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September 2024 by Katrina Black
Absolutely horrific and criminal enterprise. I bought a Kia Soul from them which ended up having to be returned a day later because it had a broken muffler and a broken catalytic converter (despite doing a "full inspection and safety check" (DON'T BELIEVE THEM)). They said they would do a "clean trade" for a different car of the same price, but once we got to finance, they attempted to add on all kinds of fees that were not there before and raised the total price of the loan by over $6000. I had to fight them for several hours and threaten legal action before they made it right. Now, in this new car, the battery died suddenly before I had an important meeting at work. I checked under the hood and there's over a year's worth of corrosion - a literal ocean of orange chemicals baked everywhere. They do not do these safety checks - they lie. Now they are trying to get ME to pay for their lies! Do not buy a car here!
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September 2024 by Jessica Caban
I brought my 2 small children in for what we were told was a 1 hr oil change. We were told our appointment was scheduled at 9am over the phone (I later found out via the scheduling board that someone actually put 9:15). We had been there and checked in since 8:55am- we did not leave until 11:30. When making the appointment I specifically said the filters would need to be changed as we were having our car serviced at a different mazda since we’ve purchased it and we were aware filters would need to be changed next service. I was told it would not be a problem. I also confirmed during check in I would be receiving a video inspection that we normally get. After 1.5 hour we go back to the desk and she says the car should be ready soon. I ask why they didn’t send a video- she didn’t know. Suddenly, I receive the missing video. I also had asked her if they changed the filters- she said we didn’t ask for that. I told her yes I did, and I specifically made the appointment for that and an oil change. We drove out of our way to get to this appointment and had an entire morning/other appointment/lunch/nap time missed.
The ONLY good thing about this experience was the play room they have available at the ford dealership. My kids really enjoyed their time there while we waited our entire morning there.
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August 2024 by Joey seaman
Great experience, thanks to Will and Jon for getting me into a great vehicle.
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August 2024 by Lance Ingram
Morgan was great.
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July 2024 by dano
We went to test drive a Mazda vehicle at Westhills Mazda. Decided on a CX-5 Carbon edition. Shawn Barrera was our sales guy and he worked the deal for us. Got a fair deal/trade on our Tucson. Westhills Mazda is a no pressure dealership and I recommend them for either a used or new car purchase!
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July 2024 by Sheryl Coulon
Great experience buying a beautiful car. Every aspect was excellent.
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July 2024 by Travis Carter
The sales and finance team is amazing. They got me the SUV I wanted and an awesome APR. I highly recommend West Hills Ford/Mazda.
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July 2024 by Jered Murphy Sr
I called Friday morning to see if I could get in.. they got me in within 2 hours which is very good for a dealership on a Friday. I was greeted by the service advisor Gerardo and helped shortly after that. Service was great. The one thing that stood out to me was… Gerardo had an upset customer that came in and was screaming at him causing a scene. Gerardo was able to diffuse the situation while maintaining his cool, something that is a MUST in customer service. Good Job Gerardo you are doing great. Keep up the good work. A++
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July 2024 by Rachel Allan
As being the first time for me and my family to go to West Hills Mazda. Everyone was so welcoming & friendly there. Chad Bass was the seller that helped me and I have to say I had such a great experience with him . Chad really helped and listened and provides me with the best service. I recommend Chad Bass, and everyone that helped out. My family would go back to West Hill Mazda again . Very happy with all services!!
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July 2024 by Farbod Mavadatnia
My man Aaron is who you need to go see! He was very respectful of my time, questions and concerns and made sure nothing was un answered! I love my 2022 Ford F-250 Platinum ? Go see my guy Aaron at West Hills for the best experience ?
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June 2024 by Colin Stump
We had an amazing sales person who made our process simple. We knew what we wanted and she helped speed up the process as much as possible.
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May 2024 by Amie Sauls
Brian in service is very helpful, knows all his stuff. Was able to help me with my package details so I can keep track of what my car needed and didn’t need at the time.
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May 2024 by adam rogala
Great experience buying a New 24 CX-50. The salesman TJ was very helpful, knowledgeable and not pushy. The Manager Shon was excellent and also helped me get a great rate. Thank you very much staff at West Hills Mazda!
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May 2024 by Dave Sturgeon
Nicholas Dirubio was my advisor. Very professional and helpful. Explained my visit and options well. Really appreciated his positive upbeat attitude.
Thank you Nicholas and West Hills Ford.
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May 2024 by Kevin Mcnamara
Thorough and timely service by Nickolas
