stuff in a small(ish) space. It can be a little overwhelming at first, but it's easy to get help because the staff aren't spread out over 10+ acres like at a big box store.
-
October 2023 by Richard Sutton
As I checked out the cashier asked if I would like anything else. I said no. He Said "I would like a new president I really would"No thanks Ace. I'll take my business to McLendon's from now on.
-
October 2023 by Shelly P.
I returned a product and the amount I paid was not refunded to my bank. When I called the Burien store to find out why, I was told that they couldn't help me to call corporate customer service which I did. The customer service department informed me that they couldn't do anything because each store is independently owned. Bottom line I'm out almost $20.00. I've given them a lot of my business because they are within walking distance of my home and I like to shop localIy. I believe I will be looking for another hardware store.
-
September 2023 by mulbey
In my opinion, what differs ACE from other stories is their great customer service but that changed after my first visit to this location. After asking for assistance, one of the customer service reps (named Sabastian) told me he need to go to the front area to check the availability of the item. After standing and waiting in the same location for about 20 mins, I went to the front (cashier) area to find out he is assisting other customers. I politely asked him if he is going to help me or send someone else. For some reason, he got very mad at my request. At that time, I told him I don't need his assistance but I would like to talk to a manager. He told me he is the manager (which later I found out it to be a lie) then he asked me to leave the store. At that time, I knew I am not talking to a normal person so I walked away and asked another cust service rep (which I found him to be very helpful than the so called "Customer Service Rep) for assistance. After I received his assistance, I told him I would like to talk to a manager and he immediately called a manager for me. I explained about what happened and the manager couldn't believe their guy told me to leave their store. I will never go back to this store ever.
-
September 2023 by Sandee McDuffie
I only needed a couple items so ask an associate where to find the items we're and he responded nicely and directed me where I needed to go. I also needed some screws and a customer was helpful in choosing the right ones. The cashier was very thoughtful and friendly.
